Autonation Hyundai Carlsbad

Terrible department. They bullied and pressured me into a car I do not want. Five months later, I came in to have my battery looked at. The service department was extreme They bullied and pressured me into a car I do not want. Five months later, I came in to have my battery looked at. The service department was extremely rude and lacked communication. After this car purchase, I will never purchase a Hyundai simply due to the terrible customer service I received from Autonation Hyundai Carlsbad. Do not give them your business they are rude and will snatch your money. More

Expect false advertising and to be ghosted the second you finish signing the paperwork. Leased an Ioniq5 at the beginning of August, was told by no less than 4 employees, unprompted, that I would be getting finish signing the paperwork. Leased an Ioniq5 at the beginning of August, was told by no less than 4 employees, unprompted, that I would be getting $400 in charging credits as a part of my lease. I didn't bring this up, I was not aware of this promotion, this was used by them as a sales tactic. When I tried to follow their directions on how to get those credits the website says it's not available. I reached out to my salesperson multiple times about it, he says "he'll look into it" but then never gets back to me, and always had some weird excuse as to why he didn't even look into it. This has been going on for over a month and now I'm fed up. This is on top of the fact that on my first visit before leasing one of their impatient service techs almost hit my car with another customer's car, because he couldn't wait 4 seconds for me to park. Absolutely insane, there is no way I'm letting anyone in that service department near my car. I'm researching other Hyundai dealers to use for service. This one cannot be trusted, not with sales, not with service. More

Awful experience do not expect any help after you walk out the door… The sales representative Isra was wonderful but the after sale of the vehicle was terrible and It ruined my car buying experience. Fiv out the door… The sales representative Isra was wonderful but the after sale of the vehicle was terrible and It ruined my car buying experience. Five minutes after I drove off several issues were noticed one being the radio not working and the second the side view and rear camera were blurry causing me to have trouble changing lanes safely. When I was inspecting the car I was told that the back up camera was just dirty from the dust in the sales dirt lot. I was told that I could bring it back the next morning. Upon returning the car the service center said the radio and cameras would need replacing in order to work and gave me a quote of over 7,000. The sales manager said I could go back to old times and use the rear mirror after I said I was concerned about safety. I listen to am radio daily and expressed that the radio did not have any reception on AM and just loud static. I was told I could listen to half the radio and the car as as is I signed a contract. At that point I had already gotten insurance and returned my rental car so I just left. It’s too bad the dealer management just wanted to push the car out the door. I was told since I bought a service contract in 30 days I could try that. More

“I recently purchased the Ioniq 9 from AutoNation and had an excellent experience. The team was professional, transparent, and really worked with me to make sure I got the best deal possible. They made the p an excellent experience. The team was professional, transparent, and really worked with me to make sure I got the best deal possible. They made the process smooth and stress-free, and I truly appreciate their customer service. I’m very happy with my new Ioniq 9 and would highly recommend AutoNation a to anyone looking for a new vehicle! Go see Reef! More

Very disappointed with the service department. The 12 volt battery on my 2024 Hybrid Tucson keeps going dead. Tried to talk with someone in the service department and never could get a representat The 12 volt battery on my 2024 Hybrid Tucson keeps going dead. Tried to talk with someone in the service department and never could get a representative. I left messages and never received a returned call. Now Im being told that the I need to live with the battery and press the battery reset button when it happens again. With all this wonderful technology why are auto makers building vehicles that the battery goes dead in a couple weeks if the car isn't driven. More

The staffs (Greyson and Tony) are courteous and professional. Very helpful in answering all questions asked. professional. Very helpful in answering all questions asked. More

My sales person, Marcel, and finance advisor, Tony, were both beyond excellent in their patience and attention to detail in working through the purchase process with me. I very much appreciate their efforts both beyond excellent in their patience and attention to detail in working through the purchase process with me. I very much appreciate their efforts and kindness! I will certainly purchase again at Hyundai Carlsbad. More

Delightful experience, great salesman, love the car. I have already referred friends. Thanks for all the customer service. I have already referred friends. Thanks for all the customer service. More

A refreshingly honest and professional experience! I brought my car in for an oil change, but what I received was so much more—a refreshing education and a clear demonstration of integrity. The team I brought my car in for an oil change, but what I received was so much more—a refreshing education and a clear demonstration of integrity. The team conducted a full inspection, including a tire rotation, and when I went to check out, they explained that my oil was still 100% clean and didn’t need to be changed. Not only was I not charged for an unnecessary service, but they also gave me a complimentary car wash! I truly commend the service department and technicians for their honesty, thoroughness, and excellent customer care. I’ll definitely be returning—and recommending them to others! More

Good customer service and no-haggle pricing made it a pleasant experience. Had to wait for an hour to see finance, but transaction was fast. pleasant experience. Had to wait for an hour to see finance, but transaction was fast. More