Automax Dodge Chrysler Jeep

Great doing business with you. Straight Forward, Stress free, and will be going back in the future. Thanks for making sure our experience went so smoothly. free, and will be going back in the future. Thanks for making sure our experience went so smoothly. More

Easy purchase! I walked in, they pulled up what I wanted, estimated my trade and gave me the lowest price possible on my purchase, and an awesome price on my trade. Much better process than the other dealers estimated my trade and gave me the lowest price possible on my purchase, and an awesome price on my trade. Much better process than the other dealers and I have an awesome new Durango! More

I was looking for a 2012 Jeep Liberty. Jennifer Luck was great to work with, she kept me informed of any 2012 Libertys that was received into the AutoMax inventory, on the day AutoMax got them in. She also great to work with, she kept me informed of any 2012 Libertys that was received into the AutoMax inventory, on the day AutoMax got them in. She also kept me from a wasted drive to Shawnee by letting me know that AutoMax could get to where I needed to be on the finance side. I will highly recommend Jennifer to any of my family or friends that are looking for a car or truck. Braden Talley was also great to work with, did not waste my time and I believe that is because Jennifer had already done most of the leg work. Rick Fisher More

I bought a truck from there back in october. The reason I am just now writing a review is because I was unaware of this. To start off this was the first vehicle I was purchasing on my own. I was 19 almost 20 am just now writing a review is because I was unaware of this. To start off this was the first vehicle I was purchasing on my own. I was 19 almost 20 at the time. The salesperson that helped me I don't remember his name. I was in the market for a Ram 1500. I was going used because of the price and I did have a trade in. Why I bought from them was seeing that I was anxious to get a new vehicle it was one of the first places I went to but also they did offer me a decent deal for my trade in. To go on I found a 2012 Ram 1500 St the one that purchased. It had less than 700 miles on it and was a good price in my opinion. So i thought it was a good deal. The truck looked nice and everything and they kept asking me if I was ready to sign the papers. If it wasn't for my dad noticing it they would have never told me about it. What it was, was some major hail damage on the roof of the truck. Like golf ball size dents and one was even the size of a baseball. You could barely tell from the ground. So at first I wasnt interested anymore, but then my saleperson went and asked his boss (Steven Radford) if they would do any thing for it. He asked me if they fixed it if i would buy it. I said yes. He said I would have to just bring it in on a Saturday because that is when their hail damage guy worked. I didnt have a problem with that. I also called a friends dad that works at a body shop and sent him pics of the dents and asked if they could be fixed. He said yes but not with PDR (paintless dent repair) where they just pop the dents out. So I go through the buying process with (Gareth Graham) and he offered me some ridiculous interest rate which they said was the lowest I could get and if I wanted to I could try on my own to find lower but good luck. I got one for almost half at a local bank. Also he tried and tried to force feed me an extended warranty which I said no the first time because I couldnt afford it. So they were friendly in that process to an extent. So now it was time to have the hail damage fixed. The first saturday I was available to take it in I called ahead of time and talked to Steven to see if their hail guy was in that day. He said that he didnt know and he would have to call me back. He never called back. So the next Saturday that I had available I just went by the dealership. Still their hail guy wasnt there. Finally whenever I got my truck there after about 2 months to be fixed the guy didnt even fix it but made it worse. I go into pick up my truck and Steven said it was fixed and ready to go. So I go look at it and all the dents were now inverted. They tried to PDR it so it would be cheaper for them. I dont know if they inspected it before they called me and realized it and try to get away with it or not. So I told Steven it wasnt fixed and he then looked at it and acted surprised. So long story short we agreed on having a body shop fix it. But I was the one that had to go find a body shop and get quotes and use my gas and time to go and have it looked at. Finally I got quotes and i took them back to Steven and showed him what they were. I got a quote from who the recommended and from 3 others. They ranged from about 1200-1500 if I remember correctly. Steven looked at them and said no they weren't going to pay that much that was ridiculous. I told him that was our deal and he said well we might have to reverse the sale and they would give me my car back but he would also talk to his boss (Dale Smicklas) to see what to do. I also had a contract through out the process saying they would fix it. So I guess Dale said to have them fix it, but that was after I had to go back and forth for like 2 weeks. He came off as he did that just to get me out of there and out of there hair. So Steven called and wasn't apologetic at all and told me to bring my truck in and they would take it to the body shop that they had recommended. The body shop called me to pick up my truck that it was ready. I picked it up it was good. But since that experience not once have I received andy phone call or anything from AutoMax asking if my vehicle was fixed or if there was anything they could do. I feel like I was treated like they didn't actually care or didnt want to help me. They just wanted my money and for me to be on my way. I also feel I was slightly taken advantage of seeing that I was a first time car buyer new to the experience and because of my age. Also recently while at the fair I must have signed up for something from automax I just thought I entered to win a new truck. Jody Clapper emailed me first and then Steven even emailed me. The Jody email was personal to my interest. The one Steven sent was just a mass email that he would have sent to everyone who signed up at the fair. It just said thanks for your interest in the ram 1500 and thanks for choosing automax to help in your buying experience. From that email is where I got the link for this review sight. But I emailed Jody back a few times just to see what they had and what deals they had just out of curiosity. I told here about my truck and I said I wasnt really in the market that I was still paying for the one I had bought in October. She told me her manager was wanting to look at it to see what kind of trade in deal they could get me. I then asked if they were the automax in shawnee because prior to this i just thought it was Automax in general. She told me yes. Then I emailed her back telling her that that is where i had bought my truck and i wasnt happy with the service and that I didnt think I would ever buy from them again. That was on a Thursday and now 4 days later I have not heard a single thing and no emails back. They werent interested in my bad experience or in what they could or couldve done to make it better. More

Great price on there truck and gave me a very good price on my trade in . Rob was very kind and was not pushy and everyone that we talked to was very friendly. on my trade in . Rob was very kind and was not pushy and everyone that we talked to was very friendly. More

I give this dealership 5 stars and I give the person I talked to most, who helped me thought the entire process (Stacy Rich) 100 stars!!!! She is just plain great! If it weren't for her, I never would hav talked to most, who helped me thought the entire process (Stacy Rich) 100 stars!!!! She is just plain great! If it weren't for her, I never would have thought I could own a 2012 challenger SRT8, but with her enthusiasm and willingness to go above and beyond anything I expected, I would have just given up! Ronnie and Kenny were also awesome! They gave me the very best deal they could! And when we got our warranty and gap insurance, Steven hooked us up with a good price in them!!! Overall awesome experience, and I really think Stacy played the biggest part in helping me get into my dream car!!! Thank you, Stacy, and everyone else!!! More