Autonation Subaru Carlsbad

Our wonderful experience has made us want to go with Subarus from here on out! Everyone was so kind and accommodating especially Manny and Josh! Subarus from here on out! Everyone was so kind and accommodating especially Manny and Josh! More

Was happy with the atmosphere of the dealership and no high pressure sales. Trent did a great job explaining all the features of my new Subaru Ascent Touring model. high pressure sales. Trent did a great job explaining all the features of my new Subaru Ascent Touring model. More

I reached out to the internet sales department and all communications was done through emails and text messages. Everything went smoothly when I arrived and everyone is friendly. communications was done through emails and text messages. Everything went smoothly when I arrived and everyone is friendly. More

We received a price for the vehicle we wanted through the internet sales dept. When we arrived at the dealership we were attended to promptly and the purchase of our 2021 Outback went smoothly and profession internet sales dept. When we arrived at the dealership we were attended to promptly and the purchase of our 2021 Outback went smoothly and professionally. More

One of the WORST customer service experiences I've ever had on the phone, followed by a great initial recovery by Julian Perez & crew. I bought a brand new 2020 ONYX XT in February of 2020 from Bob Bake had on the phone, followed by a great initial recovery by Julian Perez & crew. I bought a brand new 2020 ONYX XT in February of 2020 from Bob Baker Subaru. On December 26th of this already tumultuous year I went to start my less than year old Subaru with 7500 miles on it and it would not start. For obvious reasons it was quite an annoyance during the Holiday weekend and frankly anytime; considering owning a new car typically should not bring reliability questions into play. The next step was obviously to contact the dealership for advice and this is when a car issue became a customer issue. I call Bob Baker and the initial representative is fine enough, but I end up being transferred to whom I'm told is the Service Director. I explain that my car will not start and that I need to bring it in. This is where I was absolutely blind sided by some of the most blunt and inconsiderate interactions I've ever experienced in 43 years of my life. The conversation which by the way is about 45 seconds in length at this point (not long) goes like this: Customer- I need to bring my car in as it won't start and would like a complimentary loaner vehicle as you fix/xxxxx the issue Bob Baker- We don't offer complimentary loaner vehicles and we close in less than an hour. (And this is where it happened) Bob Baker- If you can make it here by closing we can try and find you a loaner (I briefly feel a bit relieved as my new car won't start but at least I can still have transportation...but then they keep talking) Bob Baker- "It's a Saturday and nobody wants to work on a Saturday. My guys have been here since 7AM and Subaru won't pay them overtime to stay" (Meanwhile I told him I could definitely be there within 10 minutes after closing, but I would try to be there beforehand) The fact of the matter is this, it's not like I was trying to squeeze in a last minute oil change or some basic preventative maintenance that could wait. I had a brand new Outback that wouldn't start and wasn't even given the slightest reassurance that it mattered to them! Maybe that's not a reflection on Subaru as a whole, but it definitely is of Bob Baker and specifically your Service Director. The worst part of this, besides the obvious (new car with issues) is the fact that he said "nobody wants to work on a Saturday". Odd thing is I work in Customer Relations and that was something you may think (I guess), but the lack of awareness to actually say it is incomprehensible. Oh and by the way, I DO work on Saturdays ... when I have a job that is allowed to be open (on furlough for 2nd time this year) The fact that I was made to feel my situation didn't matter as a first time new customer is forever etched in my overall impression of Bob Baker Subaru. Maybe it was a bad day and poor wording, but in 2020 you should NEVER assume other people don't work on Saturdays or wouldn't if they had the chance. On the other hand Julian Perez handled everthing in a way that I'd hoped to be treated as a customer. You can apply the same amount of emphasis written above in frustration/disappointment and flip it to appreciation and reassurance regarding my interactions with Julian!! More

Great service. Was out during estimated wait time. They attended to me right away and the check in process was fast and simple. Thanks for the service. attended to me right away and the check in process was fast and simple. Thanks for the service. More

I don't believe the Bob Baker sales force realizes what the referral service from Costco means. They ignored the referral entirely. Instead they channeled the bargaining into the typical shuttle between th the referral service from Costco means. They ignored the referral entirely. Instead they channeled the bargaining into the typical shuttle between the person sitting across from me and the "boss". in short, I was suckered in and really have no idea whether I got a good deal or not. I should have walked out, but didn't. I don't know yet whether that was a mistake or not. Certainly I will never find out from Bob Baker. More

This dealership is fantastic. Just bought a car for my son on December30, 3020! DustinThompson was our salesman and he was absolutely incredible!!! Professional and efficient not pushy! Made us feel impo son on December30, 3020! DustinThompson was our salesman and he was absolutely incredible!!! Professional and efficient not pushy! Made us feel important and respected as customers!! Love the car!!! Thanks Dustin, Lisa and Cole More

I purchased a new Ascent last night. The process was smooth and professional. I knew what I wanted to pay and knew what my trade in was worth. There was no haggling, no back and forth and no pressur smooth and professional. I knew what I wanted to pay and knew what my trade in was worth. There was no haggling, no back and forth and no pressure. My sales rep Hugh made certain I had the exact car I wanted with the specific features I needed. No up selling and no trying to get me to pick a different vehicle. Financing was easy and the rep was a pleasure to work with. It was dark when we were all done so I am headed back today for the instructions on the new electronics. The COVID prevention was all over....crew using sanitizer when anyone got up from a desk or waiting room. All masked and safe. I was very happy with my experience and would highly recommend Hugh and this dealer. More

Making me an appointment was seamless online. Just two days later I was in the dealership. They took the car and it was ready a half hour earlier than the estimate while I waited...washed and ready to go days later I was in the dealership. They took the car and it was ready a half hour earlier than the estimate while I waited...washed and ready to go! More