Autofair Ford of Haverhill

Service is Horrendous!!! I have had two vehicles serviced by this dealership and both experiences were horrible. Poor to no communication, broke parts on the vehicles, cha I have had two vehicles serviced by this dealership and both experiences were horrible. Poor to no communication, broke parts on the vehicles, challenged my wife that she wasn't capable of recognizing a problem [turned out to be a power transfer unit (transfer case) which is a major component was leaking grease and locking up and had a burning smell], took way longer than promised and actually didn't schedule my appointment even though I called twice. Even fought about a rental for warranty repairs and we bought the extended warranty from them! One piece they broke and replaced they never initialized so it didn't work. My truck was worse after being fixed than when I dropped it off. Had another dealership fix it right and they commented about the previous work. Their trick is to not give paperwork and say they'll mail it. 3 nasty calls later and I finally got it through email on both repairs. My guess is that it doesn't generate a survey if they do it this way because all they care about is the 5 star rating. It's beyond me how they keep it. DON'T GO HERE FOR SERVICE. More

Buying a new Subaru was relatively stress-less This dealership now sells Subaru, a car we've been driving for many years. Knowing exactly what we wanted and how much we were willing to pay was a This dealership now sells Subaru, a car we've been driving for many years. Knowing exactly what we wanted and how much we were willing to pay was a good start on our experience. But we have to credit the staff, especially Ayman Hashim, with a courteous and respectful approach, and ultimately what we felt was a fair deal. More

Ford Explorer Search Had a great experience wit Chris Pangalos at Haverhill Ford looking for a used Explorer! Very courteous and helpful! I used internet sales to find the Had a great experience wit Chris Pangalos at Haverhill Ford looking for a used Explorer! Very courteous and helpful! I used internet sales to find the truck and contacted Chris. Thanks so much! More

totally bad sales By far this dealership is the worst company to deal with...their sales people have no idea what they are selling..Stay away from this dealership. The By far this dealership is the worst company to deal with...their sales people have no idea what they are selling..Stay away from this dealership. They are horrible More

Customer Centric Approach Greg is the ultimate professional. He puts the customer first and always will do the right thing for the customer. Working with Greg has been easy, Greg is the ultimate professional. He puts the customer first and always will do the right thing for the customer. Working with Greg has been easy, honest and trustworthy. I cannot say enough good things about working with Greg. You will not find a more responsible, ethical person in the car business. I will refer Greg to anyone looking to purchase a new or used vehicle. Thank you Greg!! More

Certified Preowned Vehicle Went to Autofair Ford after seeing a vehicle on their website. After a frustrating negotiation on a certified preowned vehicle myself and sales manage Went to Autofair Ford after seeing a vehicle on their website. After a frustrating negotiation on a certified preowned vehicle myself and sales manager Matt finally were able to shake hands on a vehicle I was interested in. Went in on a Saturday to do my final “walk around/through” and final test drive before I submitted my deposit, at that time I noticed damage to the body, I still wanted the vehicle though and was told that “it will be fixed before you take possession of it, we’ll call you Monday with an estimated time for repair completion and you can give a deposit after we know more information from the body shop”….Well I waited until Monday just to find out that they sold the vehicle out from under me…. I am absolutely in disbelief that any dealer would do such a thing, never mind a Ford dealer… I am so disappointed with Autofair Ford, I will never go back, and I will spread the word of my experience every place I can! What a disgrace to all Ford dealerships, you people should be ashamed of doing such a thing! Very poor management! What a waste of my time, I’m absolutely disgusted. More

Completely professional. Great customer service. All the sales person we dealt with answered our questions and went out off their way to help us achieve our purchase off a 2017 Escape. Customer Servi All the sales person we dealt with answered our questions and went out off their way to help us achieve our purchase off a 2017 Escape. Customer Service with our sales person Darrin A+, Also Jucan thank you so much for all your kindness and patients. Manager tried to give is the best price. Of course we wished it was a bit less. Nevertheless a fair deal. Thank you M.Walker More

Truck Purchase Tried to purchase a F-250 and talked to sales (Mike), left voicemail for General Manager, Online chat and nobody even bothered to return a call after Tried to purchase a F-250 and talked to sales (Mike), left voicemail for General Manager, Online chat and nobody even bothered to return a call after making an offer. Poor customer service! More

Great Experience!! Yesterday I purchased a brand new 2017 Ford Focus. As anyone knows purchasing a new vehicle can be quite exciting but also very nerve racking. But i Yesterday I purchased a brand new 2017 Ford Focus. As anyone knows purchasing a new vehicle can be quite exciting but also very nerve racking. But it was absolutely a amazing experience. I want to thank Ashley Michelin. Ashley was absolutely amazing guiding me through the complete process in helping me get into the car I truly wanted. She sat down and made sure she and the financing team met all my needs. Also want to thank Kyle the financing manager who made sure I got the best financing that fit my needs. I recommend anyone who is looking to purchase a new car go in and check out the inventory and the great team they have assembled. Amazing customer service!!! They make sure the minute u walk in the door you are there main priority. There mission is to do everything they can to get u in the car u want and at a price u can truly afford. Lastly they make u feel absolutely no pressure and make it a stress free environment. More