Autofair Ford of Haverhill

I took my truck in for a recall.Service was done in a I took my truck in for a recall.Service was done in a timely & professional way, & everyone was very courteous, I was very pleased with the service I took my truck in for a recall.Service was done in a timely & professional way, & everyone was very courteous, I was very pleased with the service. More

Excellent service, the staff was able to answer all my questions and recall performed on my vehicle took about 20 minutes. Would definitely come back again with any vehicle concerns or needs in the future questions and recall performed on my vehicle took about 20 minutes. Would definitely come back again with any vehicle concerns or needs in the future! More

Robert was incredibly professional and is truly an example of what great customer service is all about. He was terrific and was very helpful in explaining what services were due. example of what great customer service is all about. He was terrific and was very helpful in explaining what services were due. More

Staff was friendly and personable. Location was clean and warm. Service work was explained and done in reasonable amount of time. Keep up the good work. and warm. Service work was explained and done in reasonable amount of time. Keep up the good work. More

MY EXPERIENCE I have been going to this dealership for several years now. When I bought my car there I was given quite a few free oil changes. I go there when I n I have been going to this dealership for several years now. When I bought my car there I was given quite a few free oil changes. I go there when I need an oil change. Just got one yesterday. The staff is professional and very helpful also. More

Neat and clean entranceway and waiting area. The wait was as predicted the check out was easy. The check in could have been more efficient, however, Bob was the only person working at the desks when I a was as predicted the check out was easy. The check in could have been more efficient, however, Bob was the only person working at the desks when I arrived for my appointment. Bob is very courteous and professional. I had a similar experience with Andy prior to this visit. More

A great team to work with and they worked hard for my business. I contacted them last year and they stayed in contact until I made a decision. business. I contacted them last year and they stayed in contact until I made a decision. More

Loved the service, brought my wife's car in for an oil change, new tires and an alignment and was out in less than 2 hours. PD: Love the coffee they have there. change, new tires and an alignment and was out in less than 2 hours. PD: Love the coffee they have there. More

I recently brought my new truck in for its first oil change. The staff for the service department were very friendly and helpful. I will definitely be bringing my vehicle back for its next service. change. The staff for the service department were very friendly and helpful. I will definitely be bringing my vehicle back for its next service. More

I can't say enough good things about this dealership. After having a terrible experience at another Ford dealership, I found myself at Autofair warmly and enthusiastically met by Amaya, who was nothing s After having a terrible experience at another Ford dealership, I found myself at Autofair warmly and enthusiastically met by Amaya, who was nothing short of professional during the entire process. When another dealership wouldn't look at me when I told them I was just looking to test drive a vehicle (and had other makes to demo as well), Amaya was understanding and more than willing to ensure we had a positive experience whether were purchasing that day or not. No pushy sales tactics, no false promises. Just the way I hoped a test drive would be. I even called mid week to test drive another vehicle and once again, no issues whatsoever. After weighing out the pros and cons of all the vehicles I was interested in, we returned to Autofair the following weekend met by Amaya and James, both of whom were amazing to work with. We were able to come to a fast compromise as far as price, trade-in and warranty. Thinking this was all too good to be true I figured it would all fall apart with financing, as my credit is not the best. Sonia in finance pulled through and managed to secure an interest rate that I never could have imagined. For the umpteenth time in a week I was again blown away with their ability to get the job done promptly, professionally and hassle free. I drove away in my 2020 Explorer just a few hours after eating breakfast. If you're in the market for a new or used Ford look no further than this place. I can assure you that you won't be sorry! More