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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,131 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,131 reviews

August 03, 2020

We dropped off the car then No communication at all. And when there was cause we the owner pursued them multiple times the breakdown proceeded to get worse and we were mislead about our service and when it More

by Suemiss63
Recommend Dealer
No
Employees Worked With
Jason Monteiro, Scott Popkin, Marco Pellegrini, Nicholas Sirois, Edwin Alcantara
Aug 10, 2020 -

Autofair Ford of Haverhill responded

I expect my guests to receive communicative service so I'm concerned to read about your experience. I apologize if we didn't update you about the status of your vehicle. I'd like to make sure that your concerns have been taken care of, but without your full name, I won't be able to. If there is anything that I can do to assist you please give me a call. Thank you, Rob McDermott - Service Manager - 978-478-6520

July 30, 2020

Chris was awesome and made the process of fixing my truck as easy as possible. He worked with the rental and warranty companies, I didn't have to make a single call or wait hours in a lobby. More

by vinceable17
Recommend Dealer
Yes
Employees Worked With
Christopher Gagnon
Jul 30, 2020 -

Autofair Ford of Haverhill responded

Thank you for the review! We are so glad you enjoyed working with Chris here at Autofair Ford of Haverhill. We will certainly let him know that you appreciate his help! If you ever need anything else, don't hesitate to come back and see us again.

July 30, 2020

My review I brought my car in for a check engine light and overdue state inspection. I made the appointment online, which was very easy. I was met by the Serv More

by don4908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Jul 31, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to share your experience! We appreciate the feedback and are glad to hear that Chris and the team made your service experience go so smoothly. Safe travels and we hope to see you back at Autofair Ford of Haverhill down the road!

July 28, 2020

I definitely will come back for service. Working with Chris Gagnon made this much easier than other visits to other dealers. Very customer focused. I don’t normally fills these out but he definitely sh More

by Emilydigloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Jul 29, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to share this feedback, Emily! We are so glad to hear that Chris's service stood out from other dealerships and that he made your visit go smoothly. Hope to see you next time at Autofair Ford of Haverhill!

July 24, 2020

Adonis Gonzalez was excellent to work with. He answered all our questions and concerns. We Will highly recommend friends and family to wIrk with Adonis and Matt! More

by garymilewski
Recommend Dealer
Yes
Employees Worked With
Adonis Gonzalez, Matt Chretien, Sonja Francisco, Matt Cogswell
Jul 24, 2020 -

Autofair Ford of Haverhill responded

Gary, thank you for taking the time to review Autofair Ford of Haverhill! It is great to see that Adonis & Matt were so informative and accommodating during your sales experience. We hope you enjoy your new vehicle!

July 24, 2020

I went to buy a car that was listed for sale on the website. I was told the car was already sold. Still on website More

by skylier.mckenzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Many Batista
Jul 27, 2020 -

Autofair Ford of Haverhill responded

I'm very sorry that your vehicle of interest wasn't available. We strive to keep the information on our website up to date, but occasionally there is a short delay. I'd like to see if there is anything I can do to help your find another great option. If you're interested, please consider giving me a call. Thank you, Jason Ose - Used Car Manager - 978-478-6207

July 23, 2020

Found very clean & staff very helpful & courteous . They ran try to schedule & kept me informed at all times. Definitely would recommended Autofair.I will buy my next car from Autofair when ready More

by Koukla
Recommend Dealer
Yes
Employees Worked With
Edwin Alcanta
Jul 23, 2020 -

Autofair Ford of Haverhill responded

We're so proud to have gained you as a loyal customer! Customer satisfaction is our highest priority, so it's wonderful to hear that the service team here at Autofair Ford of Haverhill delivered an attentive and transparent experience. We look forward to seeing you when you're in the market for a new car!

July 20, 2020

I am extremely satisfied and completely ecstatic over my experience at AutoFair! Absolutely no pressure, no following you around nagging for your keys to hold you hostage while they try to make a deal. Ever More

by italiandiva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Ose, Joseph Brown, Chelsie Golan
Jul 21, 2020 -

Autofair Ford of Haverhill responded

We're thrilled to hear that you had such an exceptional car-buying experience at Autofair Ford of Haverhill! It's wonderful that Jason and Joe made the process so attentive and stress-free. Customer satisfaction is our highest priority, so your endorsement means the world to us. We wish you many safe and happy miles in your new-to-you vehicle!

July 19, 2020

Met expectations - Thank you Dependable convenient I am always happy to complete a review. Ideally it is short and sweet with opportunity to leave comment if desired but not requ More

by markgifford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Chretien
Jul 20, 2020 -

Autofair Ford of Haverhill responded

Hi Mark, thank you for taking the time to leave us a five-star review. Customer feedback means so much to us as it helps our team improve for the future. We're grateful to have your business at Autofair Ford of Haverhill!

July 18, 2020

Very professional, and did it in a timely fashion. Told me of a reward I didn’t know I had. Which was a nice surprise More

by Stevedag8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Chretien
Jul 20, 2020 -

Autofair Ford of Haverhill responded

Hi Steve, thank you for taking a moment to leave us a review. We strive to provide friendly and professional service for every Autofair Ford of Haverhill customer and it's great that came through to you!

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