Autonation Subaru Carlsbad

Outstanding customer service from everyone at Bob Baker Suba I’ve bought lots of cars over the years and rarely do I find a dealership with a knowledgeable sales staff The buying experience was stress free. I I’ve bought lots of cars over the years and rarely do I find a dealership with a knowledgeable sales staff The buying experience was stress free. I highly recommend this dealership More

Great deal, great people, and great customer experience! Negotiated the deal with their Internet specialist, Jill Richardson who gave me a great deal on my 3.6 Outback Limited. I came in the next day becaus Negotiated the deal with their Internet specialist, Jill Richardson who gave me a great deal on my 3.6 Outback Limited. I came in the next day because while we live near Palm Springs, the local dealer seems to know they have a captured customer base and sell for extreme profit. Jill was terrific and after a short conversation, she sent me an email with a firm offer which I accepted on the spot. It was much less than I had planned to pay (and much less than what I offered the Palm Springs dealer - who turned me down flat). We drove up to Carlsbad the next day and consummated the deal with the very active support of Bob Matson, who became our Bob Baker representative who stayed with us through delivery of the car, and the person who follows up with me regularly regarding our experience with the car, and if we have any questions or issues. Bob is another terrific Bob Baker customer representative who not only knows the cars inside and out, but also understands how the dealership business operates and he led us through that process professionally and competently. I recommend Bob to anyone who wants to purchase a car from Bob Baker VW & Subaru - Carlsbad as I do Jill Richardson, if you intend to pursue your purchase using the Internet, or if you are using a 'buying service' such as the one offered by CostCo. In summary, while Bob Baker is clearly a volume dealer, meaning they sell a lot of cars and price them right, versus a dealer that only sells a few and prices them accordingly (with a lot of profit built into the price), Baker also is laser focused on Customer Service. Everyone I worked with at Bob Baker were professional, competent, friendly and always concerned about how I felt and how we were doing as we completed the purchase process. So, go no further than Bob Baker Subaru of Carlsbad, and ask for Bob Matson or Jill Richardson.to get the best deal on a new or used Subaru! More

Our experience at Bob Baker Subaru Our experience buying our Subaru Forester was hassle free and not stressful at all. Our salesman Sid was extremely helpful as well as Rich the finance Our experience buying our Subaru Forester was hassle free and not stressful at all. Our salesman Sid was extremely helpful as well as Rich the finance guy. If you are looking to buy a Subaru I highly recommend going to Bob Baker Subaru you won’t be sorry you did. More

Great! I'm so happy I went to Bob Baker! Jason Fields was my sales person and he was very professional, patient and informative. Jason and Bob Baker Subaru came highly recommended by a friend Jason Fields was my sales person and he was very professional, patient and informative. Jason and Bob Baker Subaru came highly recommended by a friend and that made a big impact on me. I was super pleased with the entire experience. I felt confident I was receiving the best price when I purchased my new Subaru CrossTrek. I'll be taken care of at Bob Baker Subaru and am referring friends to Jason Fields. More

Buyer beware 8 reviews 1.0 star rating 11/14/2017 You should be able to give zero stars. 1 is too kind. Watch out for this dealership and its team!!! Be very 8 reviews 1.0 star rating 11/14/2017 You should be able to give zero stars. 1 is too kind. Watch out for this dealership and its team!!! Be very wary. Verify everything. Pay attention to the details. They will say anything to close a deal. Lies, lies, lies. Where do I begin? First, we were told they would take our trade-in (but was then refused), we then agreed on a price, via text, for the new car (upon arrival, they couldn't honor that deal). It continued with: "your vehicle has blind spot monitoring" (it doesn't) "your vehicle has a garage door opener" (it doesn't) These are all things I should have verified, but really no big deal. My fault. It's tough with two little kids running around. I, stupidly, was taking our salesman's word for it. However, these are not the things that are causing me to write this review. I understand attention to detail and compromises in auto negotiations. None of these lies/oversights (you choose) were deal breakers. Our salesman may not have known. Although, they should have been big red flags to pay attention to. Shame on me. Let me break down the actual lease. Don't believe their initial money factor rates. They said "we are giving you our [best] tier one rates". It was actually 4X more expensive. After an hour, and a couple near walk-outs, they finally decreased it to VW's actual rate. It equated to nearly $50 per month in savings for us. Go to www.leasehackr.com before trusting & negotiating. You'll thank me. My normal protocol, which I should have done here, but didn't, is to call other dealerships right in front of the sales and finance people. Do it. It works. I left $1000 on the table. Now the reason for this review - the unforgivable. I hope to help the next customer, or, hopefully, cause Bob Baker to change their policies. Here is what happened next. Hugh, our salesman, said Bob Baker would be pulling a soft credit check, but off course VW would pull a hard check. Sure. Yes. That makes sense. However, I now have 2 (two) hard credit pulls on my account. One from VW and one from Bob Baker. It has negatively effected my credit score. And everyone is telling me to pound sand. When I called Hugh, he said "yeah, that can't be right. We only pull soft credit checks". I asked him to speak with finance. Hugh then texted me "Sorry, I was wrong. We do pull hard credit checks.. and we can't remove the hard credit check." I'm fuming. He then says, "reach out to the credit agencies to have it removed... and by the way, as a side gig, I perform credit repair services". Take a moment to soak that in. Me: "You're offering me credit repair services, Hugh?" Hugh: "You seem upset" Me: "I'm pissed. You lied to us, and now my credit is screwed up" Hugh: "I try not to assume" I call and leave a message for Scott, apparently head finance. He calls me back and says. "No one has ever asked if it is hard or soft". Really? Am I the only one paying attention to my credit? He also says that the only way they will remove the credit check, regardless of the fact that Hugh told us it was soft, is if it was an error or fraud. Now I pose a question for everyone reading. Is this situation not both of those? Either in error, or by deceit, we were told it would be a soft credit pull. I would have never agreed to continue, if I knew there would be two pulls. In fact, I told Hugh, from the very beginning, you are not allowed to pull my credit, hard or soft, until we agree on a price (as you might remember, the agreed upon price changed the moment we walked in the door). I'm filing a formal complaint with the state attorney, the bbb, and VW corporate. Who, by the way, has already stated, and as I feel, "there is no reason for them to have pulled your credit report. In fact, it's rare for a dealership to pull a soft credit check, unheard of for them to pull hard credit check." -(Jamie W., VW Corporate IL.) More

Not very friendly or accommodating I own a 2916 Crosstrek and love it. I’ve done a lot or upgrades and modifications to it and have been responsible for quite a few others purchasing Su I own a 2916 Crosstrek and love it. I’ve done a lot or upgrades and modifications to it and have been responsible for quite a few others purchasing Subaru’s. I called this dealer and spoke to a salesman about test driving a 2018 Crosstrek. He said sure and to ask for him when I got there. When I arrived I asked for him and when he approached me he asked what my intensions were TODAY, to buy or just to test drive. I told him I wanted to test drive I didn’t plan on purchasing this same day. So, he pawed me off to another guy who want all too friendly. I got to drive the car but in truth if I were to purchase the 2018 (which I might) it will not be from this dealer. How customers are treated is an indication of the management from the top down. I’d have to say the management at Bob Baker is pretty much lacking in customer etiquette. Go somewhere else. More

Excellent customer service Eddie Demeuse showed us the 2016 Subaru we ended up purchasing...His love for the brand and expertise about the vehicle really educated us. He has ow Eddie Demeuse showed us the 2016 Subaru we ended up purchasing...His love for the brand and expertise about the vehicle really educated us. He has owned 7 Subarus! We felt the love from start to finish and are very happy we bought the car! More