Autonation Subaru Carlsbad

Hugh offered good advice & helped me throughout the car buying experience. I first purchased an Outback & now 4 years later, I came back to purchase my Forester. Thanks Again. See you in 4 years. buying experience. I first purchased an Outback & now 4 years later, I came back to purchase my Forester. Thanks Again. See you in 4 years. More

Very professional. Straight forward. Hassle free. Deal was exactly as described prior to entering the door. Sam and Seth are great. I will recommend to family and friends. was exactly as described prior to entering the door. Sam and Seth are great. I will recommend to family and friends. More

Unfortunately I can’t give you 5 stars. 2 stars for the Unfortunately I can’t give you 5 stars. 2 stars for the good deal and the 0% financing. The service could use improvement. The salesperson Trist Unfortunately I can’t give you 5 stars. 2 stars for the good deal and the 0% financing. The service could use improvement. The salesperson Tristan was a nice person but a rookie with only a week at this job and Did not know the features on the car and could not answer our questions. I know people have to start somewhere but a little bit of a training would have been nice. We had to wait a couple of hours before a finance guy was available to help us. All those could have been overlooked. BUT They forgot to put the security code in the system and the car shut off in the middle of the street to the horrors of my daughter as she was trying to drive it the next day. My wife had to call the dealership and talk to multiple people and the people from “security “ to finally get the car started after a good hour or so, the security department confirmed that the dealership had failed to disable the security system. And when she called to talk to the salesman about it, he put her on the speaker, and she could hear other people in the background laughing. She did not appreciate being mocked. Later Robert the sales manager called and offered a tank of gas and a free car wash. I live over 40 miles away from the dealership. Do you think I would make an 85 mile round trip to get a tank of gas and a car wash? More

I came in for a recall and was very pleased. My advisor was Zachary Lenfesty and he explained the repair, began the appointment on time, and managed to have my car work completed far more quickly than I ha was Zachary Lenfesty and he explained the repair, began the appointment on time, and managed to have my car work completed far more quickly than I had expected. It was a very satisfactory experience. More

Quick service that was well done and thorough. The waiting room was completely cleaned once an hour and I felt safe. Also, my dog was welcome. waiting room was completely cleaned once an hour and I felt safe. Also, my dog was welcome. More

My wife was very impressed with the customer service. She was asked if she was being helped by three different employees. We were also provided with a rental car because the work was going to take seve She was asked if she was being helped by three different employees. We were also provided with a rental car because the work was going to take several days. We used to have an Audi and were spoiled by the customer service. Or previous Subaru dealer (we recently moved to Carlsbad) lacked in customer service, so it's nice to be treated like we are having a high eng luxury car serviced. More

Great service as always!! Thank you to the service team and Billy and Armando for checking in with me each time I come to the dealership and Billy and Armando for checking in with me each time I come to the dealership More

Awesome service while family was on vacation and had an issue. Will Carrasco was extremely informative and I was out in the time frame he gave me. issue. Will Carrasco was extremely informative and I was out in the time frame he gave me. More