First of all, a factory covered repair cost me almost $1000 out of pocket and it was from a mistake by the mechanic to begin with, so it should have cost me nothing. They do an oil change and put in 2 quarts too many after I already informed them of thr capacity. Had I not checked, it would have destroyed a shelby gt500 engine (NOT COVERED)took almost 3 hours to correct the issue. Like an idiot or glutton for punishment I purchase a new vehicle, mainly because of time constraints and the incentives offered by ford. After two attempts to test drive a vehicle, it was another 4 hours for them to complete the deal. They lied and said car was being inspected for pre delivery checks, but nobody in the shop was aware of what was happening. Manager told them to get on it right away, the guy thry asked to do it said he never did one before. This was after taking almost 6 hours to bring car from other dealership 52 miles away. I went in at 11, got to drive the car around 6-630. They couldn't give me spare key because it was almost 10pm and everyone gone. They knew I'd be there the next day. Key wasn't ready. Couldn't get it because they were gone. They didnt clean the car at all, tape residue still on the car, you could still see the imprint of the other dealership's logo on the back, there was an orange stain on most of the black rubber.
Went back to get key Friday, and to set door code. An hour and a half later I get the key. After the salesmen put in wrong code it was another 30 minutes before he figured out how to reset it. I went to speak to manager jessie Garcia. It was two hours before I actually saw him. He said he'd talk to service manager and see what could bd done. During this time, one manager answered his phone and just walked off as if I was never there. 20 minutes later I see him. His name is Ramon if you're wondering. So while waiting for jessie to return, I get call from automax. Apparently they needed info for my payoff. I asked what I could do, informed her I was in the showroom and she said you can't come back where I am. I asked why can't she come to me, I'm 20 feet away. She blew me off and redirected the conversation. I asked again how can I help and she hung up on me. Her name is Melissa or something similar. Enraged I had to leave. I left message to have jessie call me once he got an answer. Since I requested to speak to owner and jessie says he doesn't work weekends and walked off and then another manager informs me the owner doesn't come in on weekends. I asked when is friday a weekend? He replied he aint here Monday either and walked off. Over 5 hours later jessie returns my call after I sent numerous texts to james (awesome manager) and wasted all that time.
I offered solutions and kept getting hit with more random texts. I was expecting a call from general manager and was surprised it was jessie, after I told them I'm done talking to the current managers (in total I've spoken to 7 managers, so far). I mispoke that jessie was supposed to call back and he went off. Didn't give me the opportunity to explain that i left a message for him to call me. He started talking louder and over me like I'm some kid, when I slipped and said a cuss word during the conversation ( you can imagine how mad I must have been) he got louder and more interruptive and began acting as if I went off on a drunken sailor swearing contest. And had the nerve to say he felt disrespected after the ordeal I went through with them already. As if he was the victim and I owed him. So I returned the favor of the previous employee and hung up on him.
My neighbor's son also had a bad experience with them when he purchased his ecoboost mustang. I recommend any dealerships over the automax franchise. I'm a well decorated vet that purchased a $31, 000 vehicle the day after memorial day. Now I know how the returning Vietnam vets must have felt. I escalated my issues with service department to ford corporate, the rep they gave me never replied back to messages left.
I strongly advise getting service done at other dealership and purchase as well. Automax complex doesn't seem to care, takes forever and ford corporate will just tell you all they do is sell franchise rights, they can't intervene with the dealerships. Probably why she never returned calls. They also had the nerve to practically beg me for an A+ review. They didnt schedule first maintenence, which is no problem because I'll never let them service my car. I can go on and on, but I think this gives the gest of it. my dad has been a ford fan since he can remember, his favorite is the 1956 ford. i told him to pick out any vehicle he wanted. his first car of choice was ford taurus sho. i had him check out a new accord first. he liked it. we saw the new taurus sho at a dealership that showed being open, but was actually closed. on the way to the their second store, a blue vehicle at the mazda dealership across the street from the ford dealership caught my dad's eye. he is now driving a brand new 2016.5 mazda cx5 with 4 miles on the odometer in which i paid cash, and it isn't blue. my father is no longer a ford fan after driving and seeing the mazda and also hearing my wife tell him how much she loves her mazda 3. i am aware i will take a huge hit, but i am already looking to get out of this ford that i purchased for anything but a ford. thinking sti, or older twin turbo supra or 300zx. something to build and turn heads at car shows and doesnt have a blue oval on the front. by the way, i gave up their offer of first payment on them, a $200 store credit, car wash and lifetime oil changes so that i could submit an honest review to ford corporate. sadly, the left hand man of the owner told me that he could easily call back customers that had oil changes done that day and find enough that would agree to give them 5 star reviews and bury mine so deep that it would not be found, or enough that they would negate it and raise the average. he bragged many times about the number of presidents awards he's won and how he's turned over the numbers at automax in just over 7 months. well, now i have a good idea how it was done. buyer beware. just so you know, the msrp was the same in virginia as it was here in texas. i recommend that you purchase from other ford dealer. i can't speak on the rest of the automax area, but since i asked to test drive a fully loaded hyundai elantra gt and the salesman wanted me to drive the base model because it would take to much effort to get that one out, but if i do the paperwork he can get it out for me. not all cars drive the same ,but i guess he thought they do. or he thought i was stupid. either way, he was wrong