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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,125 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,125 reviews

January 01, 2021

Norm and Brendon were very helpful with replacing wiper blades quickly, they also took care of me with a trim piece that was falling off and adjusting bumper while I waited. Thanks More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon Pedrotti, Norman Amabile
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We're glad Norm and Brendon were able to help you out, and we hope we can be of service to you again in the future. Take care! - The Bob Baker Volkswagen Subaru Team

January 01, 2021

Said it would take two hours and took over 5 hours. Waited around all day while they kept increasing timeframe by 1 hour increments. BS... More

by Davmore
Recommend Dealer
No
Employees Worked With
Not sure
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

I have spoken to the team regarding your long wait and I have let them know about updating the customer with accurate times. I am sorry for the poor service your received, your next visit will be 100% better.

January 01, 2021

Tanner was the best! Very helpful and answered all of our questions regarding the installation of our new tow hitch. Great service :) Now we can go biking!! More

by stacycv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the positive feedback - Tanner will be happy to hear it! Wishing you happy travels, from all of us here at Bob Baker Volkswagen Subaru!

January 01, 2021

Zach is terrific with what he does. He’s friendly, prompt and timely. I appreciated (again) how he managed a tricky situation. Unfortunately this is third major repair to my 4 year old car even though we put More

by m.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Zach at Bob Baker Subaru! We appreciate your business! See you next time!

January 01, 2021

People are all friendly and helpful. I feel I got a good price. I wish the transaction could have taken less time. It took about four hours, and about three after we finished our test drive. More

by Mike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man that handled the lease documents was a pleasure to work with., Seth Sonstein, Kelley Madden
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the feedback, Mike - we will pass it along to the team. Your business is much appreciated by all of us here at Bob Baker Volkswagen Subaru and we hope to see you again in the future!

Jan 05, 2021 -

Mike responded

You have a great team there. I understand that you are going to add to the finance staff to speed things up. That will help. Another suggestion would be to offer to provide documents you expect people to sign ahead of time. People that wanted to read them would be better prepared to sign them quickly. Mike

January 01, 2021

Very friendly, clean and efficient dealership. Very knowledgeable salespeople who are very helpful! Made the car buying experience easy! I really liked that I could make an appointment for a test drive More

by Rachelscherba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Simon
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer and hope to see you next time!

January 01, 2021

George was such great help! Very friendly and called us nice people. We liked him a lot. As soon as we walked in to our appointment, he stepped in and greeted us, made us feel very welcomed More

by floiris12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Perry
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback - George will be delighted to hear it! We appreciate you coming to visit us here at Bob Baker Volkswagen Subaru and hope to see you again in the future!

December 31, 2020

Service was great, but the wait time for the financial manager was around two hours. Good selection of vehicles we were looking for in stock to choose from. More

by deborahmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Luiniery Batista
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the feedback! We apologize for the lengthy visit, sometime these things take time. We hope you reach out with any further questions! Take care!

December 31, 2020

The sales person was rude at times, (talked over customer, did not listen, and pushy at times) however we were able to work thru it and the sales manager worked a good deal. Other issues include th More

by Jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Luiniery Batista
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. Please reach out to me to discuss further action. Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

December 31, 2020

Well run / everyone seems to communicate well with each other/ clean shop area / just routine maintenance for me but they take care of it and it is appreciated More

by cheryljustice1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments! We appreciate you trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs and we look forward to your next visit!

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