Autonation Subaru Carlsbad

After a third attempt at service, John Loss was a pleasure to work with. He did a great job at managing expectations in terms of timing, and had answers to all of my questions. pleasure to work with. He did a great job at managing expectations in terms of timing, and had answers to all of my questions. More

Felt comfortable with the service. They even let me wait in the waiting room with my Dog! They even let me wait in the waiting room with my Dog! More

Service department is under renovations, but they still managed to service and wash my car pretty quick. managed to service and wash my car pretty quick. More

Car was promised for nine o’clock, was done by eight thirty. Tech helped reset clock to correct time thirty. Tech helped reset clock to correct time More

MATT CAUFIELD WAS OUTSTANDING. HAD YOU ASKED ONLY ABOUT MATT, I WOULD HAVE RATED HIM A "5". Matt is a true professional - knowledgeable, skilled, informative, interested in meeti HAD YOU ASKED ONLY ABOUT MATT, I WOULD HAVE RATED HIM A "5". Matt is a true professional - knowledgeable, skilled, informative, interested in meeting my needs but also introducing me to new concepts/features. Yes, I bought the Subaru Forester Touring and am pleased with my purchase. it was difficult to work with your Initial Staff, and your Finance Dept. finale. That's why the rating dropped overall. More

Got a stone on the road, leaving again for a long trip at the end of the week and needed a new windshield in a hurry. I was appalled that Subaru charges $1500 for a windshield replacement. That price is tr the end of the week and needed a new windshield in a hurry. I was appalled that Subaru charges $1500 for a windshield replacement. That price is truly offensive and more than $1000 above what the insurance company will pay. Safelite (who probably did the repair for you anyway) quoted that they would do it for the insurance reimbursement + the deductible, which would have cost me only $500. Unfortunately they had no appointments this week so I had little choice but to submit to your larceny. I am still waiting to hear from Erik Lopez to get a properly itemized bill that breaks out the cost of the windshield replacement from the cost of the Eyesight calibration. My insurance company needs separate numbers for those two categories. He won't return my calls. I also really want to know what the $200 charge for "Other" on my bill is for. That sounds like something to take up with the Attorney General car repair fraud division. As does your entire bill for this routine and common job. More

Very professional and Curtisus salesman in Austin! , who assisted us! He was very informative and one reason we came back to buy from your dealership! , who assisted us! He was very informative and one reason we came back to buy from your dealership! More

Sales personnel were very helpful and patient. They did not pressure me to make a purchase and let me test drive a vehicle twice to make sure that I was making the right choice. Sam and Tobias wer They did not pressure me to make a purchase and let me test drive a vehicle twice to make sure that I was making the right choice. Sam and Tobias were both great and Joey in finance was very efficient and stayed late on a Friday night to help me complete the paperwork. I would definitely return to this dealership again in future. More

The staff here is so nice and helpful! It's always fun to work with them. It's always fun to work with them. More