Autonation Subaru Carlsbad

The only person I have dealt with is the Manager of Service department...Zack I give him 5 ⭐️ ⭐️⭐️⭐️⭐️... the person I purchased my lease from is no longer there Mario, but I also give him 5 Stats ⭐️⭐ Service department...Zack I give him 5 ⭐️ ⭐️⭐️⭐️⭐️... the person I purchased my lease from is no longer there Mario, but I also give him 5 Stats ⭐️⭐️⭐️⭐️⭐️ Eileen Dakr More

We’re very happy with the service Bob Baker Subaru provided when we purchased a Subaru Forester. All the staff were friendly, helpful and professional, and we would recommend Bob Baker Subaru to our f provided when we purchased a Subaru Forester. All the staff were friendly, helpful and professional, and we would recommend Bob Baker Subaru to our friends. More

Thank you JP, do taking care of our XVs servicing and getting Sigiurney ready for our cross country trip. Thank you for he incredibly service and honestly over the past four years with Baker. The Hulls getting Sigiurney ready for our cross country trip. Thank you for he incredibly service and honestly over the past four years with Baker. The Hulls More

Hugh was a great sales person had to wait a little too long for the final paperworkBut it was a busy day for sales couldn’t really show all the features that the car had because of Covid protocol long for the final paperworkBut it was a busy day for sales couldn’t really show all the features that the car had because of Covid protocol More

Excellent service by everyone I worked with. We were in and out very quickly, especially considering we purchased a vehicle and it was the first time we visited. and out very quickly, especially considering we purchased a vehicle and it was the first time we visited. More

Julian always takes great care of us! He is so patient and thorough in explaining how to set and reset buttons and gadgets. We also ask him to reset our clock whenever the time change happens. Ha ha! Zac and thorough in explaining how to set and reset buttons and gadgets. We also ask him to reset our clock whenever the time change happens. Ha ha! Zach is our backup person!!Thank you Bob Baker Subaru!! More

Sales rep was knowledgeable knew exactly want was required to make the sale. The dealership completed the sale on exact term and conditions previously agreed upon. required to make the sale. The dealership completed the sale on exact term and conditions previously agreed upon. More

Sales staff and process good. Did buy car. Service dept very poor. Got more than one complaint but lack follow up by service writer the worst. very poor. Got more than one complaint but lack follow up by service writer the worst. More

I brought my Subaru Outback in for a Starlink update according to the notice you sent me. Brought it in April 6 @ 10am. Never got a call if it was ready. Called at 3:15 and got transferred to a voice according to the notice you sent me. Brought it in April 6 @ 10am. Never got a call if it was ready. Called at 3:15 and got transferred to a voice recording and left a message. At 3:45 came in because you close at 4:30 and was then finally told that there was a glitch and it could not install the update. Told I would be notified within 7-10 days to bring it back in but it was all okay to use in the meantime. Waited until 4:45 for my car to be brought to me. On the way home, I found out I cannot use the telephone on the car as no one can hear me but I can hear them. Called on the 7th at 9am and spoke to the service manager about this problem and was told, “there is nothing that can be done. Wait for us to call you about the needed part. We have had this happen before”. No call. I came in to Subaru on the 21st of April and FINALLY Scott in Parts explained that the old system cannot be installed again and the part is on back order and not expected to even ship until the 16th of May. On the same day, April 21st I had a message left on our home phone that the part would be in by the end of this month. This message was from someone in the Service Department. I get emails and calls once a week asking if I want to trade in for a new Subaru. Are you kidding? I cannot even get this one fixed from something you asked me to come in to have done. Am I unhappy? Absolutely. If I should get into an accident, the service I am paying for is useless because they could not hear me if I responded. Also, cannot speak on the phone fir the same reason More

They are fantastic! I am always very, very pleased with Bob Baker‘s service. I would recommend Bob Baker to anyone because their services so Wonderful Bob Baker‘s service. I would recommend Bob Baker to anyone because their services so Wonderful More