Autonation Subaru Carlsbad

service adviser were overwhelm with amount of car coming for service. I mentioned that I will wait for my car. 1.5 to two hours were announce as a time table. for the recall work. adviser call my home to an for service. I mentioned that I will wait for my car. 1.5 to two hours were announce as a time table. for the recall work. adviser call my home to announce my car was ready?.i even check with other adviser around 11:30 .obviously like of communication.statement on my invoice is not correct. my car was not dirty .the excess of traffic stop the adviser to perform proper walk around..you should held responsible if procedure were not followed. improvement in the customer lounge is needed. not enough seat on busy day. .Frank Subaru does have a great area for his customer,same goes with my previous dealership Audi Carlsbad wonderful and comfortable wait area. hope my observation will be constructive. best regards More

I had a great experience at this dealership and found everyone I came in contact with to be helpful and pleasant to deal with. Joshua in particular was very attentive. everyone I came in contact with to be helpful and pleasant to deal with. Joshua in particular was very attentive. More

Service was great although the prices were higher than expected for brake pad replacement. Erik took care of all my needs and even dropped me off at work when the normal driver was unavailable. expected for brake pad replacement. Erik took care of all my needs and even dropped me off at work when the normal driver was unavailable. More

My entire experience of purchasing a vehicle at Bob Baker was wonderful. Hugh was amazing and super helpful. I’m so glad to have made my purchase and for future service from there. Thank you so much! was wonderful. Hugh was amazing and super helpful. I’m so glad to have made my purchase and for future service from there. Thank you so much! More

Professional, prompt and courteous. Will always provides good customer service and is accurate with the estimated cost. Thank you for making The process go smoothly. good customer service and is accurate with the estimated cost. Thank you for making The process go smoothly. More

Bob Baker Subaru is one of the best car dealership experiences we have ever had. Thanks to JP in the service and maintenance department for always making sure our vehicle is well taken care of when we experiences we have ever had. Thanks to JP in the service and maintenance department for always making sure our vehicle is well taken care of when we bring it in for maintenance. More

Great service by William, he was very nice and was able to simply explain to me the couple recall parts I need to replace. Will recommend VW drivers to service their vehicle at Bob Baker VW Subaru to simply explain to me the couple recall parts I need to replace. Will recommend VW drivers to service their vehicle at Bob Baker VW Subaru More

The staff were very friendly, helpful and professional. Great place to bring my car. Norm went out of his way to take care of us! Great place to bring my car. Norm went out of his way to take care of us! More

The appointment was easy to schedule. The service representative was friendly, polite and efficient. The work was completed in the time promised . I will feel confident bring my car back for service representative was friendly, polite and efficient. The work was completed in the time promised . I will feel confident bring my car back for service in the future. A good experience all around. Thanks More

Uncle Jim has impeccable customer service skills and will go above and beyond to make your experience amazing! 10/10! Would buy from him again! go above and beyond to make your experience amazing! 10/10! Would buy from him again! More