Autonation Subaru Carlsbad

Smoothest car experience ever! Hugh is AMAZING! I still can’t believe what Hugh has done for me, I’m still speechless. We talked via email to discuss any concerns of mine before I m Hugh is AMAZING! I still can’t believe what Hugh has done for me, I’m still speechless. We talked via email to discuss any concerns of mine before I made the drive from Anaheim to Carlsbad and we both didn’t want to waste anyone’s time. Hugh is a true professional, he listened to my needs and concerns and helped me get into my dream car! No pressure , no gimmicks and no BS involved. I would recommend this dealer to everyone. I’ll be coming back for my fiancé’s forester next! Thanks again Hugh and Brandie! More

Service with a smile I Always have a positive experience when at BBS, greeted with a smile and a good ear to listen to what I am needing. Julian is a positive service rep I Always have a positive experience when at BBS, greeted with a smile and a good ear to listen to what I am needing. Julian is a positive service rep, and explains things very well, very patient when questions are asked. More

Very helpful. Josh spent a lot of time with us test driving to determine best fit for us. Professional, courteous, and considerate. Answered all of our questions Josh spent a lot of time with us test driving to determine best fit for us. Professional, courteous, and considerate. Answered all of our questions with no hesitation. More

Knowledgeable and Friendly Jason showed me around the vehicle and Billy helped with the paperwork. Both outstanding salesmen. Both answered all my questions. I'd recommend them Jason showed me around the vehicle and Billy helped with the paperwork. Both outstanding salesmen. Both answered all my questions. I'd recommend them to my friends. More

New used auto Customer service has been good. With one exception when I was given a rental Volkswagen with no instructions on how to open the gas tank. Customer service has been good. With one exception when I was given a rental Volkswagen with no instructions on how to open the gas tank. More

The worst experience ever Bob Baker Volkswagen is the most dishonest dealership I have ever worked with in my life. They gouged us with the price and the interest rate. The sal Bob Baker Volkswagen is the most dishonest dealership I have ever worked with in my life. They gouged us with the price and the interest rate. The salesman promised $21,500 in total ,but he changed his mind to the total price of $26,000+. My credit score is 775 which is great, but wanted me to get 7.5% interest rate that is ridiculously high. Also, even though I gave $5,000 down they gouged us in every possible way. Bob Baker Volkswagen is almost criminally dishonest and I will tell all of my family, friends and Nextdoor neighborhoods never to go to Bob Baker Volkswagen Subaru because they do not care at all about their customers. More

Great work even better service I was very satisfied with the quality of work done on my car. It’s hard to find a good body shop but Clem and the rest of the guys did an amazing job. I was very satisfied with the quality of work done on my car. It’s hard to find a good body shop but Clem and the rest of the guys did an amazing job. No orange peel or runs in the whole side of my car. I will definitely be back anytime I need paintwork. I highly recommend this shop! More

oil change Always helpful with kindness amazing, thank you 🐾 every time I come in, service amazing I bring my dog and he gets greeted with kindness and biscuits Always helpful with kindness amazing, thank you 🐾 every time I come in, service amazing I bring my dog and he gets greeted with kindness and biscuits I wish I could think of all the names but in a whole every persons path I cross is very kind🐾🐾🐾🐾 Thank you More

No appointment My right tail light was out. I had no appointment, but Erik took care of me right away. I was there a little over 1 hr. They even washed my car and on My right tail light was out. I had no appointment, but Erik took care of me right away. I was there a little over 1 hr. They even washed my car and only charged for the bulb. My only complaint is that the chairs with the little tables in the waiting room are not comfortable for short ladies like me--but there are other chairs. Thanks Erik! More

Review I arrived late in the day and probably wouldn’t have bought it because of my policy of never buying the first car I drive. Jim made all the differenc I arrived late in the day and probably wouldn’t have bought it because of my policy of never buying the first car I drive. Jim made all the difference. He was thorough and to the point. He seemed to instinctively know how much information I could absorb at a time. I enjoyed Jim’s sense of humor and kindness. I am older than most of your customers (I think) and it was refreshing to deal with someone my age. I don’t drive a lot but I am already learning the car. It is fabulous. More