Autonation Subaru Carlsbad

Dustin Thompson was awesome, courteous and very hopeful as Was everyone else there will recommend 100% five stars to Dustin Thompson. Could not have asked to work with a better person. as Was everyone else there will recommend 100% five stars to Dustin Thompson. Could not have asked to work with a better person. More

This is the 2nd Subaru I have purchased from Bob Baker. Both experiences were great. I would highly recommend purchasing from this dealership without a doubt Baker. Both experiences were great. I would highly recommend purchasing from this dealership without a doubt More

Jeremy did an amazing job communicating with both myself and Geico to get the repairs done correctly. He requested additional work on a back panel to be repaired and got they approval from the insurance adj and Geico to get the repairs done correctly. He requested additional work on a back panel to be repaired and got they approval from the insurance adjuster. More

Work was completed as requested. My only problem is being told my vehicle is ready only to show up and I'm told it's not ready and they need to keep another day. This has happened on more than one occa being told my vehicle is ready only to show up and I'm told it's not ready and they need to keep another day. This has happened on more than one occasion. I find this completely unprofessional. More

Outstanding service. Consistent. Always very Considerate of the customer and fair.Eric Lopez in particular was very helpful and considerate. He went above and beyond to deliver a great service and was very of the customer and fair.Eric Lopez in particular was very helpful and considerate. He went above and beyond to deliver a great service and was very responsive to all my questions. Outstanding employee! More

Great experience, Tanner was helpful and responsive. I showed up with a concern regarding my oil, and he answered all my questions and got my car serviced quick! showed up with a concern regarding my oil, and he answered all my questions and got my car serviced quick! More

Brought our Outback in for airbag recall, in the insuring replacement the command screen was cracked. It took a few weeks for the replacement unit to arrive. Fortunately the dealer supplied us with 2020 Ou replacement the command screen was cracked. It took a few weeks for the replacement unit to arrive. Fortunately the dealer supplied us with 2020 Outback, which we found to be a huge improvement over our 2010. More

Everyone is very helpful! I would recommend this dealership to friends. I feel like they genuinely want to do right by their customers! They made all the processes very easy. dealership to friends. I feel like they genuinely want to do right by their customers! They made all the processes very easy. More

I feel fortunate to have found Bob Baker Subaru when I purchased my Outback a few years ago. Every time I come in for service, it’s top quality, dependable with great customer care. purchased my Outback a few years ago. Every time I come in for service, it’s top quality, dependable with great customer care. More

Brought my car on for shaking. Assessment was I had after market rims and spacers and they would not service the vehicle. The stated they removed one (1) rear driver side wheel and the lugs where very loose. market rims and spacers and they would not service the vehicle. The stated they removed one (1) rear driver side wheel and the lugs where very loose. Stated the spacer was damaged and said they repaired it. I was rather alarmed considering I just drove 500 miles with the shaking and what danger I or others could have been put in. So I took the car to another mechanic and he removed all four (4) tires and found that one other tires was missing a spacer. I did have a tire rotation done at another facility that is the blame for the missing spacer. But that is not the point. The point is that Subaru COULD HAVE AND SHOULD HAVE LOOKED AT ALL of the tires to determine the cause of the issue. What if they sent my on my way and the wheel fell off? Could that have been the cause for the issue. If you maybe took a little more time to look at the my car maybe you could have done the same. It should be noted that the advisor said since they are aftermarket rims that they cannot help. But if look at all the cars parked on the road outside the dealer. 90% of what are assumed to be the mechanics Subarus ALL HAVE AFTER MARKER RIMS. I will never buy another Subaru and I will never recommend anyone go to bob baker Subaru. Furthermore I will never trust a dealership service center to do anything in the interest the of the customer. More