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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,130 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,130 reviews

July 24, 2021

Overall excellent service, friendly and knowledgeable stuff, and even the wait was enjoyable. Staff is considerate of customers' needs and highly professional. Can nothing but recommend Bob Baker Subaru More

by ute.maschke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jul 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit!

July 23, 2021

Work started on car as soon as I dropped it off. That has not been the case every time there. I had one service that lasted six hours for a 60-minute service because my car sat in the lot until they got arou More

by temonct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jul 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback! We're glad to hear you have had positive experiences with our team and we look forward to providing high-quality care for the foreseeable future! - Bob Baker Subaru

July 23, 2021

This is the second vehicle I obtained from Bob Baker Subaru. It is a great place to find your new vehicle. Jason, Hugh and Kelly were a delight to work with and made the experience effortless and enjo More

by awatuky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Madden, Seth Sonstein, Hugh Stewart, Jason Field
Jul 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for coming back to Bob Baker Subaru for a second purchase! We're so happy Jason, Hugh, and Kelly earned your five-star rating! We hope to see you again!

July 22, 2021

Had a 6000K service performed. All good and finished on time. Service writer was great. Texted me when vehicle was complete. Asked if I wanted a wash. Very nice. Thank you More

by GARYM4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jul 22, 2021 -

Autonation Subaru Carlsbad responded

Hello, Gary! We are so happy to hear that your 6000K service went well! Thanks for your business at Bob Baker Subaru!

July 22, 2021

Zach went above and beyond in communication, honesty and meeting our needs. We were panicking about our bill and Zach researched and was able to 95% covered by our warranty! More

by Kwbowlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jul 23, 2021 -

Autonation Subaru Carlsbad responded

This is so awesome! We're glad Zach could help you get the repairs for your vehicle mostly covered by the warranty so you could breathe a little easier! Thank you for your great five-star rating and feedback! We are proud to have you as a Bob Baker Subaru customer!

July 22, 2021

Norman and JP took excellent care of my car and also provided a loaner as this was a long term fix (4days) they kept me updated along the way!! Love this Subaru dealership More

by bethlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Toolen , Armando Rodrigues, Norman Amabile, JP Phillips
Jul 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review! We're so glad Norman and JP gave you such an awesome experience servicing your car! We look forward to seeing you at your next maintenance appointment! - Bob Baker Subaru

July 22, 2021

Good service but I found a thin scratch on my hood about 18 inches long after my recall appointment. I was able to buff most of it out. More

by maleb003
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jul 23, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your honest feedback and review. Please don't hesitate to reach out to us if you have any questions or concerns. We look forward to seeing you next time! - Bob Baker Subaru

July 22, 2021

Clean, courteous staff. Everyone was knowledgeable and professional. The process was enjoyable and seamless with the help of my sales associate, Terrence Sterbenz. He handled the detailed with ease. More

by okiena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Sonstein
Jul 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

July 21, 2021

Oh I found Bob Baker Subaru service center to be very friendly, professional, and thorough. It was such a different experience than another dealer in the Kearny Mesa area I will definitely be back. More

by MLubob1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 22, 2021 -

Autonation Subaru Carlsbad responded

Your confidence in us makes our day! Thank you so much! We'll see you next time! - Bob Baker Subaru

July 21, 2021

Good job, give Andrew and Vanessa a pay raise. Price can be reduced. Sticker on windshield need to be double checked before posting, it says my next service is 01/19/2121. The mistake is obvious. More

by ycsyang2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback and review! We'll share this with our team! - Bob Baker Subaru

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