Autonation Subaru Carlsbad

Zach Lenfesty is an amazing Service Technician! Plus, the Bob Baker Subaru team and dealership is amazing overall! From the beginning of my call and questions for my car, I was able to schedule my service Bob Baker Subaru team and dealership is amazing overall! From the beginning of my call and questions for my car, I was able to schedule my service quickly. Once I was able to have my car taken in, and after the diagnostic process, I was able to discuss with Zach the electronic/computer issues with the BSD/RCTA (Blind Spot Detection/Rear Cross Traffic Alert system). He informed me of what to expect, what would happen with my car and how long it would take. He made it very easy to understand what was going on with my car and what needed to be repaired/replaced. With Zach's help, I was also able to have a loaner vehicle available for the duration of this service repair, which went by quickly! This eased my worries for the time I would be without my car. In addition, I was covered under the Gold Plus Warranty, which is well worth it. The deductible saved me from some high out-of-pocket expenses. I highly recommend purchasing the Gold Plus Warranty with any new Subaru and especially from Bob Baker Subaru! I purchased my Forester in 2017 from Bob Baker Subaru, and since then, this team has treated me with such great care and superb service. Thank you Zach and the Bob Baker Subaru team! YOU ARE ALL THE BEST! More

The dealer was quick to get me in and address the issue I had with my car. Zach was in communication with me multiple times, even before there was an answer. The only thing I didn't care for was the texts I had with my car. Zach was in communication with me multiple times, even before there was an answer. The only thing I didn't care for was the texts I was receiving. They looked like auto delivery but tried to look personal. More

Service was very welcoming and efficient... I hope I can visit this place atleast once again. I did want to get to know my car. Thank you very much visit this place atleast once again. I did want to get to know my car. Thank you very much More

Great service and an excellent attitude to help!!!!!!!!!! This is wrong I said enough this guy was awesome and I will say it over and over This is wrong I said enough this guy was awesome and I will say it over and over More

Always have great service. Never have had a complaint with any of the employees that work there. Will be returning in the future if need be. with any of the employees that work there. Will be returning in the future if need be. More

I enjoyed the professional, courteous service personnel. Julian was genuinely interested in making my routine maintenance experience pleasant; he ensured I was up to date with every step of the process. Julian was genuinely interested in making my routine maintenance experience pleasant; he ensured I was up to date with every step of the process. More

Everyone I dealt with was friendly and professional. They went out of their way to make sure I understood everything about my new car. They invited me to call or come in anytime if I needed anything. Really went out of their way to make sure I understood everything about my new car. They invited me to call or come in anytime if I needed anything. Really appreciated the salesman, Jim, and Luis, "paper work guy", were great. Good experience all around. More

I had my 30,000 mile service done. I was told at 25,000 miles which was the last free service that came with my new vehicle, that it would be around $500. I received an email for $75 off and with that, it miles which was the last free service that came with my new vehicle, that it would be around $500. I received an email for $75 off and with that, it was only $375. I always thought dealers were more expensive. I’ll always bring it there now. Great service department. More

I have had the best customer service experience every time I visitthe service department. JP is the best service adviser, always offering excellent customer satisfaction. time I visitthe service department. JP is the best service adviser, always offering excellent customer satisfaction. More

Excellent customer service!! Thank you Zachary and Jamie for your kindness and happy energy. I appreciate the communication among each other, made my next day visit seamless to come get the service done. for your kindness and happy energy. I appreciate the communication among each other, made my next day visit seamless to come get the service done. More