Automall Collection

Tooth extraction, hemroid surgery, buying a car. What do they have in common? You don't look forward to any of them. I have had my eye on an 08 Maxima for some time and when my current vehicle reached 190k they have in common? You don't look forward to any of them. I have had my eye on an 08 Maxima for some time and when my current vehicle reached 190k, it was time to act. Their selection was attractive, the Maxima was agressively priced, and looked very nice. My sales guy was accomodating, assertive, but respectful and the deal was done. When the vehicle was delivered, there were a couple of issues which were supposed to be fixed but were not. This started to raise my concerns. After a couple of phone calls to Mike and Eddie, I was assured the situation would be addressed. I sat down with Mike and found him to be professional, sympathetic to my headaches with the car, and committed to making the situation right. I drove out of the dealership satisfied that we had worked together to a satisfactory resolution, pleased with the courtesy demonstrated to me, and thinking that, of the first three items I mentioned, the third was not that bad. When I have to purchase again, I will go back to Mike and would suggest to my friends they do the same. More

Stopped by the Auto Mall Collection and found a Convertible Mini Cooper for my son, the folks down there were very attentive and took care of me right away. We had a couple of bumps along the way b Convertible Mini Cooper for my son, the folks down there were very attentive and took care of me right away. We had a couple of bumps along the way but the manager Michael took care of everything and we received our New (to us) Mini Cooper....Please don't hesitate to visit these guys..they will take care of you !!! More

BE VERY CAREFUL!!! I bought a BMW x5 and after less than a month, it started leaking oil and they could not help me fix it. The brakes needed to be repaired too. I spent $1000 to repair the oil leak and ano a month, it started leaking oil and they could not help me fix it. The brakes needed to be repaired too. I spent $1000 to repair the oil leak and another $800 to repair the brakes in less than a month after I bought the car. The staff were very unprofessional. This is one of the dealership that don't care about you as a customer after u hand them the check!!! More

Met with Chris on my first visit to this dealership, I pretty much knew what car I wanted. I've always had my guard up at dealerships so I tried not to let on. He was very knowledgeable, didn't try to p pretty much knew what car I wanted. I've always had my guard up at dealerships so I tried not to let on. He was very knowledgeable, didn't try to push me at all, I just felt really comfortable. When we got back to the dealership I told him I still wanted to show my wife, but she was at home with the kids, he offered to let me bring it to her and I did. That's pretty much what sealed the deal for me. I got to do everything on my terms and never felt uncomfortable would recommend Chris to my friends and anyone who asked about him. The showroom was a little small, but very nice and clean, the price was very fair and they even got the plates for the car. I've had the car for less than a month now, I'll update again if I need to. More

I had a wonderful experience at The Automall Collection. I definitely did my homework and found that Automall was by far the lowest priced. I was looking for a 3 series BMW or C Class Mercedes. Their selec I definitely did my homework and found that Automall was by far the lowest priced. I was looking for a 3 series BMW or C Class Mercedes. Their selection along with their prices had everyone beat. My sales associate was very polite and attentive. He was very patient and showed me all of the cars that fit my description. When I made my decision I met with the finance manager to sign the paperwork. He was very professional and straight forward. They made my life easy that day and that itself is worth this referral. Not only will I go back to The Automall Collection to purchase my next car but I will continue to refer them to my family and friends! -Cheers More

BUYING A CAR COULD BE VERY EXHUSTING.DEALING WITH PUSHY, HIGH PRESSURE DEALERS IS NOT A GOOD EXPERIENCE.WELL,UNTIL I WALKED IN TO THIS DEALERSHIP.MY LAST STOP ON AN EXHUSTING SATURDAY.I WISH THIS WOULD HAVE HIGH PRESSURE DEALERS IS NOT A GOOD EXPERIENCE.WELL,UNTIL I WALKED IN TO THIS DEALERSHIP.MY LAST STOP ON AN EXHUSTING SATURDAY.I WISH THIS WOULD HAVE BEEN MY FIRST STOP.GREAT GUYS TO DO BUSINESS WITH.EXCELLENT CONDITION VEHICLES AND EXCELLENT CUSTOMER SERVICE.NO HIGH PRESSURE SALES.VERY RELAXING SHOWROOM AND AN EASY PROCESS.DROVE IN WITH MY TRADE AND WENT HOME HALF AN HOUR LATER WITH MY GREAT LOOKING 2009 BMW 535XI.I WOULD RECOMMEND THIS PLACE AND MOST DEFINATELY WILL SEND MORE BUSINESS ON THEIR WAY.THANKS GUYS FOR MAKING MY SATURDAY. More

