Autonation Subaru Carlsbad

Sales Rep Billy T is the Man! I've purchased two vehicles from Bob Baker VW and have recommended several friends to them. Billy T always goes the extra mile for me and is definite I've purchased two vehicles from Bob Baker VW and have recommended several friends to them. Billy T always goes the extra mile for me and is definitely the person to see for a new or used VW. Service on my two TDI's is always done right the first time and they definitely take good care of their service customers. More

Bob Baker VW is a great place to buy a car Buying my first car at Bob Baker was a great experience. In my first visit I arrived almost at closing time, but Billy Toolen was very flexible. I eve Buying my first car at Bob Baker was a great experience. In my first visit I arrived almost at closing time, but Billy Toolen was very flexible. I even was able to have a test drive and start the credit application. When I returned the next day, my car was already certified and totally clean; it almost looked like new. Throughout the process, Billy was very understanding and easy-going. He helped us with all of our concerns and made the buying process very simple. I would certainly recommend this dealer to any one who is thinking on buying a volkswagen. More

Purchase of New Vehicle We purchased a 2015 Subaru outback 2.5i Limited from Bob Baker. This is our second outback purchase from this dealer in 7 years. My salesman Billy Too We purchased a 2015 Subaru outback 2.5i Limited from Bob Baker. This is our second outback purchase from this dealer in 7 years. My salesman Billy Toolan took great care of us and met our needs on price. His 14 years of experience gives him a solid foundation of a professional salesman. The car along with the documents that needed to be signed were prepared for us when we arrived at the dealership. I was in and out in 30 minutes with a new car! The new 2015 outback is a sweet ride for versatilty, comfort and luxury. Drives great and looks great! Feels great to be one of the first 2015 outback owners on the roads of North County. I would recommend Billy to friends or family looking to purchase a Subaru or VW. More

Above and beyond my expectations!!!! I am now a proud owner of a Subaru Outback. I was so intimidated by dealerships, but Mr. Eddie Demuse at Bob Baker Subaru in Carlsbad, California has I am now a proud owner of a Subaru Outback. I was so intimidated by dealerships, but Mr. Eddie Demuse at Bob Baker Subaru in Carlsbad, California has renewed my faith in loyalty and excellent customer service. I am so amazed at how painless and simple my car buying experience was. I was so excited that I had to share it with my family and friends. My Mother came down the same day and purchased a Subaru Impreza, and my friend bought a Subaru Forester later that same week. Thank you, to Mr. Eddie Demuse and the wonderful staff at Bob Baker Subaru in Carlsbad, California. You are the only dealership I will ever go to again. I am a Subaru owner for life!! More

excellence in service I brought my vehicle in for scheduled maintenance and to check a few concerns. Loaner car was waiting for me when I got there. I was in and out both I brought my vehicle in for scheduled maintenance and to check a few concerns. Loaner car was waiting for me when I got there. I was in and out both on drop off and pick up. My car was finished by the time they said it would be. Very friendly staff. Overall great experience. More

Best service for the best price! I have to say I went to 3 dealerships before I walked into Bob Baker Subaru in Carlsbad and when I met Aaron I new this was the dealership I would per I have to say I went to 3 dealerships before I walked into Bob Baker Subaru in Carlsbad and when I met Aaron I new this was the dealership I would perches a car. The atmosphere was great and evorie body was extremely polite. I got the car I wanted for a good price and would definitely recommend this dealership. More

Bob Bakers Subaru in Carlsbad Very pleasant experience buying our new subaru crosstrek. Benny our sales person gave us all of his attention and answered all of our questions. He en Very pleasant experience buying our new subaru crosstrek. Benny our sales person gave us all of his attention and answered all of our questions. He encouraged us to call or come back if we had any problems. More

I purchased my new Subaru in 2012 and had a wonderful sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question an sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question and we received a more than adequate explanation, confident he was knowledgeable on the vehicle and it's capabilities. When I went for service later in the year, they were prompt, efficient and very polite in addressing the issues. I recently had another visit to replace a cosmetic problem, which was addressed and resolved quickly and very courteously I have complete confidence in the staff and technicians from Bob Baker Subaru. More

Just what everyone wants in a car dealership... No hassle, attentive, finds the answer to your most obscure question, easy, fast, affordable and again no hassle. This is the second time I have bought hassle, attentive, finds the answer to your most obscure question, easy, fast, affordable and again no hassle. This is the second time I have bought a new car from Bob Baker More

Alicia Floyd was my internet sales person and was able to get me very close to the price I wanted over e-mail. She was very helpful and kind. When I arrived, Greg Brock assisted me in test driving the car get me very close to the price I wanted over e-mail. She was very helpful and kind. When I arrived, Greg Brock assisted me in test driving the car I had chosen and evaluating my trade in. While they wanted a few hundred more than I wanted to pay for the new 2014 Subaru Forester I bought, they also gave me $200 more than Carmax for my trade-in to even it all out. Greg was firm, when needed, but never rude. However, he did include the extended warranty and the dealer installed car alarm in my invoice even though Alicia and I had already agreed on an out the door price that did not include these items. Greg did not make it clear to me that these two items were added. Had I not reviewed each line item very carefully and reviewed the total cost closely, I might have missed it. I believe that these items are very expensive ($3,000 total added) from the dealer and not worth it. I saw that the dealer installed alarms are tiny plastic devices that are contained in a small vending machine. They look like little Lunchables packets. I am no expert but it appears that these simple plastic alarms are very cheap to manufacture and merely plug into the car's existing wiring harness. Probably takes 2 minutes to install and costs only a few dollars. No dealer would spend anywhere close to $700 to install a fancy alarm on every car that comes on their lot. Joseph Clements is the finance guy and he was very nice but his job is to sell you the above mentioned items and more. The buyers in his office before me got the harder sell (not rude but firm) but he was softer to me. He varies his tactics based on the buyer. I was very polite and listened to all of his sales pitches as it is his job to try and sell these products, such as the extended warranty, various car alarms, Lojack and paint protection. I politely declined all of these items and he did not push too hard on them. He was not able to provide me better financing terms than I already obtained through Navy Federal. As such, we signed papers and the deal was done. He did ask me to sign over my trade in to him as the first item of business but I wanted to do that item last. I didn't want to sign over my old car until I was sure that I liked the terms for the new car purchase. He was fine with that. Whole process took 2.5 hours, which is longer than I expected but they were nice and gave me free gourmet coffee. They even stayed way past closing time to close this deal. The dealership is very nice and everyone was really friendly and talkative. If you do your homework and come prepared then your buying experience will be awesome here. More