Autonation Mazda Carlsbad

I've been taking my car to Autonation Mazda (formerly Bob Baker) for several years. Their level of customer service has always been outstanding. On this occasion, Max checked me in and was very thorough expl Baker) for several years. Their level of customer service has always been outstanding. On this occasion, Max checked me in and was very thorough explaining the needed repairs/mileage service. He contacted me twice after I dropped off my car to let me know what would take place and the approximate cost. The assigned service technician always provides a video to let the customer know exactly what work has been done. It's a great tool. The young man (sorry, forgot his name) who handled my payment was friendly with a nice sense of humor. One gets the feeling the folks actually enjoy working there. What a treat! I highly recommend Autonation Mazda and will continue taking my car there for service. More

The lack of communication and therefor delay in getting my car serviced were unacceptable- I’m not sure I will continue to use the dealership for my ongoing maintenance of my vehicle my car serviced were unacceptable- I’m not sure I will continue to use the dealership for my ongoing maintenance of my vehicle More

Kind, present, welcoming, professional, knowledgeable, helpful, safe, good experience, efficient, hardworking service guys, respectful, grateful. helpful, safe, good experience, efficient, hardworking service guys, respectful, grateful. More

Fred was very helpful, and easy to work with! Gave that personal touch. This is my 2nd lease with him. Gave that personal touch. This is my 2nd lease with him. More

While i had my car serviced the dealership droped me off at the outlet center . I got the call that my car was done. I tried calling for over a hour to get back to pick up my car. Nobody would pick up the at the outlet center . I got the call that my car was done. I tried calling for over a hour to get back to pick up my car. Nobody would pick up the phone to get a ride back from the shuttle. When we finally got back the service tech admitted that he saw our number come across his phone but said he was busy on the phone with someone, so didn’t pick up . There was at least three other people working that day . I don't know why he didn't have someone else send a shuttle back to us . At least the service was done but just a overall frustrating day. More

Jeremy fully explained the recommended work my car needed and kept me updated. He reviewed my car’s history and shared what was previously done in order to keep me informed. He also answered my questions as and kept me updated. He reviewed my car’s history and shared what was previously done in order to keep me informed. He also answered my questions as to when and what my car would most likely need at my next service appointment. More

Fred Bandi! ! That’s all you need to know about this place!! Chris, service manager, is efficient and kind. ! That’s all you need to know about this place!! Chris, service manager, is efficient and kind. More

Kristien helped me with all of my questions regarding my vehicle. He is fantastic and customer service and following up with all my questions and concerns regarding my vehicle. He is knowledgeable about th vehicle. He is fantastic and customer service and following up with all my questions and concerns regarding my vehicle. He is knowledgeable about the maintenance, and when he doesn’t know the answer, he comes back to you and answered all of my questions. Thank you. More

Very helpful. Easy communicating with the advisors. You can contact them to check the status of the car easily. Excellent job! Easy communicating with the advisors. You can contact them to check the status of the car easily. Excellent job! More

Customer service at the front desk was friendly. My car was completed but still took about 30 minutes to get me the keys to the car after already waiting 2 hours. When I finally got the car, they cl My car was completed but still took about 30 minutes to get me the keys to the car after already waiting 2 hours. When I finally got the car, they cleaned the car, but it looked like a rushed job. Still had a little bird poop hanging out on the rear window. Overall, still recommend the service. This was the first time I didn't give 5 stars for the service. Under new ownership so I'll give them a break and say this is a one off. More