Autonation Subaru Carlsbad

I've been to the dealership twice now for the same problem and it has not been corrected. The eyesight cameras rattle over rough road. Time to try another dealership! problem and it has not been corrected. The eyesight cameras rattle over rough road. Time to try another dealership! More

When I dropped my car off, I was quickly greeted and told someone would help me. William was friendly and helpful when I dropped my car off and gave me an update that my car would have to stay overnight. The someone would help me. William was friendly and helpful when I dropped my car off and gave me an update that my car would have to stay overnight. The next day, I didn't hear back all morning about what was happening to my car. I called Service and it is so difficult to get connected with someone. The music on hold is so scratchy and irritating when you're already calling in frustrated and seeking help. Please fix the holding music service! Once I was transferred to Will, it continued to ring without allowing me to leave a VM. Finally, Will called me back and told me my car just got back from the car wash and that it's ready for pickup. This was close to 1 pm! It's great to hear I can get my car back, but I planned my workday around waiting for my car with no update on what's happening. After bringing my concern up to Will, apparently the techs just went ahead and fixed it since it was covered under warranty. He explained he didn't even know the status of my car which ultimately doesn't help in communicating to me, the customer. It would've been nice to know what was happening. I normally don't take my car here to get serviced unless it's for a simple oil change. My partner brings his Subaru here and he seems to get trouble every time which sways me away from this service center. I'll stick to my other reliable service center for mileage services and check engine light. This place is closer to home, but sometimes it's not worth the hassle. Also, I should note I saw disinfectant carts, but my car was not wiped off or I was not given a wipe upon receiving my car. Thanks for everyone wearing masks though. More

I dropped my car off for a recall, it was easy to make the appointment and quick to check in. They finished early and sent a text when it was ready. Overall it was efficient and everyone was helpful and the appointment and quick to check in. They finished early and sent a text when it was ready. Overall it was efficient and everyone was helpful and friendly More

It’s been a great experience working with Bob Baker since I bought my Subaru Forrester about a year and a half ago I just had a wonderful experience with the service team member named Zach who really helped I bought my Subaru Forrester about a year and a half ago I just had a wonderful experience with the service team member named Zach who really helped me with my service issue in a very timely manner it was very courteous, friendly, kind and really represented your dealership well More

Friendly staff good service and fast and has nice and neat waiting room or lounge seating and Will C gave my car a car wash. neat waiting room or lounge seating and Will C gave my car a car wash. More

Overall good experience, found the car I was looking for. Jim Merrighabie was very helpful and had good understanding of the product. I would rate him at 4 stars. Jim Merrighabie was very helpful and had good understanding of the product. I would rate him at 4 stars. More

Zach was amazing. He reassured that I would be taken care of and made sure I was leaving satisfied! He even helped work with the dealership to honor my warranty. of and made sure I was leaving satisfied! He even helped work with the dealership to honor my warranty. More

Tanner was very informative and efficient friendly and professional . He did a great job, letting me know what was happening, and why. My oil change and check up was free, so it doesn’t get much better th professional . He did a great job, letting me know what was happening, and why. My oil change and check up was free, so it doesn’t get much better then that. I’ll be back for sure. Thanks guys, excellent job.. More

Dustin was incredibly helpful and patient as we talked about different car options. The entire experience from start to finish was easy and everyone involved was very professional. I would highly recommen about different car options. The entire experience from start to finish was easy and everyone involved was very professional. I would highly recommend this dealership and Dustin! More

William helped me understand why the check engine light came on and provided a clear path to resolution. He was very friendly and easy to work with. came on and provided a clear path to resolution. He was very friendly and easy to work with. More