Autofair Ford of Haverhill

First and foremost I have been struggling with the process of getting a car that fit all my needs while also being in my budget. Just in the perfect timing I had the help from Amaya who found a car th process of getting a car that fit all my needs while also being in my budget. Just in the perfect timing I had the help from Amaya who found a car that fit all my needs! Incredible right! Amaya even took the dedication to come out 30 minutes so I could test drive the car and as soon I drove I knew it was the one for me. The car had low miles, great on gas, just the right size and lastly great price! Throughout the whole process Amaya was patient and understanding and that is what truly makes an amazing saleswomen. The next step of the process was the paperwork. Amaya sat down with me and briefed me on all the information I would later go over with the finance manager, Gio, as she introduced me to him. Gio then explained all of the terminology and went in depth with all information and also answered my questions. He made sure I understood everything before signing. In the end I left happy and rang the bell as all the employees cheered for me! Great work environment from service area to sales floor. More

Good service, friendly staff. Told it would be 2hours, it only took one . Comfortable , clean, waiting area, WiFi, had coffee before corona virus. kept posted on progress of service only took one . Comfortable , clean, waiting area, WiFi, had coffee before corona virus. kept posted on progress of service More

Excellent experience everyone was super helpful and extremly friendly especially Amaya and James they got me to where i needed to be payment wise and got me in and out really quick extremly friendly especially Amaya and James they got me to where i needed to be payment wise and got me in and out really quick More

Service completed in a timely manner. Anything extra that needed attention the service rep told me about it. Up front about cost. Very friendly and knowledgeable needed attention the service rep told me about it. Up front about cost. Very friendly and knowledgeable More

Service department very cordial and professional. Sales and Service have been exceptional. The people are courteous and helpful. I never have felt pressured. I was told a time of compliment for my veh Sales and Service have been exceptional. The people are courteous and helpful. I never have felt pressured. I was told a time of compliment for my vehicle being serviced today. It was returned to me way before that. You can't ask for much more as a customer. More

Recall Service on our Ford Great service and really appreciated the use of the loaner vehicle. Initially when I called I was told that I could wait but that changed when I broug Great service and really appreciated the use of the loaner vehicle. Initially when I called I was told that I could wait but that changed when I brought the car in. I was able to get a loaner as I needed to run some errands. Thank You. Audrey Grew More

Taken care of right away! Service tech was great We had a recall. Took our car to service dept. and was taken care of very fast! After a couple of days took the car back to have them check our br We had a recall. Took our car to service dept. and was taken care of very fast! After a couple of days took the car back to have them check our brakes! And we had a rattle on the dashboard, check it out and found the problem! Every time we have had a problem, the service techs have solved the problem! Thanks guys! Ercan is the salesman who sold us our Escape! He was totally awesome to work with! Anytime I’ve had a question, he went out of his way to get me the answer! The best salesman by far! More

Matthew Cretien was an exceptional service advisor to work with. I highly recommend him. He is communicative and professional. Thank you Matt! I will come again! work with. I highly recommend him. He is communicative and professional. Thank you Matt! I will come again! More

Very nervous going back after a terrible experience getting my car inspected last year. I stay in north Conway to care for my mother so this dealership is the closest one to me. I was pleasantly su getting my car inspected last year. I stay in north Conway to care for my mother so this dealership is the closest one to me. I was pleasantly surprised when I arrived after the two hour trip down. The lovely gentleman hustled me right into the bay. Actually opened my door for me and with a smile on his face asked how I was this morning and when I told him I had traveled a ways he said for me to take my time. Collect everything i needed from the car and showed me were the waiting lounge was. Super nice. Chris had taken all the info from me with a wonderful smile. And reassured me I would be well taken care of. I told him about a few things other than the inspection. No problem. Super cool. I just got myself settled and bam they were all done. Could not believe it!,,, It took longer for me to drive than it did for the inspection. And the cost was awesome. 54.00. Thank you Chris and that wonderful gentleman who opened the door for me. You made for the nerves to go away. Il be back next year. Thanks again for all you do. Nance Nickinello More

Satisfied return customer. Have bought 3 cars at Autofair now. Accommodating, low pressure sales team who are willing to work with you to get you into the car you want. now. Accommodating, low pressure sales team who are willing to work with you to get you into the car you want. More