Automax Del City

DO NOT GO HERE!!!! Let’s start with the most recent DO NOT GO HERE!!!! Let’s start with the most recent event- my mother purchased a 2022 Tucson in April 2021, and told Bryce and Reggie to give me the DO NOT GO HERE!!!! Let’s start with the most recent event- my mother purchased a 2022 Tucson in April 2021, and told Bryce and Reggie to give me the referral credit. I called and spoke to Bryce who ensured me he would speak to his manager and call me back. He never did. After leaving several messages for manager Sonny Sumner, Bob called me back 2.5 weeks ago and told me he would mail the “bulldog” check, in exchange for me removing my negative review on Facebook, I agreed to do so when the check was received. Here it is 2.5 weeks later, and nothing. My mother took her car in yesterday to get serviced, only to be told they didn’t have enough techs to service her vehicle (she drove from north of Shawnee). I asked her to speak with Bob about the check, and she relayed to me, per Bob, I can drive to Del City (from Tecumseh) and pick it up after my negative review is taken down. I called and spoke with Bob who told me to quit being snotty with him, either remove the negative Facebook review or not get paid, that his supervisor Sonny is unavailable to speak with me, and he then hung up the phone on me. I recorded the conversation due to Bob’s harsh tone and evident inability to keep his word. * On Christmas break my son took my vehicle to this dealership to get my rear passenger seat belt fixed because it wouldn’t buckle. He was told everything works as it should, which it obviously didn’t. I then made an appointment with Automax Hyundai in Norman who saw it had a rock in it, and indeed, would not work as it should! They tried to get it out but were unable. The man at the service counter explained that it wasn’t actually covered under my warranty, but it wasn’t a big deal to order me a new one, and he wanted to take care of me. I greatly appreciate that- but obviously the Del City dealership never even took the time to evaluate the problem. Once Del City has your money, they’re done with you. I hope you find this informative if you still believe in customer service, honesty and integrity. Take your business elsewhere. More

Everyone is always so nice and helpful every time I stop by. Michael sold me my car and was so helpful! I believe the manger in the shop helped me yesterday with my car when I was getting maintenance done a by. Michael sold me my car and was so helpful! I believe the manger in the shop helped me yesterday with my car when I was getting maintenance done and he was so helpful and answered all my questions. Wonderful dealership! More

Recall as well as oil change performed on 2016 Hyundai Sonata. These services took about 1 1/2 hours and staff were good. I had also inquired about a non functioning touch screen on my console. Tech c Sonata. These services took about 1 1/2 hours and staff were good. I had also inquired about a non functioning touch screen on my console. Tech checked and determined whole radio unit until must be replaced. This is a very pricy item at just over $2000 with a 2-3 month wait. I am awaiting word to see if my equally as expensive extended warranty purchased from this dealership when I bought this car will cover this repair as it is apparently not a covered item under Hyundai warranty. To say I am a little perturbed about this issue is an understatement. Seems the component should last longer than 5 years and if it fails it ought to be a warranty issue for the “best warranty in the car business”. We shall see what happens but if this is not a warranty covered issue it can stay the way it is because I won’t put that amount. More

Performed maintenance and oil change promptly and efficiently. The tech who assisted me was very helpful efficiently. The tech who assisted me was very helpful More

Had my first oil change on my 2021 Hyundai Sonata, it was very quick and the service was great!!! very quick and the service was great!!! More

I had a great experience. Their customer service was awesome. I felt like they cared and went above and beyond to take care of my car. awesome. I felt like they cared and went above and beyond to take care of my car. More

Brought my car in for a recall notice. Even though I was half an hour early, the service department took it in immediately and checked it out. My key fob battery was low and the service department replaced half an hour early, the service department took it in immediately and checked it out. My key fob battery was low and the service department replaced it while I was there. Other staff offered me something to drink as they came into the waiting room. All staff was very friendly and welcoming. More

I am a three peat customer and my buying experience gets better and better! Reggie/Kaz make a good team: Reggie told me they could get me in a new car for a lower interest rate and Kaz set up Hyundai app on better and better! Reggie/Kaz make a good team: Reggie told me they could get me in a new car for a lower interest rate and Kaz set up Hyundai app on my phone and showed me how to use each feature the car had to offer. Dzlomke More

I wish we had a better experience here. Unfortunately, this dealership, from the management to our salesman was dishonest and uncommunicative. Over Labor Day weekend, we made an appointment to see a vehi this dealership, from the management to our salesman was dishonest and uncommunicative. Over Labor Day weekend, we made an appointment to see a vehicle, but the original key was locked in the sales department. We decided to go ahead and purchase the vehicle because it was what we were looking for. Because of the key situation, we were given a lower price by our salesman. However, when we went in to finance and sign papers they had added in extra costs and even charged us for a key. It took several rounds, but we finally got back down to the original price they told us. No apologies about trying to sneak in extra costs that we hadn't agreed upon. We were assured by our salesman Chris, and by his manager, Ryan, and by the man financing our deal that the original key would be sent to us. Unfortunately, I have been calling for the past 2 months to get the key sent, and no one returns my calls or can seem to give a straight answer about sending the key. My husband finally called today and talked with Tyler, who basically told him since we didn't have them write it out in our sales agreement they won't honor their word and send the key. This dealership has treated my phone calls rudely, misogynistically, and with a sense of dishonesty that is hard to believe. If you are looking for a place you can trust to treat you fairly, shop elsewhere! More

Was looking for a low end car. Called and spoke to Allan (internet sales manager) about some I saw online. Was told they were there and available, . Also assured they would not be selling them if they were (internet sales manager) about some I saw online. Was told they were there and available, . Also assured they would not be selling them if they were not mechanically sound, because they had a reputation to uphold. Got there (30 min. drive) and was told one had major mechanical issues, another had check engine light, not sure if it was a major or minor issue. (Allen was not there, not sure of salesman's name).Third had been sent to a buy here/pay here dealer because of major issues. Asked if they had anything else in that range. Showed me a car with bald tires, trashed on the inside including a part of the driver side armrest missing and torn. Asked about the price, and it was double what I had informed them I was able to spend. Total wasted trip full of lies, apparently just to get me on the lot. Apparently low end customers are not their cup of tea. More