Autonation Mazda Carlsbad

Your entire staff was very professional, and Arian Ghaderi was particularly excellent in explaining the various issue involved in the leasing this vehicle. Ghaderi was particularly excellent in explaining the various issue involved in the leasing this vehicle. More

Everyone involved in the purchase was very helpful and professional. Our salesman Will was over the top fantastic. He got us the color we wanted and had it ready in a timely fashion. It is nice to see the professional. Our salesman Will was over the top fantastic. He got us the color we wanted and had it ready in a timely fashion. It is nice to see the follow up correspondence and attention to our needs. Looking forward to coming by when the floor mat system arrives at the dealership. Bruce & Kelly Baker More

Making the appointment was seamless. They kept me informed throughout the repair process, including the possibility of the repair being covered under warranty. Bobbie was fantastic! They kept me informed throughout the repair process, including the possibility of the repair being covered under warranty. Bobbie was fantastic! More

They made it right after a minor oversight in a service order and returned my car clean and fully operational. Very impressed. order and returned my car clean and fully operational. Very impressed. More

Easy to book appointment. Service done quickly. Saul was friendly and helpful. If you have a repair that will take longer they will even get you an Uber or a loaner car. Service done quickly. Saul was friendly and helpful. If you have a repair that will take longer they will even get you an Uber or a loaner car. More

Very beautiful showroom,approachable and very professional staffs like Leo and especially Wil, who makes the transaction deal short and engaging. professional staffs like Leo and especially Wil, who makes the transaction deal short and engaging. More

Tyler was amazing and very helpful. He made the process of getting my car really nice. He made the process of getting my car really nice. More

With our appointment, they were able to get our car finished in a timely manner. They send you a video safety inspection. Service people are very nice and helpful finished in a timely manner. They send you a video safety inspection. Service people are very nice and helpful More

I had a great experience at this dealership. The staff was friendly, professional, and helpful throughout the entire process. Cody was an excellent service advisor who kept me updated, answered The staff was friendly, professional, and helpful throughout the entire process. Cody was an excellent service advisor who kept me updated, answered all my questions, and made the long wait much more pleasant. His outstanding customer service really turned the experience around. I truly appreciate the care and attention I received and would definitely recommend this dealership to others. More

I have mixed feelings about AutoNation Carlsbad because my experiences with their sales department and service department have been very different. My wife, Sarah, and I purchased two new Mazdas from Au my experiences with their sales department and service department have been very different. My wife, Sarah, and I purchased two new Mazdas from AutoNation Carlsbad in 2022 and 2023—a CX-30 and a Mazda3 Turbo. Both buying experiences were excellent. The staff was friendly, professional, and easy to work with, and we’ve been very happy with both vehicles. To me, though, the true measure of a company is how it handles problems when something goes wrong. In early July, our Mazda3 developed what appeared to be an electrical issue. The battery had been slow-cranking for a couple of days before the car eventually wouldn’t start. After replacing two batteries through AAA on consecutive days, both of which were dead the following morning, it became clear there was likely a parasitic battery drain. I brought the car to AutoNation Carlsbad and specifically asked several times that they check for a parasitic drain, not just replace the battery. I was later told the problem was simply a bad battery, a new battery was installed, and everything had been checked and was fine. Unfortunately, the very next morning the new battery was dead and the car wouldn’t start again. I called multiple times, left messages explaining the situation, and had difficulty getting a response. Because we were leaving on vacation the next day, we had no transportation and ended up spending over $100 on Uber rides just to keep our medical appointments and other commitments. Eventually I was told I could bring the car back in, but since it was completely dead and no assistance was offered after the original diagnosis proved incorrect, that wasn’t a practical solution. I also left another message explaining my concerns but never received any follow-up. I’m not upset that the original diagnosis was wrong—any shop can miss something. What disappointed me was the lack of follow-up and ownership after the problem clearly hadn’t been resolved. Overall, I would rate my vehicle purchasing experiences here 4.5 to 5 stars. The sales team was outstanding, the people are genuinely friendly, and the dealership is modern and welcoming. My recent service experience, however, would be closer to 2 stars. While everyone was courteous, I left feeling that my concerns weren’t fully heard and that there was little effort to make things right once the repair didn’t solve the problem. If you’re shopping for a new Mazda, I would absolutely recommend AutoNation Carlsbad based on my buying experiences. Based on this service experience alone, however, I would likely look elsewhere for future repairs. More