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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,131 reviews

October 16, 2020

Tanner, Service Dept., is incredible: knowledgeable, timely and uses great customer service skills. Jaime is also extremely customer-focused. She is competent, kind and a huge asset to your company. More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime, Tanner Knapp
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Tanner and Jaime at Bob Baker Subaru, Pam! We appreciate your support and business!

October 16, 2020

I have already messaged a review. However I am glad to do it again. JP gives me exceptional service and always communicates along the way. Ida our Lab loves him. More

by elizabethbulkley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting JP at Bob Baker Subaru, Elizabeth! We appreciate your support!

October 16, 2020

Service on my VW was excellentTrying to buy 2018 Jeep Service on my VW was excellent Trying to buy 2018 Jeep from this dealer and negotiations are not going well. What do we need to do to make the deal h More

by romniewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for contacting us! Feel free to reach out to us, and we'd be happy to work with you! Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

October 16, 2020

Not always happy to take my car in for service because it means being inconvenienced but when the work gets done right by good people it always helps take the edge off. More

by wesfuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback, Wes. We look forward to working with you again at Bob Baker Subaru!

October 15, 2020

I made the service appointment over the phone. Went in on the day for a recall. Got a loaner car in no time. The original estimate was minimum of three days. But got my car back the following day. Fan More

by seralelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that brought my car out wiped down the interior with sanitizer before handing it over to me. A big shout-out to him., JP Phillips
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We're so happy to hear that our service team at Bob Baker Subaru provided you with an excellent appointment!

October 15, 2020

The first visit was good,JP listened to the problem, told me the mechanics would diagnose it and would let me know what they had to say. When the repair was finished JP explained to me what was wrong and how More

by andreaferraripugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your positive feedback with us! We will be sure to let JP know that you're a satisfied customer.

October 15, 2020

JP was extremely professional and worked hard to resolve my issue as expeditiously as possible.. I am very happy with the attention to detail. very satisfied. More

by xgamito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

October 15, 2020

The only reason why I wasn’t 100% satisfied was all the issues with having a car there for me to borrow for the few hours that my car was getting detailed and enterprise Rent-A-Car making me wait another h More

by Allison-Goodrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember!
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Hi Allison, thank you for the feedback about providing a loaner vehicle during repair. We appreciate you taking the time to write the review and for servicing your Outback at Bob Baker Subaru!

October 15, 2020

JP is a great Service Advisor that is always looking out for me and truly has my best interest at heart. I would choose this Subaru dealership over any other just because he works there any day. More

by dmeihuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

October 15, 2020

Excellent service and overall customer service. quick, efficient and friendly staff from drop off to pick up. Highly recommend the sales and service group and will continue to use. More

by peterb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review Bob Baker Subaru!

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