Hidding issues and pressuring customers seems to be the mantra of this particular delar. Prices too good to be true have a reason, their cars have issues, cosmetically great but mechanically nearly functio mantra of this particular delar. Prices too good to be true have a reason, their cars have issues, cosmetically great but mechanically nearly functioning. More

Automall at Peabody is a top class team. I was in the market for 2008-2009 BMW X5 and am very particular on the features, quality and condition of a car I am about to purchase - after all BMWs do not com market for 2008-2009 BMW X5 and am very particular on the features, quality and condition of a car I am about to purchase - after all BMWs do not come cheap and it a serious purchase and stressful time to an extent. Prior to coming to Automall I entered into an agreement to buy a car from an official BMW dealership in Western MA conditional that they would fix certain cosmetic items on car. After waiting four days, all they did was clean it and I pulled out of the deal and got my deposit back as I was dissapointed in their lack of listening to my requests and attitude. While some folks would rather deal with an official dealership, my experience at Automall proved otherwise. Everyone at Automall worked hard to get my business, found the best loan rates available, and catered to my many requests prior to picking up the car. The car I picked up was in very good condition and they obviously cherrypick the cars they inventory. I would rather deal with Automall who listens to their customers requests and are honorable any day, instead getting your car washed and a filled with a tank of gas at a traditional dealerships - while ignoring my requests. Not only did the Automall team address all my particular items, they also honored fixing a light on the side of the car a week after it was delivered. Again, I am very particular on the car and customer service experience and would rate my experience as exceptional. They all worked hard as a team and followed through on their commitments and even helped me out beyond what I hoped for. More

My wife was in need of a replacement for her 11 year old minivan and she wanted a Audi A4 3.2 convertible - preferrably a dark color. We had been looking around for some time and went to several dealers in minivan and she wanted a Audi A4 3.2 convertible - preferrably a dark color. We had been looking around for some time and went to several dealers including a couple Audi dealerships. Tom at AutoMall was by far the superior representative of all the people we met or spoke with at the various dealerships. We called ahead since we live about 45 minutes from AutoMall and Tom promised to have the car ready for us to test drive and also indicated he had the carfax. When we arrived, we found an almost new looking - and driving - 2007 Audi A4 3.2 Cab. Car looked great and drove great. As a matter of fact all the cars on the lot looked brand spanking new - inside and out. This was not our experience at other dealerships - including Audi dealerships where the response to our comment regarding the obvious wear and tear on an '08 we test drove was "well, it is a used car which means is was used" - thank Mr Audi salesman for that insight. And that car was priced at $7000 more than we paid for similar mielage, more wear. Anyway I digress. Tom knew his product well, was not pushy at all, answered all my wife's questions patiently. The one fault we noticed on the car was some worn leather on the drivers seat which Tom immediately agree to have repaired. The end result is we bought the car, Tom had the leather repaired within 48 hours, kept us informed along the way, personally made sure the car was detailed - even though when we test drove the car, it was already very clean. The sales/finance manager was quite good and thorough. They did offer an extended warranty, but didn't push. All in all, we are a happy customer and would definitely come back in the future. Overall Grade: A More

Walter made promises that he didn'tkeep When continue Walter made promises that he didn'tkeep When continue to try to get them resolved he hung up on me Overall experance with this dealer was bad I wo Walter made promises that he didn'tkeep When continue to try to get them resolved he hung up on me Overall experance with this dealer was bad I wouldn't recomend doing business with this dealer exspeccally Walter If you do get things in writing More