Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
506 Reviews of Automax Del City - Service Center
Sort by
April 23, 2014
Poor Service Work I took my Hyundai Santa Fe that I purchased at that location about a year and a half ago for a standard oil change. Once I got home, there was a large I took my Hyundai Santa Fe that I purchased at that location about a year and a half ago for a standard oil change. Once I got home, there was a large oil puddle in my drive way, they forgot to tighten the oil drain plug. I called to have them fix it, which they did and offered me two free oil changes. I recently took them up on that and had them align my tires and rotate them as well. Three of the five lugs on the front right tire were loosened with my hand, two of the five were loosened with my hand on the driver side. I hand tightened them down to drive it back to the store to have it fixed. Danny, the general manager was extremely helpful providing me with a loaner for the night since the service department was closed. The following morning Kendall from the service department called saying my car was ready for pick up and they offered a $40 refund for the issues with the car back onto the card they had swiped, they claimed they had all my account info and didn't need my card for that transaction. I waited approximately a week and called them to check on the refund because there was no deposit. I talked with Kendall from services and Jay the service manager about my refund, which I was then informed "It was an in store credit, and frankly a good will gesture since I received the service I requested". When asked for a corporate number or higher manager I was told by Jay that "he was it and that he did not have to provide that to me, and it was up to me to use that in store credit if I came back or not". Quote from one of their employees " I am embarressed to work for a company who's quality of work put your family's lives in danger." The sales department at this establishment was quite an exceptional experience, however being a single mother and active military member, I would not trust anyone from there service department to work on mine or anyone's car for that matter. There are better car service places in Del City/Mid West City, please look around before taking your vehicle here. So far I've had a 2 of 2 horrible and dangerous experience, it's not worth dealing with their poor customer service to remedy their mistakes. More
by ChristieOKC
Employees Worked With
Kendall
May 14, 2013
I have been a customer of Hyundai Automax for over a year now and every time I stop by the dealership I feel welcomed. Lillian is a excellent representative and she bends over backwards to help the customer. now and every time I stop by the dealership I feel welcomed. Lillian is a excellent representative and she bends over backwards to help the customer. She is the reason why I continue to do business at Hyundai Automax More
by rentdue
Employees Worked With
Lilian O'Kouri, Danny Baccus
April 12, 2013
They were very fast and got all the work done to. Very nice people that can remember who you are. I already have a friend thinking of buying a car here. nice people that can remember who you are. I already have a friend thinking of buying a car here. More
by tigerokie
Employees Worked With
Danny Baccus
March 21, 2013
My wife and I purchased our Azera from Automax in Del City. Sales and finance team were friendly and low pressure, however it was Danny Baccus that made us loyal customers to this location. We have had City. Sales and finance team were friendly and low pressure, however it was Danny Baccus that made us loyal customers to this location. We have had standard servicing, warranty work and flat tires worked on at this location, with Danny as our main contact. His attention to details on the servicing of our vehicle, and friendly manner makes us feel as we are his priority every time we have come in or called. I have had numerous vehicles I have owned worked on around other dealerships...and I have NEVER received consistent and friendly service like I have here. More
by vacantpixels
Employees Worked With
Danny Baccus
May 05, 2011
From the first time I purchased my Sonata in 2006 to all the work I have had done on it at the Automax Hyundai Del City dealership, I have had nothing but outstanding service by the staff, especially Danny the work I have had done on it at the Automax Hyundai Del City dealership, I have had nothing but outstanding service by the staff, especially Danny Baccus. When I call for an appointment, they work with me to get one on the date and time I need. More
by Pete Piazza
Employees Worked With
Danny Baccus, Danny Baccus
