Automax Del City

After doing extensive research on 4 vehicles, I decided that I wanted the Hyundai Veloster. I started searching the web site of dealerships. When I was on the web site for Automax at Del City, OK, a servic that I wanted the Hyundai Veloster. I started searching the web site of dealerships. When I was on the web site for Automax at Del City, OK, a service representative came on, we discussed the interest rate which was advertised at 2.9%. She asked me to complete an application and was told that the financial personal saw no reason for me to not qualify for the 2.9% interest. She then told me to ask for the manager when I arrived at the dealership and he would give me a good deal this was on June 22, 2013. I drove a 100 miles to look at the vehicles that were in stock. Upon arrival I was approached by a salesman and told him I was told to ask for the manager. He took me inside and I never saw the manager. I told him I wanted the Veloster Turbo but not the orange color that were in stock. All of a sudden he’s talking with someone and says that a silver one will be coming in the next day. I asked about one with a sunroof and was told the Turbo didn’t have come with that. I also wanted the back-up camera and was told that I didn’t that it wasn’t helpful. Because the price was $3000.00 more than what was on the lot and $1000.00 less than the one I built online I told him I wanted to think about it. He said what’s to think about and kept after me until I consented to the car. After completing the paper work I asked for the keys to my car back and was told that I would be driving one of their vehicles because they didn’t want any more mileage on mine. I came away from there with the worst experience every at a dealership. I feel like because I was a woman they took advantage of me. I should have been over joyed, this was the first new vehicle I had purchased in 20 years. I received an email requesting me to critique my experience, which I did voicing the same concerns I have in this letter. I never heard anything from the dealership. About 30 days after the purchase I decided to check the web site where the critique was, there was a response from the general manager with his email address and phone number. I emailed him and never heard anything from him. After having the car for 45 days without receiving my title or payment book, I called the dealership to talk with the general manager and he immediately turned me over to the financial personal. I was told by him that everything had been returned (not once did they try to contact me about my address). When the paper work had been completed he had put my physical address and not my P.O. Box. I had told him to begin with that I do not receive mail at my physical address it had to be the P.O. Box. But here is another example of the way I was treated. He gave me the number of the finance company for me to contact and explain this to mix up to. I was 12 days late on my payment and still do not have the title to purchase my tag. (Which will have incurred interest for being delinquent.) I really do love my car and would love it more if it had everything I had wanted to begin with but due to my experience with this dealership this is my first and last time to buy a Hyundai. More

I went down to look at a Hummer that i had seen online. My daughter and myself went down to testdrive and purchase this vehicle. everything was fine untill we signed on the dotted line from that point o My daughter and myself went down to testdrive and purchase this vehicle. everything was fine untill we signed on the dotted line from that point on everything went down hill. We bought the Hummer on a Saturday and when I got home and had more time to check over things, I had noticed a few isues. First thing Monday morning I called to talk to my salesman Tom Merolla who was instantly deffensive when i tried to explaine to him the isues I was having. He explained that these isues cannot be true because they had serviced the vehicle. He then told me to call him back on Thursday to see what we could do, which I later had discovered he had done this because he had someone who i personally new was coming down to purchase my trade in which i was told was going to be sent to auction because it supposedly wasnt worth more than the 1500 thay gave me for the vehicle. They had sold it to my friend for 4000 dollars cuz they told him they had given me 3500 for the truck. So besides all the lies I called Tom back on Tuesday because I did not want wait to take care of theses isuses. He said fine bring it down Saturday so I was there first thing for him to take his anger out on me cuz he had just gotten a speeding ticket on the way to work. He then told me to come back Monday after work and they would get it in.. I brought it in on Monday were they did give me a loner which was the only good thing so far. After having my Hummer at the dealership all week with no phone call or update I called them and was told that they were not goin to work on it until my additionally purchased warranty kicked in after 30 days. I then called and talked to Rick Humphrey a sales manager who couldnt seem to understand my being upsest and he told me that i must not have been aware that I had purchased a used vehicle and that if I didnt like it I can just come on down and pick up my vehicle as is. He reluctantly said that he would see what was goin on and call me back. I called him back after an hour and he told me parts were on order. I called back on Tuesday and was again told that they were not going to do anything until my warranty kicked in. I made one last call to Carol there customer service manager and thanks to her I finally was able to get some of the isues fixed but had later found out that they hadnt evan changed the oil which I was told was done before i purchased the Hummer. My advice is to dont evan look when you drive by this place unless you want the worst car buying experience of your life!!! More

I don't feel that I was taken serious about buying a vehicle I seen online, even after I repeatedly stated I was SERIOUS and ready to buy TODAY! Maybe Jennifer Rush and her Used Car Sales Manager (if s vehicle I seen online, even after I repeatedly stated I was SERIOUS and ready to buy TODAY! Maybe Jennifer Rush and her Used Car Sales Manager (if she really referred my offer) were preoccupied or simply not interested in making a deal. SO, I PURCHASED ELSEWHERE! Unfortunately, not everyone has the luxury of being able to go from dealership to dealership haggling over a price, but rest assured it we were able to get close, I was ready to make that trip. However; Jennifer Rush/Automax was not ready to deal, at least with me. Please see one of my final replies to Jennifer Rush below: It is very obvious to me that you all were not trying to sell that Pathfinder or any other vehicle to me, but that's okay. There were other dealerships interested in selling cars and even selling one to ME. As I told you on Monday, I was a SERIOUS buyer and ready to buy that day (or whenever) if the VEHICLE & PRICE were right! You all chose not to deal, at least with me. Therefore, I took my business elsewhere. Not to mention that vehicle has been on your lot nearly 60 days if not more and for a dealership that IS a big deal. MOST dealerships don't want to hold onto vehicles for that length of time, but maybe you all are different. I wasn't your average buyer. I have been in your shoes and am very aware of how the business works. That is why I assured you that I was a SERIOUS buyer and ready to buy THAT DAY! After all, that is the name of the game. Sell cars and make some money doing it. E-commerce is the way of the world now and if you all don't get on board, you may stand the potential to leave a lot of money on the table for others to grab. Unfortunately, not everyone has the time, nor ability to come into a dealership to make a deal. Sometimes the deal has to be made off-site (phone, email, text, IM, etc) and then finalized at the dealership, which is by the way, what I done. I spent maybe 45 mins tops at the dealership and that included the test drive, agreeing to a final OTD price and paperwork. I am very satisfied with the vehicle I purchased and I have you all to partly thank for it. Had I purchased from you all, I would have been happy because I did like the vehicle. Nonetheless, I like the one I purchased more, probably because I like Toyota's over Nissan's. Either would have worked for me though. So, I guess some good did come out of all of this after all. Anyway, I appreciate your time (or lack thereof) and can honestly say I am glad I did not sell cars for you all. I may not have survived relying on deals ONLY when the potential customer was in front of me. I wish you well and happy selling. Take care... Respectfully, David W. More