Autonation Subaru Carlsbad

This was a Subaru triggered safety recall. It was performed as promised. Personnel was both polite and effective. I did purchase the vehicle through this dealership and have not encountered any probl performed as promised. Personnel was both polite and effective. I did purchase the vehicle through this dealership and have not encountered any problems with the dealership or the car. More

Both the sales person, christy and the finance person, Jaimie were outstanding professionals. The entire selection , test drive and purchase was easy and fair. I’m very satisfied. Jaimie were outstanding professionals. The entire selection , test drive and purchase was easy and fair. I’m very satisfied. More

I showed up to my appointment at 12:00. I was not greeted or assisted by anyone for a few minutes. I finally found an employee who when asked for assistance, responded with “I’m actually headed to lunch.” I or assisted by anyone for a few minutes. I finally found an employee who when asked for assistance, responded with “I’m actually headed to lunch.” I then had to ask if anyone else could help me. He told me to wait by my car... All employees seemed busy, but I did not feel like I was initially helped appropriately. Eventually Tanner came out to assist me and was very professional and helpful. He kept me updated with the status of my vehicle. More

Great dealership to do business with family owned and operated great car buying experience friendly staff very satisfied with my purchase will recommend this dealership to family and friends thank you operated great car buying experience friendly staff very satisfied with my purchase will recommend this dealership to family and friends thank you More

Car was there due to accident. Julio was great. He waited for me to get here and went over all that was taken care of. for me to get here and went over all that was taken care of. More

The Bob Baker Dealership is superb. Friendly, honest and professional. No surprises. Eric Lopez was great to work with--he explained every process thoroughly and followed up on every detail. professional. No surprises. Eric Lopez was great to work with--he explained every process thoroughly and followed up on every detail. More

Always professional staff. Even though i did not have an appointment, I was able to get great service and car was ready at the time estimated appointment, I was able to get great service and car was ready at the time estimated More

Great Service done as promised by the advisor. The car was ready on time. Overall satisfied with the staff and the facility. Will come back again was ready on time. Overall satisfied with the staff and the facility. Will come back again More

service adviser were overwhelm with amount of car coming for service. I mentioned that I will wait for my car. 1.5 to two hours were announce as a time table. for the recall work. adviser call my home to an for service. I mentioned that I will wait for my car. 1.5 to two hours were announce as a time table. for the recall work. adviser call my home to announce my car was ready?.i even check with other adviser around 11:30 .obviously like of communication.statement on my invoice is not correct. my car was not dirty .the excess of traffic stop the adviser to perform proper walk around..you should held responsible if procedure were not followed. improvement in the customer lounge is needed. not enough seat on busy day. .Frank Subaru does have a great area for his customer,same goes with my previous dealership Audi Carlsbad wonderful and comfortable wait area. hope my observation will be constructive. best regards More

I had a great experience at this dealership and found everyone I came in contact with to be helpful and pleasant to deal with. Joshua in particular was very attentive. everyone I came in contact with to be helpful and pleasant to deal with. Joshua in particular was very attentive. More