Back

Autofair Ford of Haverhill

Haverhill, MA

4.7
1,134 Reviews

501 Broadway

Haverhill, MA

01832

Directions

By Type

Showing 1,134 reviews

December 10, 2020

Quick and easy online appointment made, service manger was amazing in keeping me in the loop with services needed and follow up. Great experience thank you AutoFair Ford Crew! More

by JLynnD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Dec 10, 2020 -

Autofair Ford of Haverhill responded

Thank you for choosing Autofair Ford of Haverhill, we appreciate your positive feedback! It is great to hear that your service experience with us was so convenient and communicative. We hope to see you again!

December 08, 2020

I recently just had my Truck serviced at AutoFair FORD of Haverhill had a few repairs done an oil change and not some good news that I was happy about, but Dan Cameron the Service Advisor made me feel confid More

by Van86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron
Dec 09, 2020 -

Autofair Ford of Haverhill responded

Vanessa - We truly appreciate your repeat business and continued support. It's wonderful to hear that Dan could assist with these repairs and ensure that you feel confident in the work done to your vehicle. Thank you so much for the rave review! We look forward to working together for years to come.

December 05, 2020

Sales people particularly Alex and Jose are great. Both are friendly,knowledgeable and responsive. Matt and Todd were also helpful. The sales environment is no pressure which is appreciated. Alex was my p More

by tapdee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alex belsky
Dec 07, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Alex and the Autofair Ford of Haverhill team delivered such a seamless purchase experience. Safe travels in your new vehicle, and we hope to see you back!

December 04, 2020

Service was scheduled and completed quickly by Lindsey Silva. The service advisor Chris Gagnon was very professional and pleasant to deal with. Will be returning to Autofair of Haverhill for my car need More

by lmarcellolc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva, Chris Gagnon
Dec 07, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Autofair Ford of Haverhill, and we will be sure to let Lindsey and Chris know that you appreciate their help. We look forward to your next visit!

December 02, 2020

Chris Gagnon was very,very helpful to me.He kept Chris Gagnon was very,very helpful to me. He kept checking on on me. He asked the technician to check my tires. They found a screw in one of my tir More

by janets125
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Dec 03, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to leave us a review! Chris is an excellent member of our team at Autofair Ford of Haverhill, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 30, 2020

Service was friendly, courteous and quick. Chris was very pleasant to work with and I will continue to work with him when I need service for my vehicle. More

by Kimba617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Dec 01, 2020 -

Autofair Ford of Haverhill responded

Thank you for stopping by to review Autofair Ford of Haverhill! We're glad to hear that Chris made the right impression and we look forward to working with you the next time you bring your vehicle in for service!

November 27, 2020

I being my car to service department every for inspection so my review is based specifically for that service. I have brought my car in for a totaltwo times. Each time I experienced professional and curious More

by anita.trennes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Agrella
Nov 30, 2020 -

Autofair Ford of Haverhill responded

Anita, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Autofair Ford of Haverhill, and we look forward to your next visit!

November 20, 2020

DO NOT bring your truck to them. I had an issue under warranty and they messed my truck up and can't fix it. I dropped it off 3 times, they had it for a month and a half and it runs worse than when I dro More

by mferry22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicholas Sirois
Nov 24, 2020 -

Autofair Ford of Haverhill responded

I'm so sorry that you've been experiencing issues with your truck as I know how frustrating this can be. I understand that you're upset, but if there was a mistake on our end then we certainly want to make things right for you. Would you please call me at your earliest convenience? I won't be able to find your contact information from this review. Thank you, Dave Pento - Service Manager - 978-478-6250

Nov 24, 2020 -

mferry22 responded

You guys did my cam phasers and I got my truck back and the radiator fan was stuck on high and my truck was running so hot that it was almost going into limp mode which it never did before I brought it to you. You called me and told me that Ford said thats normal and there's nothing you can do. So I brought my truck to you to fix one issue and you caused more issues with it and now won't fix it. Its obvious that your dealership either has no real mechanics that work there or none that care about their workmanship.

November 20, 2020

The sales & finance department helped me to buy out my lease with ease !!!! They helped me through the process by being friendly and helpful !!! Many thanks!!! More

by rlgrover55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adonis Gonzalez, Filip Kotov
Nov 20, 2020 -

Autofair Ford of Haverhill responded

It was our pleasure to assist you! Thank you for being a great Autofair Ford of Haverhill customer. We hope that you continue to enjoy your vehicle.

November 19, 2020

The service provided was Fast efficient and affordable. The service rep I dealt with was phenomenal and extremely knowledgeable. I would return to have my vehicle serviced there again. More

by Forder150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Nov 20, 2020 -

Autofair Ford of Haverhill responded

We're so proud to have earned your confidence! It makes our day to hear that our service team made you visit so professional and efficient. Thank you for trusting Autofair Ford of Haverhill with your vehicle and your business!

...
48
...