Autonation Subaru Carlsbad

Friendly, on schedule, reason for visit was a recall issue, but performed final warranty maintenance that was missed because recall required a quarter tank of gas and I wanted to combine appointments. issue, but performed final warranty maintenance that was missed because recall required a quarter tank of gas and I wanted to combine appointments. More

Our salesperson Vanessa was amazing. She is new, but worked hard to get us what we were looking for. Sales manager Lance was an absolute terror, rude as can be, he should be fired. He belittled his empl worked hard to get us what we were looking for. Sales manager Lance was an absolute terror, rude as can be, he should be fired. He belittled his employee in front of us and was extremely aggressive and rude towards us. We were very close to walking away just because of how awful he was. If it weren't for Vanessa and how great she was, we may not have purchased our vehicle here. More

Everyone was helpful in getting the car repaired as per the two recall issues and the 30,000 mile check-up. I have a question, however, as to why the low tire light has come on. the two recall issues and the 30,000 mile check-up. I have a question, however, as to why the low tire light has come on. More

Whereas my experience with Bobby was great I have to give the Service Department a horrible review. First, my car is under an Extended Warranty and although VW corrected something that they "found" (leaky t the Service Department a horrible review. First, my car is under an Extended Warranty and although VW corrected something that they "found" (leaky transmission fluid), they notified the warranty company that I had complained of this which wasn't true. The second and biggest issue I have with the Service Department and my last visit is they said I needed a realignment of all 4 tires, new brakes because I was at 3 mm and rotors because they had been affected. I just got my car back from my mechanic who inspected my car and was told I definitely do not need new brakes because I am just under 8 mm and my rotors are fine and as I mentioned to Bobby when he recommended it in regards to my alignment, I had just had this done at the end of August... SHAMEFUL More

After I left my car shuts off when I stop now I can’t figure out how to take that feature off I never wanted that feature turned on. Very frustrating figure out how to take that feature off I never wanted that feature turned on. Very frustrating More

Zach went above and beyond to help my daughter and I with our service needs. When he realized the service issue could take a while, and that we had just recently purchased the pre owned certified car, he of our service needs. When he realized the service issue could take a while, and that we had just recently purchased the pre owned certified car, he offered us a rental car. This was in contrast to hearing from someone else in the service department 10 minutes earlier that there were no rentals available that day. Zach was very helpful! More

The service department was friendly and seemed very trustworthy. They took the extra time to explain everything so I would understand what the problem was. trustworthy. They took the extra time to explain everything so I would understand what the problem was. More

Pretty good experience to buy in the dealer, the space was confortable and the sales person was very knowledgeable. He was very patient and he gave us our space to make the right decision for us. was confortable and the sales person was very knowledgeable. He was very patient and he gave us our space to make the right decision for us. More

Terrence who was our salesman and Josh who was the finance person did a great job. Thank you very much. We were very pleased with everything. finance person did a great job. Thank you very much. We were very pleased with everything. More

Great experience. Only issue was the used car i was originally scheduled to look at/test drive was dirty. OK Ended up leasing a 2021. originally scheduled to look at/test drive was dirty. OK Ended up leasing a 2021. More