Autohaus Lancaster, Inc. - Audi

A FIRST CLASS AUTO LEASING EXPERIENCE WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine tha WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine that I am thrilled to have acquired. But this review is really not about the car itself, but rather the pleasure that I felt working with fine and fair people at Audi Lancaster, in Lancaster, Pennsylvania. As a summary, (if you don’t want to read this entire review,) Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In today’s era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. And of course, I love my car… Ok, well, now let me share some background. I am from Colorado, and temporarily on the East coast, in Connecticut. I had identified five A-7s in the United States that had a very useful night vision feature that I wanted. One car was at Audi Lancaster, and it happened also to be the exact color scheme I most desired. I called the dealership and asked for the Audi Sales Manager, and got connected to Wray Beinhauer. Immediately I could tell that Wray is a naturally warm and genuine person. When I explained what I was looking for, and that my goal was to actually complete a lease of the car in a few days… if we came to terms, Wray went to work. Within a short period of time he came back to me with a proposal, that, right out of the box was a very fair deal for me. I had done my homework, and knew what my various costs should be. Though negotiation comes very naturally for me, I was appreciative of Wray’s proposal which literally almost exactly met my expected target. We initiated our conversation over the phone Wednesday morning, and agreed to terms in the early afternoon. There were a range of complications. We needed to figure the Colorado title and tax situation; Audi Financial Services, the leasing arm, needed to be brought into the loop, and Wray needed to make certain that there were no glitches in being able to deliver the car to me Thursday the very next day. Since I needed to be in Lancaster in person to execute the various documents, we wanted to be sure that I would be able to drive back in my new car! By 7 that night, Wray confirmed that all was in order and I arranged a rental car for early Thursday morning. I knew Wray would be out on Thursday, and on the way down I received a call and a text from Hernan Diaz-Egg, a Client Advisor, checking on my arrival time. I made it to the dealership at about 3PM and met Hernan, just one of the nicest guys ever, who was completely dedicated to making my car purchase perfect. Hernan has a beautiful smile, a twinkle in his eye, and his feet on the ground, and is highly knowledgeable about the product, and totally aware of what it takes to be helpful to a purchaser. It gave him great pleasure to introduce the car to me, and to introduce its remarkable features, and his promise to always be available for questions and to help was purely genuine. My only disappointment is that I am in Connecticut and Colorado, thus won’t have many opportunities to stop into Audi Lancaster to say hello to my new friend. The documentation process also involved working with Michael Wanner, the General Manager. Michael has a depth of knowledge that can be utilized to address any issue; is very efficient, and is the kind of guy who is fun to spend time with and brings a smile to your face, knowing that he has every detail covered. Well, needless to say, I left the dealership at about 5:45 PM, Thursday, just a day after beginning negotiations, and after having spent a few hours completing the docs and going over the car with Hernan. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new “ride.” And the experience from start to finish was relaxed, warm, professional and eminently fair. More

Terrible Business Service Test drove a used 2014 Audi TT yesterday and loved it. When we went to close the deal I was told (by Steve) my loaded 2013 Toyota Tundra Double Cab Li Test drove a used 2014 Audi TT yesterday and loved it. When we went to close the deal I was told (by Steve) my loaded 2013 Toyota Tundra Double Cab Limited with 4400 miles was not worth what the leading automotive web sites (KBB, NADA) say it was by about $6000. When I questioned it they told me that this was all they were willing to give me for the truck and that if I wanted more then maybe I should go down the street to Carmax and sell it to them. I was very insulted by the way I was treated and needless to say I will never be coming back to any of your dealerships. More

My experience in purchasing a new 2013 Beetle convertible with Autohaus Lancaster was excellent in every regard. The salesman, Hernan Diaz-Egg could not have been more thorough or more accommodating. Micha with Autohaus Lancaster was excellent in every regard. The salesman, Hernan Diaz-Egg could not have been more thorough or more accommodating. Michael Wanner was attentive and helpful and a pleasure to work with. My family and I have owned a number of cars from this dealership over the years and the service has always been exemplary. When I bought my new car this time around the experience was made as easy and pleasant as possible, and my trust and confidence in the people there made all the decisions easy ones. Many thanks Autohaus. I'm loving my new ride! More

Recently my Nissan 350Z needed some body work done to fix some damage on the door. I had heard great things about the bodyshop at Autohaus, and my insurance company worked with the dealership. I was definite some damage on the door. I had heard great things about the bodyshop at Autohaus, and my insurance company worked with the dealership. I was definitely satisfied with the fantastic job that the bodyshop had done, and in such a timely manner....it looked brand new! While there, and taking some time to look at several cars on the lot, I had an interest in a striking red 2008 Audi TT. As much as I enjoyed my Nissan, I was very interested in getting more information on this Audi. The sales team at Autohaus was so informative, helpful, and I believe went above and beyond to make it happen! Before I knew it I was driving away in my new Audi!! I love this car and I would recommend this dealership to anyone. Everyone was so professional....the service team, bodyshop, and sales. I look forward to doing more business with them in the future!!!! More

I live in the Balitmore, MD, area and purchased my A6 from Autohaus Lancaster (an hour and a half away)in 2006. While shopping for my car, I contacted 16 dealers within a two hour radius of my home and from Autohaus Lancaster (an hour and a half away)in 2006. While shopping for my car, I contacted 16 dealers within a two hour radius of my home and came across all kinds of sales people, most of whom only wanted to sell what was on their lot and didn't take the time to understand what I wanted. Authohaus had the car I wanted but with extra options I didn't want to pay for. The salesman, Gary Jung, called me back to tell me about a special Audi rebate which lowered the price to my range AND gave me a lot more bells and whistles I wasn't expecting. I had a wonderful buying experience with them. I have been taking my car back to Autohaus for service ever since, even though there is a dealer 5 minutes from my home (who was especially unhelpful during my initial search for my A6). The Autohaus service team has been extremely knowledgeable and helpful. They are very knowledgeable about their product and have always offered a free loaner car. I recommend them without reservation. More

I have been purchasing automobiles from Autohaus Lancaster since 1978. The high level of professionalism spans the entire dealership from sales to service to parts and the body shop. I have always Lancaster since 1978. The high level of professionalism spans the entire dealership from sales to service to parts and the body shop. I have always been treated like family and have recommended others there as well. In the competitive marketplace we find ourselves in today, it's good to know you have a dealer you can trust, and one that will be in business when you return in the future. They know their product, and more importantly, know what it takes to keep their customers coming back..... More

Recently bought my 3rd new Audi from Autohaus. Obviously, I enjoy Audi vehicles and this dealership. The sales and service personnel have always gone out of their way to make sure I had a pleasant experience I enjoy Audi vehicles and this dealership. The sales and service personnel have always gone out of their way to make sure I had a pleasant experience. When purchasing a high-end auto you expect a high level of service... Autohaus delivers. In fact, I've referred other prospective buyers to Autohaus (2 of which later purchased Audi S5's). More