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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,132 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,132 reviews

February 02, 2021

Salesman made several promises to buff scratches on the vehicle and promised touch up paint, then refused to honor the promises. It’s not a good business practice to make a promise then fall short on deliv More

by mmalloian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim, Armando Rodrigues
Feb 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this feedback. this is certainly not the type of experience we'd expect for our customers and we will be addressing your comments with our team. Please reach out to me directly if you'd like to discuss this further, I'd like the opportunity to help, Don Elliott - Customer Service Relations Manager - (760) -804-5038

February 02, 2021

Super clean dealership with friendly sales staff. Never felt pressured, but then again we knew what we wanted when we arrived. Only complaint is the low ball offer extended to me for my trade in; but, I ac More

by swestendorf1207
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Madrid
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

We really appreciate you taking the time to leave Bob Baker Subaru this feedback, thank you!

February 02, 2021

I always receive excellent service at Bob Baker Subaru. Everyone I have dealt with in the service department is kind and helpful. The service writers take their time in going over what work was done to m More

by zu_station
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez, Tanner Knapp
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this great feedback! We're so glad to have you as a Bob Baker Subaru customer. We'll see you at your next service appointment!

February 02, 2021

Julian is always very helpful, friendly, courteous and does not try to push services that are not needed for my driving needs. Thank you Julian More

by shortone54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Julian! We appreciate your positive feedback and are glad to have you as a Bob Baker Subaru customer! See you next time.

February 02, 2021

A couple things needed fixing. It took a wee bit longer than I expected! When About to leave something fell apart & had to be fixed!!! More

by Carol.harold.randall@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback, Carol! We appreciate your patience and hope to work with you again in the future!

February 02, 2021

Last 2 visits were problematic. No mileage recorded once and service timers not reset. Makes me wonder if they actually changed the oil. Also went in for weatherstrip falling off and they never ordered it More

by Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Feb 15, 2021 -

Autonation Subaru Carlsbad responded

Pleas call me so I can help, my name is Norm at 760-804-5037 thanks.

February 01, 2021

Very happy with the service they did a full check out of the car.warrenty expires Feb 8 just wanted to see if everything was ok. More

by gorboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help! Thank you for stopping by Bob Baker Subaru!

February 01, 2021

AC quit after 5 minutes. Was not kept informed of progress. Telephone calls not returned. Phone number was not answered by as person. First words to me were I needed an appointment. More

by dalestub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Kobara
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

I am sorry for not getting updates from Bryan he is new with us but no excuses. I will talk to him and make sure that never happens again. Also if you want to work with someone else on your next visit just ask and we will accommodate you. Again sorry for the poor updates.

February 01, 2021

Great deal. Received an email quote and purchased my car in the same day. Even on super busy Saturday I was out the door in a new car within 2 hours. More

by mollyfro
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Hugh Stewart
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could get you in and out! We hope you enjoy your new ride, thanks for choosing Bob Baker Subaru!

February 01, 2021

Service great. Without Bobby I could not manage owning a diesel TDI. All the heat exchangers and throttle hav had to be replaced. Because of computer fault issues, not mechanical. Design issues should More

by larrygreenbank
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Bobby thank you for you dedication and hard work that you do to help our customers.

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