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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,140 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,140 reviews

February 15, 2021

Best salesman EVER Thank you George!! Very helpful during sale and with explaining all the buttons and features. My last car was 20 yes old. More

by mpegg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Rodrigues
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

Wow! Thank you for this great feedback! We will be sure to pass along your kind words to George! See you next time at Bob Baker Subaru!

February 14, 2021

Bryan was super friendly and quick to determine what needed to be done. Offered a couple of different options for service and allowed me to make decisions without any pressure. Keep him around and you'l More

by eileenydeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kobara
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

We're glad Bryan could take care of you! We're lucky to have him on the Bob Baker Subaru service team. Take care!

February 14, 2021

Hugh is the man! We had a great time purchasing our vehicle from Bob Baker. We are so excited about our new Subaru and all the adventures it opens up for us. Hugh helped us figure out what vehicle was More

by m.david.douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The guy that went over our lease options when signing was great too!, Hugh Stewart
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for the wonderful review! We're glad that Hugh had the opportunity to assist you and we wish you many happy travels in your new Subaru! Thanks again and please don't hesitate to reach out if there's anything else we can assist you with! - The Bob Baker Subaru Team

February 13, 2021

The service was great but they need to stop the follow ups. I won’t stop getting calls, texts or emails about the service which makes me not want to go back. More

by alexahaisan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiniery Batista, Bobby Reynolds
Feb 16, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting our team at Bob Baker Subaru!

February 13, 2021

I had an appointment for 36,000 mile service. Even with an appointment! I waited 2 hours for an oil change. I received two follow up calls a week later and they said they didn’t run my credit card after le More

by markbessent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco, Tanner Knapp
Feb 17, 2021 -

Autonation Subaru Carlsbad responded

Hi Mark, we're sorry to learn about your negative service appointment. We'd like the opportunity to make this up to you. Please contact me at your earliest convenience, Norman Amabile - Service Manager - 7608045037

Feb 24, 2021 -

markbessent responded

Hi Norman. I went ahead and made an appointment for the 4 wheel alignment through your website. My appointment is 10:45 tomorrow morning. Thank you for taking care of this. Cheers!

February 12, 2021

Joey and Vanessa were efficient and pleasant to be around. Made the whole process very quick and painless. Out of there in less than 3 hours! More

by maciasvictoria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa and Joey , Armando Rodrigues
Feb 12, 2021 -

Autonation Subaru Carlsbad responded

We're thrilled to hear Joey and Vanessa could make the whole experience quick and painless! Thanks for choosing Bob Baker Subaru, we'll see you on the road!

February 12, 2021

I’ve been bringing my car here for over a decade. Always get great service. My car is nearly 18 years old and still running like a champ. More

by rockwrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

We are so pleased to hear that our service team at Bob Baker Subaru could help keep your 18-year old car running at its best! Your vehicle is proof of how essential routine maintenance is, and we're so honored to be part of that success story! We'll see you at your next service visit!

February 12, 2021

Zac was my service advisor. Really appreciate him answering all my questions. Will definitely ask for him again. Thanks Bob Baker Suburu.. Great service. 5 stars! More

by bjlaplant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for visiting us at Bob Baker Subaru! We're so glad Zac could help you ou and make it a great experience. See you next time!

February 12, 2021

Bobby was very friendly and was a great help! He gave a detailed explanation of the services and all suggestions. Great service. Thank you so much! More

by EARL_R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, Julian Perez
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for your review! Knowing how Bobby provided you with the kind of service you deserve has made our day brighter! We're glad we could help keep your vehicle running smoothly and look forward to seeing you at your next service visit! - Bob Baker Subaru

February 12, 2021

Prepare to spend a full day waiting for a simple oil change that cost almost a leg and an arm. Regrets and any option to avoid dealership, take it More

by LSMAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Zach Lenfesty, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Mar 01, 2021 -

Autonation Subaru Carlsbad responded

I'm sorry to hear about this experience and appreciate you taking the time to bring it to my attention. I will be speaking with the team so that we can take steps to provide a more efficient experience for our customers moving forward. If you'd like to speak with us further, please feel free to contact me directly. Thank you, Norman Amabile - Service Manager - (760) 804-5037

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