Autofair Ford of Haverhill

Excellent service Heather welcomed me when i brought car in for service, very polite very efficient. Her positve attitude was very apparent to me.. Did not have to wait Heather welcomed me when i brought car in for service, very polite very efficient. Her positve attitude was very apparent to me.. Did not have to wait too long. More

Heather did a great job . She was very I formative and pleasant . She also explain what the next step would be to get the door looked at. pleasant . She also explain what the next step would be to get the door looked at. More

understood my concerns and was able to confirm recall i need Bill Crovo was great in communicating and gave me a feeling that this is a legit dealership to go to. I believe how you talk to clients makes all th Bill Crovo was great in communicating and gave me a feeling that this is a legit dealership to go to. I believe how you talk to clients makes all the difference when it comes to service , people must remember that the automobile that you may be having issues with is designed by engineers and assembled at a factory by ordinary working people like us. The issue i had was also in a recall that effected my door latch only when temps ran under 28 degrees. Until then i can only assume the issue is fixed, but if not, i am comfortable contacting Bill to figure out how to resolve it. But from the explanation given by Bill, i am confident it is resolved,,, as long as the tech did perform the service according to the recall.... I must mention, another local Ford dealer that i called first never returned my phone call after he said he would look into my issue and if there was a recall to resolve it..the service person said he was unable to log into his computer for that information. That service person did not give me the sense that their dealer ship was knowledgeable, and that my concerns are not significant enough for his time. Oh well their loss. I will stick with Haverhill Ford with any future concerns. More

Excellent Service Experience I find it difficult to rate or recommend the dealership overall, as management has changed and there has been significant personnel turn-over since I I find it difficult to rate or recommend the dealership overall, as management has changed and there has been significant personnel turn-over since I purchased my vehicle, even since my last service appointment. That being understood, my recent service visit was highly satisfactory. More

Excellent Service Ercan took all the time needed to find the F150 that was right for me. Also the team advised me in ways to save as much $$ as possible. I appreciate t Ercan took all the time needed to find the F150 that was right for me. Also the team advised me in ways to save as much $$ as possible. I appreciate that service. I had a great experience and would recommend AutoFair Ford of Haverhill to others. More

This visit was good, but.... the past. Bill Crovo was great, thanks. In the past, this dealership has been more than unsatisfactory. Every person I have dealt with has been fired, or quit. Bill Crovo was great, thanks. In the past, this dealership has been more than unsatisfactory. Every person I have dealt with has been fired, or quit. I've been lied to by the salespeople , and had unnecessary delays in receiving the vehicle on the promised date. I had a problem with truck while it was under warranty, and the problem occurred right in front of service manager. He said it would be noted, but he's been fired, or let go, too. More

great Heather was great - time to give her a raise - she was extremely attentive to every word I spoke - fully explained what I needed done and why. Heather was great - time to give her a raise - she was extremely attentive to every word I spoke - fully explained what I needed done and why. More

Bill in the service department was great. Excellent customer service, will definitely bring my cars back here for service. The shop and waiting area were very clean. customer service, will definitely bring my cars back here for service. The shop and waiting area were very clean. More

Excellent people, but unsure of the repair work I have had to come to Autofair Ford 5 times over the last 2 months. The first 4 times were for a single issue that took multiple times and over 2500 d I have had to come to Autofair Ford 5 times over the last 2 months. The first 4 times were for a single issue that took multiple times and over 2500 dollars to repair. The 5th time I had to come to Autofair Ford, I dealt with Heather, and she was excellent. She went above and beyond the call of duty to help me. She knew that i had been into the repair shop multiple times before, and she made sure that I was able to have a rental car during my latest repair. She was very forthcoming with the cost, and even managed to give me a small discount once the repair was complete. I'm not sure if this repair will hold up, it's only been a week, but I know for sure that Heather has done the best she can to provide me with excellent customer service. Thanks More

I had the best experience in what was a very unexpected and stressful pre Christmas need to buy a car. Every step of the way went smoothly and without a hitch. Courtney is by far the best in her field. and stressful pre Christmas need to buy a car. Every step of the way went smoothly and without a hitch. Courtney is by far the best in her field. She understood my anxious personality and did everything to make my purchase as stress free as possible. They got me the best rate they could with my credit score. I highly recommend Auto Fair Subaru!! More