Autonation Subaru Carlsbad

Surprisingly not as stressful as car buying can be. Felt a genuine connection with Christy V. and believed she was there to support us in this process rather than just to make a sell. a genuine connection with Christy V. and believed she was there to support us in this process rather than just to make a sell. More

Sam said that’s very courteous and did a great job as did Montana regarding phone and follow up in scheduling. The finance department was a little rough around the edges guarding gathering the proper informa Montana regarding phone and follow up in scheduling. The finance department was a little rough around the edges guarding gathering the proper information so the deal could be done faster More

Bobby Reynolds is your best service advisor. He is on-the-spot, possesses a great attitude, and understands the particular wants and needs of his clients. More than anything, I trust his judgment and on-the-spot, possesses a great attitude, and understands the particular wants and needs of his clients. More than anything, I trust his judgment and his willingness to fulfill any special requests from the client. For example, I'm a knowledgeable VW owner who runs higher than typical tire pressures for better handling and better mileage. I also run non-toxic propylene glycol (green) coolant in the engine cooling system. Bobby knows this and specially instructs the service technicians not to add incompatible ethylene glycol (pink) coolant -- and to leave the tire inflations as they are when my vehicle arrives for any service. This is why I always request Bobby rather than another service writer who may wrongly assume this client doesn't know what is appropriate for the vehicle. When Bobby returned to work at Bob Baker after a lengthy sabbatical I rejoiced that I need not stress over the prospect of under-inflated tires and a ruined engine cooling system. I purchased my Jetta there at Bob Baker, and I will continue to bring it in for lube oil changes and Direct Shift Gearbox services. Thank you for bringing Bobby back. Bob Baker Volkswagen Subaru will be the agency where I intend to buy my next new Volkswagen vehicle. More

Thank you JP and the service team for replacing a the 3rd brake light on our 2013 Subaru XV, we are thankful you all could figure out the replacement with the factory spoiler installed. brake light on our 2013 Subaru XV, we are thankful you all could figure out the replacement with the factory spoiler installed. More

The service was efficient, kind and accurate. I’ve been to the department twice and both visits were pleasant as can be. Colton Shriver 4 stars! to the department twice and both visits were pleasant as can be. Colton Shriver 4 stars! More

Honored costco pricing for the car I wanted, so felt like I got a good deal. The sales people (in-person and internet) were professional, eager, and helpful. They had good COVID safety protocols in place. B I got a good deal. The sales people (in-person and internet) were professional, eager, and helpful. They had good COVID safety protocols in place. Biggest drawback was the whole process took a long time to complete, there was a lot of waiting around. Had to wait 45 minutes for them to bring us the car to test drive since it was in another lot. There was a lot of waiting before and in Finance even though I was upfront about having to leave to get a child from daycare by a certain time. Also, I'm still waiting to get my spare key, since they couldn't locate it at the time of sale. More

My first new car buying experience and it was great. Hugh was a great salesman who met all my needs and more. Hugh and the rest of the staff really made my experience great. was a great salesman who met all my needs and more. Hugh and the rest of the staff really made my experience great. More

Tanner Knapp is beyond amazing! I completely trust him with his opinions and I trust him with my car! He took such amazing care of me! I HIGHLY recommend him for any of your service needs! with his opinions and I trust him with my car! He took such amazing care of me! I HIGHLY recommend him for any of your service needs! More

Awesome job removing door dings from my crosstrek. Please stop robo calling after I have service completed. Thanks Extra words. I don’t need a computer to call to say thanks stop robo calling after I have service completed. Thanks Extra words. I don’t need a computer to call to say thanks More

Everyone is very helpful. I know nothing about cars so they always explain what had to be done and why. The only thing I would suggest is during this time of Covid 19 there should be some outdoor seatin they always explain what had to be done and why. The only thing I would suggest is during this time of Covid 19 there should be some outdoor seating. The waiting room can be a little crowded. More