Autonation Subaru Carlsbad

Car accident Had my car dropped off here late in the night after an accident. Zach got back to me right away the next morning and informed me of my situation very Had my car dropped off here late in the night after an accident. Zach got back to me right away the next morning and informed me of my situation very fast. I appreciate his friendliness and consideration to my situation. Car is still there, but I am confident in the service Bob Baker and their staff will provide. More

Service Rep was deceiving The service rep that helped me gave me the run around on price for all the service I was getting. He tried to upcharge me until I told him I had alrea The service rep that helped me gave me the run around on price for all the service I was getting. He tried to upcharge me until I told him I had already received quotes. Then he backtracked. After all the work was completed, I went to pay for the work and he didn’t apply the discounts he said he would. I didn’t feel like I could trust him which made me question the work that was completed. I would not recommend working with this specific service rep. I didn’t like that I had to keep confirming the price and making sure everything was in order. I felt like he was trying to take advantage of me. All in all, I would still go to this service center, just work with a different rep. More

Service Check Everyone was very helpful and friendly. They always go out of their way to assist us. They answered all of my questions in a timely manner. Everyone was very helpful and friendly. They always go out of their way to assist us. They answered all of my questions in a timely manner. More

Recall Great work and great communication Professional and nice customer service I was very happy with JP. He was kind and caring and got back to me very Great work and great communication Professional and nice customer service I was very happy with JP. He was kind and caring and got back to me very quickly when I had questions More

Staff facilitated the process in a timely manner. Carlos was very helpful in the process. He was receptive to my individual needs and facilitated the process! He definitely went above and beyond to en Carlos was very helpful in the process. He was receptive to my individual needs and facilitated the process! He definitely went above and beyond to ensure that I was taken care of. More

Bobby is the man! Our rear-view mirror fell off and even though our car was barely out of warranty, Bobby hooked us up and got it covered for us! Thanks so much! Our rear-view mirror fell off and even though our car was barely out of warranty, Bobby hooked us up and got it covered for us! Thanks so much! More

Always a great experience Team was pleasant and helpful and even completed the work faster than expected. I would highly recommend them for anyone. Thanks for the great service Team was pleasant and helpful and even completed the work faster than expected. I would highly recommend them for anyone. Thanks for the great service! More

Got her done Had paid for my hazard warranty when I got the car new last year and when I pulled in I wasn’t sure I was going to get a runaround but my service advi Had paid for my hazard warranty when I got the car new last year and when I pulled in I wasn’t sure I was going to get a runaround but my service advisor came thru she is a real champ:) Thank you Edmond More

Great team Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. Employees are great very helpful and always on top of their game. Strong communication of all issues that arise and explain in detail all issues. More

Work was completed within time given. Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments Worksheet provided current status of vehicle. Requested maintenance schedule wasn't provided until follow-up call. Further question about attachments still unanswered. Hopefully, will get it answered later. More