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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,124 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,124 reviews

June 18, 2021

Julian did a great job keeping in touch, ensuring I had a courtesy car and making it easy for me to get this done. Admittedly I expected difficulty getting my oil leak fixed. However I was pleasantly surp More

by broyerfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We're so happy to hear Julian exceeded your expectations! Thanks for choosing Bob Baker Subaru!

June 18, 2021

Timely completion of recall work. Reviewed other issues as need ed Easy to make appointment and flexible with time slo Completed job earlier than expectedt More

by waldvoge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your business and your review! Thanks from the Bob Baker Subaru Team!

June 18, 2021

As always, the service was quick and efficient and the technician a pleasure to deal with. They were extremely busy but still managed to get everything done in the time promised More

by supate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 21, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team could provide a five-star experience! Thank you for the awesome review! – Bob Baker Subaru

June 18, 2021

Bob baker had the most competitive on line price quote which they honored. Other dealers wouldn’t even commit to a price. Only that they could beat everyone else. Pure malarkey! More

by jandaalarcon2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Jim Mirreghabie
Jun 22, 2021 -

Autonation Subaru Carlsbad responded

This review means more to our team than you know! We appreciate you taking the time to leave us your five-star rating and feedback! We're so glad our team could come out ahead of the rest! - Bob Baker Subaru

June 18, 2021

Car was dropped for an oil change, recall on air bag and check transmission fluid leak. The only contact I had was a text the first day. After a phone call and text and six days, had limited response👎🏻 JP More

by Cathy Lee
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 06, 2021 -

Autonation Subaru Carlsbad responded

Cathy, We are sorry to hear about this and appreciate you taking the time to leave us your feedback. We hope to provide a five-star experience next time and encourage you to reach out to discuss this in more detail when you have time. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 17, 2021

Poor communication by service representative. Car was dropped of for oil change and recall notice at 8am was not completed when I arrived to pick it up at 2pm be More

by osheaps77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the delays in the service work and recall work. We rarely have this issue here. Please accept my apologies, and on your next vist please see me for a discount. Print this out to recieve the reduced rates/ discount. Norman

June 17, 2021

Good service and very friendly and helpful I will Good service and very friendly and helpful I will recommend to anyone who wants to buy A new car. Service department, Zach is very nice and knowl More

by honeyguz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support! Thank you from all of us at Bob Baker Subaru!

June 16, 2021

Shannon was very polite, friendly and knowledgeable. This was our first experience leasing a car and a there was no pressure from Shannon. We would definitely come back in the future. More

by jmroth23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Seth Sonstein, Shannon Olivarez
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your kind words about Shannon. It's great to hear that she provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Bob Baker Subaru

June 15, 2021

Erik Lopez was very professional, knowledgeable, informative and friendly. He is a real asset to the dealership. The service was performed in a timely manner. More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez - Service - 10 Stars - EXCEPTIONAL!!!
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this awesome feedback, Skip! We are certainly lucky to have Erik on the Bob Baker Subaru team!

June 15, 2021

Someone came and helped me right away, answered all my questions and made my service drop off very easy! The car loan program was very helpful. More

by emily.bonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you, Emily! Thanks for sharing your experience!

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