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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,125 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,125 reviews

February 01, 2021

AC quit after 5 minutes. Was not kept informed of progress. Telephone calls not returned. Phone number was not answered by as person. First words to me were I needed an appointment. More

by dalestub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Kobara
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

I am sorry for not getting updates from Bryan he is new with us but no excuses. I will talk to him and make sure that never happens again. Also if you want to work with someone else on your next visit just ask and we will accommodate you. Again sorry for the poor updates.

February 01, 2021

Great deal. Received an email quote and purchased my car in the same day. Even on super busy Saturday I was out the door in a new car within 2 hours. More

by mollyfro
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Hugh Stewart
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could get you in and out! We hope you enjoy your new ride, thanks for choosing Bob Baker Subaru!

February 01, 2021

Service great. Without Bobby I could not manage owning a diesel TDI. All the heat exchangers and throttle hav had to be replaced. Because of computer fault issues, not mechanical. Design issues should More

by larrygreenbank
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Bobby thank you for you dedication and hard work that you do to help our customers.

February 01, 2021

10 stars!its my first subaru. nice vehicle.great 10 stars!its my first subaru. nice vehicle. great experience work with Billy. best price and friendly customer service. everthing went smooty with More

by seanZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Toolen, Armando Rodrigues
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Wow! Thanks, Sean! We're glad to hear we did an outstanding job! We appreciate your business with us at Bob Baker Subaru.

February 01, 2021

We had a little glitch but it was handled professionally and we are 100% happy with our experience. The sales staff, management, and finance were great to work with. More

by anikasmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Olivarez, Nathan Thompson, Seth Sonstein
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could sort everything out for you! Thank you for your 5 stars and feedback, it means so much to all of us at Bob Baker Subaru.

February 01, 2021

From my first email to Jill Robertson, George Mang’s personal care, Joey Montoya’s finance support, through driving my new car off the lot, everyone was pleasant and professional. More

by DA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Robertson
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

This is what we like to hear! Jill, George, and Joey appreciate your review, and look forward to seeing you next time at Bob Baker Subaru!

January 31, 2021

Got the car I wanted by the next day and didn’t waste time or BS with anything the customer didn’t want. Good experience. More

by klinefisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Sean, Seth Sonstein
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

January 31, 2021

It was a good experience. JP always offers excellent customer service and my maintenance service was done in a very timely manner. Just missed the car wash this time. More

by lporet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review and feedback! Hope to see you next time!

January 31, 2021

Bob baker is good, but I am annoyed that you send me a coupon for oil change tire rotation a week after I did it and of course expires before I can use it again and you send me a stupid coupon for a free More

by suzannefox777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who was my guy, Julian Perez
Feb 01, 2021 -

Autonation Subaru Carlsbad responded

We're always looking for ways to improve customer experience and will share your feedback with our team. In the meantime, I'd like the opportunity to discuss your visit further.

January 31, 2021

Team worked to create a great offer for out son's first car. We were able to make appointments and save time. Very competitive offer! More

by sanghera
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson
Feb 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you so much for the great review! We appreciate you & your family trusting the Bob Baker Volkswagen Subaru team with your business and hope your son is enjoying his new vehicle so far!

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