WoW! I just had the most satisfying car buying experience. Of course, it helps that the new 2016 Audi A7 quattro Tiptronic is a remarkable machine that I am thrilled to have acquired. But this review is really not about the car itself, but rather the pleasure that I felt working with fine and fair people at Audi Lancaster, in Lancaster, Pennsylvania.
As a summary, (if you don’t want to read this entire review,) Audi Lancaster is a large dealership with a terrific philosophy of doing right by their customers which means highly competitive pricing and warm, informed, genuine and professional service by the various people involved in completing a transaction. When I got in the car to leave, I noticed that the tank was full of gas, a very generous gesture that was never even mentioned to me by anyone. In today’s era of tight pricing and competition, this is a real cost to a dealership, for one car, or across a portfolio of sales, and I found it special that the dealer went to this expense, without even promoting the fact that they had. And of course, I love my car…
Ok, well, now let me share some background. I am from Colorado, and temporarily on the East coast, in Connecticut. I had identified five A-7s in the United States that had a very useful night vision feature that I wanted. One car was at Audi Lancaster, and it happened also to be the exact color scheme I most desired. I called the dealership and asked for the Audi Sales Manager, and got connected to Wray Beinhauer.
Immediately I could tell that Wray is a naturally warm and genuine person. When I explained what I was looking for, and that my goal was to actually complete a lease of the car in a few days… if we came to terms, Wray went to work. Within a short period of time he came back to me with a proposal, that, right out of the box was a very fair deal for me. I had done my homework, and knew what my various costs should be. Though negotiation comes very naturally for me, I was appreciative of Wray’s proposal which literally almost exactly met my expected target. We initiated our conversation over the phone Wednesday morning, and agreed to terms in the early afternoon.
There were a range of complications. We needed to figure the Colorado title and tax situation; Audi Financial Services, the leasing arm, needed to be brought into the loop, and Wray needed to make certain that there were no glitches in being able to deliver the car to me Thursday the very next day. Since I needed to be in Lancaster in person to execute the various documents, we wanted to be sure that I would be able to drive back in my new car! By 7 that night, Wray confirmed that all was in order and I arranged a rental car for early Thursday morning.
I knew Wray would be out on Thursday, and on the way down I received a call and a text from Hernan Diaz-Egg, a Client Advisor, checking on my arrival time. I made it to the dealership at about 3PM and met Hernan, just one of the nicest guys ever, who was completely dedicated to making my car purchase perfect. Hernan has a beautiful smile, a twinkle in his eye, and his feet on the ground, and is highly knowledgeable about the product, and totally aware of what it takes to be helpful to a purchaser. It gave him great pleasure to introduce the car to me, and to introduce its remarkable features, and his promise to always be available for questions and to help was purely genuine. My only disappointment is that I am in Connecticut and Colorado, thus won’t have many opportunities to stop into Audi Lancaster to say hello to my new friend.
The documentation process also involved working with Michael Wanner, the General Manager. Michael has a depth of knowledge that can be utilized to address any issue; is very efficient, and is the kind of guy who is fun to spend time with and brings a smile to your face, knowing that he has every detail covered.
Well, needless to say, I left the dealership at about 5:45 PM, Thursday, just a day after beginning negotiations, and after having spent a few hours completing the docs and going over the car with Hernan. The drive back to Connecticut from Lancaster does take a while, but it was really enjoyable, since I was in my new “ride.” And the experience from start to finish was relaxed, warm, professional and eminently fair.