Autofair Ford of Haverhill

Professional service I was treated like his father I think his name was Matt even better than the last time I was there and best of all he told me how long it would take a I was treated like his father I think his name was Matt even better than the last time I was there and best of all he told me how long it would take and he was spot on great experience.Thanks More

Smooth and easy! This is my 2nd time buying a car from Autofair Ford. I dropped off my car for an oil change yesterday and drove home with a brand new car! While This is my 2nd time buying a car from Autofair Ford. I dropped off my car for an oil change yesterday and drove home with a brand new car! While waiting for my car, I decided to look around as I was debating trading mine in. Jonathan made the whole experience painless. He listened to my needs and helped me find the perfect car for me. He never tried to over sell or talk me into something I didn’t want or need. I felt comfortable he was working on my behalf. When it came to financing Alexis was patient and answered all my questions. He made the process seamless and surprisingly quick. I would highly recommend buying a car here and recommend you ask for Johnathan. You won’t be disappointed! More

Car lease Knowledge fast accurate. No fast talking. No preassure. Very personable. Would definitely return for re lease and or purchase. Very professional. Knowledge fast accurate. No fast talking. No preassure. Very personable. Would definitely return for re lease and or purchase. Very professional. I will definitely return for any future purchases More

Great Had a great experience salesman was very helpful process went smoothly would not hesitate to recommend Autofair to anyone very friendly and goe out of Had a great experience salesman was very helpful process went smoothly would not hesitate to recommend Autofair to anyone very friendly and goe out of there way to accomodate. More

Great Experience! We had a great experience. Sergio was great to work with. No pressure at all. Chris was super helpful in finance. They really made the usually exhaus We had a great experience. Sergio was great to work with. No pressure at all. Chris was super helpful in finance. They really made the usually exhausting car buying experience easy and hassle free. We will definitely be back! More

Truck purchase The saleman matt has again worked with the whole autofair team to get me into a new ford f150 that was in my price range. I would recommend autofair The saleman matt has again worked with the whole autofair team to get me into a new ford f150 that was in my price range. I would recommend autofair to anyone thinking of trading or new purchase because i know from experience the quality of thier work and the positive results, I am thrilled with my purchase Thank you autofair team More

Great service Wayne Dunn is a great guy he explains everything and goes over everything.. He is so efficient and he makes sure you know of upcoming service on your Wayne Dunn is a great guy he explains everything and goes over everything.. He is so efficient and he makes sure you know of upcoming service on your vehicle. More

service department is the worst. Very incompetent. AutoFair has had my car for 14 days while I was in Canada to have some work and a few recalls done. I just went to pick it up and they never disappoi AutoFair has had my car for 14 days while I was in Canada to have some work and a few recalls done. I just went to pick it up and they never disappoint when it come to being consistent with poor quality service department. Missing screws from Console. Loose arm rest. Every time I have to have AutoFair work on my car it has problems still when I get it back. Stay away. Had to have my wife come pick me back up. Never a dull moment with this company. Here it is 2 days after the above, And still no car. they had to order the missing screws they lost. the local parts store has them. I checked. Act with caution, They love to overcharge you. More

Complete waste of time! I wasted close to 4 hours at this dealership today, in addition to driving 45 minutes each way. First, they didn't have the vehicle I was interested I wasted close to 4 hours at this dealership today, in addition to driving 45 minutes each way. First, they didn't have the vehicle I was interested in seeing despite the fact that Ford.com indicated that they did have it. They told me they would get it and that we could work out a deal in the meantime. The dealer/sales manager refused to come down very much from the sticker price. He gave me one offer and would absolutely not budge from it. When I asked them to throw in some extras to seal the deal, he wouldn't do that either. I told him the price I am willing to pay, which was just $1300 off from the price they wanted to sell it for and they refused so they lost the sale. On top of that, the sales rep lied about the protection package they sell. They offer a package called ResistAll NG which costs $1,000 and is supposed to protect the interior and exterior of your car from damage. As he’s trying to sell me on the product, he says that someone can literally key your car door and if they cannot fix it, they will replace the car door. I looked over the brochure and nowhere does it mention that it covers scratches. So I asked him if he’s sure it covers scratches. He said yes and I told him the brochure does not mention anything about scratches, to which he replied it does not cover scratches then. I would have spent $1,000 to get this and it wouldn’t have even covered what he claimed it did. His sales pitch was very misleading to say the least. During the 4 hours I was there, only one other customer showed up and they also walked out after being refused a good deal on a new vehicle. Two customers, no sales. I can't help but wonder how this dealership even stays in business. Edit: Five days after my initial visit, they left me a voicemail asking if I wanted to still buy the vehicle and to call them back to work out a deal. When I called them back, they quoted me a price that was HIGHER than the price that I declined originally. This dealership is a complete joke! More

Mixed Experiences My F-150 had to come back to various Ford dealers during the warranty period. My experiences at Autofair were mixed overall, but the truck finally got My F-150 had to come back to various Ford dealers during the warranty period. My experiences at Autofair were mixed overall, but the truck finally got fully sorted & I received a loaner a good chunk of the time. Most of the work was done well too with decent communication. The bar is low for Ford dealer service departments so don't expect much from any of them. Autofair is decent though not perfect. More