Autonation Subaru Carlsbad

Our overall experience was awesome! Kelly was knowledgeable and fast at getting the paperwork completed. Our family will continue to buy from Bob Baker VW. knowledgeable and fast at getting the paperwork completed. Our family will continue to buy from Bob Baker VW. More

This car dealership is the best, have excellent customer service, especially the sales manager who helped us was very accomodating and pleasant. She provides me the best car buying experience. I am so happy service, especially the sales manager who helped us was very accomodating and pleasant. She provides me the best car buying experience. I am so happy and content that I purchased my dream car with Bob Baker Volkswagen More

Love/hate experience with our 2012 Subaru Outback 3.6 R So we just go had the 90,000 mile service done on our Outback. Brought in about 2,000 miles early because of a belt tensioner pulley failure which sou So we just go had the 90,000 mile service done on our Outback. Brought in about 2,000 miles early because of a belt tensioner pulley failure which sounded like a cat fight from under the hood. So what would have been about a $600 service ended up over $1,000. Compared to other vehicles I have owned (excluding Porsche) Subaru service is expensive. In a comment about the cost made by the dealer to an earlier rendition of this request for review he noted our high mileage on the car apparently indicating it was going to get more expensive as the mileage increases. We make every effort to have our car serviced when it is required. All service has been done at this dealership. We never experienced such a situation with our 2 Ford Explorers ( including 1 used off-road many times), 1 Toyota Corolla, 1 Toyota Previa and 1 Honda Civic all of which had over 100,000 and up to 150,000 + miles of use with no issues. None! So sorry Subaru dealer, I don’t buy that unless you are stating Subaru is inferior to the others. A major complaint I have about Subaru (not so much dealer related) is the lack of or difficulty of DIY capabilities such as replacing light bulbs. I should not need to have an expensive Subaru technician change out a light bulb. In particular I speak of the poorly designed, horrible access requirement to change a low beam headlight bulb ( both should be replaced when one fails). Let the designer change those in his/her driveway and see how it is. Our 2012 Outback in Silver color also has degrading clear coat finish on the tailgate, despite being garaged or covered with a Subaru purchased car cover. Only the tail gate, no were else. Again a Subaru problem, not a dealer problem. The navigation system will win no accolades with me having mislead us in the past. And no navigation disc upgrade notifications at all since we purchased the vehicle new. Another Manufacturer issue no doubt. The other major complaint I have is the lack of a local Subaru dealership in inland North San Diego County. Living in South Escondido our closest dealerships are, Carlsbad, Kearny Mesa, El Cajon, National City and Temecula. Sorry but none of those are convenient. I even had an independent service center make the same comment about a lack of a local dealership when the car was recently smog he’d for tag renewal. Go figure. A competitor said that. My wife really loves the car for the way it drives. We both love the safety aspect especially in wet weather. I Iike the 3.6 liter flat six which gets really good mileage on long trips and has good power when needed. Regrettably I understand the 3.6 has been discontinued. So we are going to have to rethink our continuing a relationship in the future with Subaru especially as relates to convenience. More

It was a great choice going to Bob Baker Subaru for our new car! Everyone there was polite and professional. Highly recommend! Even during the COVID pandemic they had all safety precautions in place while new car! Everyone there was polite and professional. Highly recommend! Even during the COVID pandemic they had all safety precautions in place while still remaining professional. Joshua Perry was our sales professional and he was really down to earth and knowledgeable. He answered every question we had with honesty and no hesitation. We will definitely be back for our next car as well! More

Brought my car in for routine service that also included recall update on the car. They handled tire rotation, oil change but unfortunately due to the Covid 19, no car wash. Great service advisor Tanner.. recall update on the car. They handled tire rotation, oil change but unfortunately due to the Covid 19, no car wash. Great service advisor Tanner.. More

Good sales experience, absolutely great service department with knowledgeable and pleasant technicians. I would recommend buying a car here. To name a specific name, Tanner Knapp in service departm department with knowledgeable and pleasant technicians. I would recommend buying a car here. To name a specific name, Tanner Knapp in service department really knows everything about the vehicles he's working on. Downside: every time you do anything with them, you'll get swamped with surveys. After a service, for example, you get an email asking to fill a "how did we do" survey. A few hours later, you'll get texts. Then more emails, then robocalls. It's a bit funny that their efforts to confirm their customers have had a good experience are actually the main thing detracting from the experience. More

Will Carrasco has been my go-to person for a couple of years. I went in for an oil change and a 30,000 mile service. He has always been professional, thorough, kind, and efficient. I completely trust h years. I went in for an oil change and a 30,000 mile service. He has always been professional, thorough, kind, and efficient. I completely trust him. More

Great customer service, I was cared for with the.Carona virus in mind. Much appreciation. Thank you I appreciated the attendance and quick service. Linda DuBois virus in mind. Much appreciation. Thank you I appreciated the attendance and quick service. Linda DuBois More

Service great and reliable as always which is why I keep coming back! Fast, courteous and friendly. Trust the services done on my vehicle and their recommendations. coming back! Fast, courteous and friendly. Trust the services done on my vehicle and their recommendations. More

Harman Kardon radio replacement. This was the third time my 2018 Outback's Harman Kardon radio head unit had to be replaced (Not Bob Baker's fault, Subaru needs to dump Harman Kardon! This was the third time my 2018 Outback's Harman Kardon radio head unit had to be replaced (Not Bob Baker's fault, Subaru needs to dump Harman Kardon!) The service was outstanding! JP always takes great care of us! More