Autonation Mazda Carlsbad

When I had my Cx-5 serviced, there was a problem with the front brakes that had been missed I contacted my Service Advisor, Colin, and he was apologetic and told me to bring it back in and they would re-dia front brakes that had been missed I contacted my Service Advisor, Colin, and he was apologetic and told me to bring it back in and they would re-diagnose the problem and take care of the problem no matter the cost. They gave me a "loaner car" for the day. When I picked up my car the service they did was stellar. the vibration was fixed and all costs were paid by the dealership. My service advisor made all things right. Autonation knows how to keep good clients. I am very impressed with the way in which the problem was solved and I will continue to bring my CX-5 to Autonation. More

This was the best experience ever! !! I want to thank Clayton Cervantes for his outstanding customer service, knowledge on cars, and he's just a great human being!!! The finance departm !! I want to thank Clayton Cervantes for his outstanding customer service, knowledge on cars, and he's just a great human being!!! The finance department was great too! I dealt with Kendall and the process was so smooth! It was nice being able to take a car home that evening!!! I will be returning to Mazda carlsbad in the near future!! More

Everything went great basic oil change tire rotation in and out. Did not wait too long and out. Did not wait too long More

Max and team are the best. I've been having my Mazda serviced here for years, they always do a great job! Highly recommended. I've been having my Mazda serviced here for years, they always do a great job! Highly recommended. More

They sent video for me and we could know what they did and what to do next time. It’s so kind and useful! and what to do next time. It’s so kind and useful! More

They buy your car and your have to wait weeks for your money. What type of B.S. is this!?! money. What type of B.S. is this!?! More

Nice, clean environment with nice staff. Pricing is too expensive, even after the actual price came in lower than the quoted price. Quoted price was an absolute gouge, actual price was jus Pricing is too expensive, even after the actual price came in lower than the quoted price. Quoted price was an absolute gouge, actual price was just ridiculous. I won't be having regular service done there again. More

The car buying experience was almost too easy here. Having been in the automotive world myself for over 30 years, I never expected the excellent treatment my wife and I received from Auto Nation Mazda. Having been in the automotive world myself for over 30 years, I never expected the excellent treatment my wife and I received from Auto Nation Mazda. Our salesperson, Fred Bandi, also has many years experience in the business. The professional courtesy given to us was exceptional. My wife and I knew what we wanted when we walked onto the lot, and already knew that they had two of the exact model with everything we were looking for there. We were allowed to walk around for a bit without being immediately jumped upon by a pushy salesperson. Once we found the right car, I looked up, and Fred was on his way to help us. We wanted to test drive first. Our car was buried a few rows in, but there was the same car in a different color more readily available. Once he got the keys, he took photos of my driver's license and handed me the keys. He let us test drive the car by ourselves. No pressure, no hype, no worries. "Here you go folks! Park it straight in when you get back.". The only time I've had this happen was when I actually worked at the dealership that I wanted to buy a car from. What an amazing way to start a relationship! We immediately fell in love with the vehicle, but had another brand in mind to compare it to. When we got back, we told Fred that we had another brand to look at. He handed us his card (with his personal phone number hand written on it), thanked us and told us he'd work with us on the vehicle we wanted when we came back. Again, no pressure. He let us walk away without any hard selling at all. We did test drive that other brand. The CX-5 sold itself on the other brand's drive. That evening I called Fred (on his personal phone) to ask if he would be working the following day. We wanted to drive the actual car we were looking to purchase. He said he was, and would have it out and ready to test when we came in. When we got there the next day, there it was, out and ready. Once again, Fred handed us the keys and left us to it. I don't know if it was because we knew what we wanted, but there was never any pressure for anything. We got the car we wanted, a Mazda Signature CX-5 Turbo in the Soul Red Crystal paint. The car is amazing. As I said at the beginning... It was almost too easy to buy a car here. If we ever decide to buy another Mazda, and believe me, we may someday, we will definitely be going to Auto Nation Mazda. More

I was greeted by a service person upon arrival and immediately checked in for my appointment. immediately checked in for my appointment. More

Too early to tell for sure but two initial visits for service were very good. service were very good. More