Autonation Subaru Carlsbad

Sales team was great. They were more than accommodating to my wants with the new vehicle and didn’t try to pressure me about anything. to my wants with the new vehicle and didn’t try to pressure me about anything. More

We were very happy with our entire car buying experience. No pressure, friendly and knowledgeable sales person and also pleased with the price. Would highly recommend Bob Baker. No pressure, friendly and knowledgeable sales person and also pleased with the price. Would highly recommend Bob Baker. More

Always friendly and informative. Made an online appt and when I got there they said that the hours were wrong on their website but they took my car in anyways. Will be coming back to get my car service here when I got there they said that the hours were wrong on their website but they took my car in anyways. Will be coming back to get my car service here More

Hugh, Luis, and Terry were very helpful, informative and professional during our transaction. Excellent customer service! I will definitely recommend Bob Baker Subaru to my friends professional during our transaction. Excellent customer service! I will definitely recommend Bob Baker Subaru to my friends More

I have always been treated fairly at Bob Baker. I purchased my car there and continue to service the car there. I am happy there! purchased my car there and continue to service the car there. I am happy there! More

Great service, fair pricing, straight-forward, very pleasant. I wish all buying was that way. It helped that we’d done our research, knew our limits, and had prepared the right questions to ask. 5 star pleasant. I wish all buying was that way. It helped that we’d done our research, knew our limits, and had prepared the right questions to ask. 5 stars without reservation and some extra for Jason and his operations and accounting colleagues that helped us. More

The salespeople are nice and try very hard to help you out. They're honest and easy to talk to. The handoff between salespeople, finance, etc is crap though. After the price negotiation, it took a week to out. They're honest and easy to talk to. The handoff between salespeople, finance, etc is crap though. After the price negotiation, it took a week to get the papers together. Complete circus. The second session guy didn't even know if I was buyingoreasing, and had to waste my time with reading the manuals to me bc the finance guy wasn't ready for me until an hour after I was asked to come in exclusively to talk to the finance guy. Everyone individually did their job well, the organization between people and explaining to the customer what was necessary and when was dirt lacking though. More

Always exceptional service and great customer service, thorough communication provides about any additional service that may be needed. i never feel pressured into purchasing service that my vehicle doesn thorough communication provides about any additional service that may be needed. i never feel pressured into purchasing service that my vehicle doesn’t need. More

Julian was great and very helpful. My complaint isn’t with Bob Baker. It’s why when Subaru has a known issue with key removal and has issued a service bulletin, they don’t issue a recall. $558 is a lot t with Bob Baker. It’s why when Subaru has a known issue with key removal and has issued a service bulletin, they don’t issue a recall. $558 is a lot to pay for what is obviously a manufacturer defect. Not a happy Subaru owner. More

Thank You Erik Lopez! To whom it may concern. I brought in my Outback for an oil change & tire rotation on Thursday and Erik Lopez handled my account. I had a Crosstrek a To whom it may concern. I brought in my Outback for an oil change & tire rotation on Thursday and Erik Lopez handled my account. I had a Crosstrek a few years back and had issues with the service department at this location and decided it best to take my business to another Subaru dealership (where I also leased my Outback). I live and own a business in the Carlsbad area so I tried this location again after 2 years. I must say Erik was outstanding and so was the service team! I went in around 7:30 AM and was out the door before 9 AM with no problems. I am glad to return my business to a local dealership and will most likely do my next car shopping with them. More