Autonation Subaru Carlsbad

Misleading, careless poor customer service Unbelivable. I was trying to get a forester. I had made two trips on Wednesday brought documents requested. Waited for a call by the sales agent. Neve Unbelivable. I was trying to get a forester. I had made two trips on Wednesday brought documents requested. Waited for a call by the sales agent. Never happened. I finally reached him was told to email more documents. Did it. Finally get a call to go get my car. Show up and the sales guy tries to give me a different color vehicle, because he sold the one we had been trying to get. Never told me. Just wanted me to get whatever he wanted. Felt like slap on the face. Poor customer service by sales agent and sales manager. I called to complaint about the service and he became argumentative, rude and then lied to me about the situation. Took no responsibility. I will nerve come here or referrer anyone else. They dont care about their customers. If I could I would put no starts. Horrible experience and service. More

Express service oil change Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service mana Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service manager being extremely rude to a woman. Trouble with the oil price up-charging on warranty. Double from the previous service. Won't be back. More

Almost a home run...almost I recently purchased a new Forester from Bob Baker Subaru. Everything seemed to be going great until it came time for them to deliver the vehicle ON t I recently purchased a new Forester from Bob Baker Subaru. Everything seemed to be going great until it came time for them to deliver the vehicle ON the promised date. They had the vehicle in stock, but they didn't have the staff to prepare the car to be released since it was just delivered from the factory and it was Memorial Day. When I asked what they would do to compensate me for the extra day that I would have to wait for the car and arrange other transportation, their original answer was "nothing". When I asked to speak to a manager, the guy who solid it to me Yong Shin (AKA Yoshi) said "They [the managers] are busy making other sales right now, and the deal didn't have enough meat on the bone for them to do anything special for me anyway." I find that a little hard to believe considering the car cost $33,000. After finally, speaking to a manager, BB Subaru apologized for their error in the projected delivery date and even delivered a loaner car to make up for the day that I would have to go without a vehicle- and it didn't completely suck. They set me up with a Hybrid Prius, which won't be bringing in the ladies, but at least I have enough gas to drive to New York and back. All in all, the service was friendly and patient while we purchased the car. My only complaint at this point was being initially dismissed by the management when I tried to resolve the conflict. More

Service on Subaru AC After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for his help and so above and beyond!! What a successful young person... More

Good Business! Christy, my salesperson and Seth, financial guy were both So Perfect in my encounter in buying a new Subaru Outback! They are professional, knowledge Christy, my salesperson and Seth, financial guy were both So Perfect in my encounter in buying a new Subaru Outback! They are professional, knowledgeable, resourceful, efficient; still, personable, courteous and welcoming. I got exactly what I wanted and am a Happy Subaru owner - Thanks to Bob Baker Subaru Volkswagen, especially Christy and Seth. I went to Bob Baker because of 20+ years of owning Jeeps and their service department is excellent. I'm so glad that I could stay with Bob Baker in a new & different vehicle; hoping for the same excellent service of the past. I highly recommend Bob Baker Carlsbad! Thanks All~ More

Great experience with Subaru First stop with my family was Subaru to help my son shop for his car. We were assisted by Jim Mirreghabie. He was very friendly and professional infor First stop with my family was Subaru to help my son shop for his car. We were assisted by Jim Mirreghabie. He was very friendly and professional informing us about Subaru in general. We decided to purchase and not shop anywhere else because Jim was honest, sincere and cares for our safety and satisfaction. I look forward to buying my next car with Jim as well as recommend my family and friends to him. My son loves his WRX and was very grateful with Jim. More

Best car ever. Jim Mirreghabie is the best car salesman on the planet. He cares for the safety, satisfaction, and well being of others before anything else. He was v Jim Mirreghabie is the best car salesman on the planet. He cares for the safety, satisfaction, and well being of others before anything else. He was very informative as he was friendly. I would definitely recommend my family and friends to him if they ever decide to purchase a vehicle. Bob Baker Subaru is an awesome place to purchase a car. I love my new WRX!! More

A great car experience Jason Field, sales associate and Bob Baker Subaru are awesome. Had a great experience and they found the car I wanted. I would recommend anyone to go Jason Field, sales associate and Bob Baker Subaru are awesome. Had a great experience and they found the car I wanted. I would recommend anyone to go to this dealership. More

Outback We bought our first outback from bob baker Subaru and when it can time to buy another Subaru we went back to bob baker Subaru. Our salesman was Salah We bought our first outback from bob baker Subaru and when it can time to buy another Subaru we went back to bob baker Subaru. Our salesman was Salah and we couldn't decide between a Forrest or outback. With Salah expertise, friendliness, courtesy and listen to what we wanted. We decided on the 2016 outback and we are very happy with our experience at this dealership. Thank you Salah!!! More

Problems with Service Department I had a major communication problem with my service department that was not handled properly at the time of my appointment. The Service Manager called I had a major communication problem with my service department that was not handled properly at the time of my appointment. The Service Manager called me and did everything he could to make it right. I appreciate them taking the time to make me feel like a valued customer. More