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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,125 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,125 reviews

April 30, 2022

They were efficient and courteous. They solved the problem quickly and on the same day. More

by JTMAMARINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
May 02, 2022 -

Autonation Subaru Carlsbad responded

We're so happy to hear it! Thank you for coming to Bob Baker Subaru!

April 29, 2022

Very professional and reliable. Took care of a few nits with our outback. Would recommend them anytime. More

by surette.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We appreciate you trusting the Bob Baker Subaru team with your Outback and hope we have the opportunity to serve you again in the future!

April 29, 2022

Did a great job in a short amount of time. Very friendly, even washed my car. Thanks More

by SMITHRSMITH1625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 02, 2022 -

Autonation Subaru Carlsbad responded

It was our privilege to serve you! Thanks for visiting Bob Baker Subaru - we hope you'll be visiting us again in the future!

April 28, 2022

My husband and I came in and inquired about a Subaru Outback. Billy Toolen was informative and super easy to talk to. He made our whole experience an enjoyable one. He is a positive asset to Bob Baker S More

by arthur36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
Apr 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you! We're happy Billy and the Bob Baker Subaru team provided such excellent care! We'll see you again next time!

April 26, 2022

Everyone was very helpful. Everyone was nice and easy to get along with. Very good experience. My salesperson Terrence Sterbenz was wonderful. He was very helpful. More

by JMESPAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Sonstein, Jamie Weeks, Forrest Salisbury
Apr 27, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! We're so glad you enjoyed working with Terrence & the rest of the team here at Bob Baker Subaru and we hope we have the privilege of serving you again in the future. Take care!

April 23, 2022

Efficient, kind, and helpful throughout the process! It was my first time buying a car and I felt in good hands. My salesperson took the time to explain everything and was patient. More

by SMMONS5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Terry Heitger, Norman Amabile, Tanner Knapp
Apr 25, 2022 -

Autonation Subaru Carlsbad responded

Congratulations on your first car! We are thrilled that Bob Baker Subaru could be the one to deliver! Please let us know if there's anything else we can do to assist you. Enjoy!

April 22, 2022

My car was towed there 4/2. 4/4 I was told might be ready by 4/7 or 4/8. After many delays, phone calls, and days, I was told my car would be ready 4/15 (Friday). I let them kno More

by biffmtz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Filip Wisniewski
Apr 26, 2022 -

Autonation Subaru Carlsbad responded

We understand your frustration and appreciate you bringing this information to our attention. It is never our intention to upset you and we hope we can have a chance to regain your confidence in us. Please don't hesitate to reach out if you're interested in discussing your experience further. Thank you, Norman Amabile - Service Manager - (760) 804-5037

April 22, 2022

waited a long time for the necessary spare part. not filled to the level of coolant. More

by vbrugerVlad
Price
Recommend Dealer
No
Employees Worked With
Julian Perez, Filip Wisniewski
Apr 23, 2022 -

Autonation Subaru Carlsbad responded

Sorry about that, please come in and let us take care of that for you. Norman

May 02, 2022 -

Autonation Subaru Carlsbad responded

What is your name and phone number so we can look into this and call you back ? Norman

April 22, 2022

Service was fine. The free servicing after purchasing a new vehicle should extend to at least the first major service. It is pretty weak that you get four oil change More

by jeffchristiansen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Apr 25, 2022 -

Autonation Subaru Carlsbad responded

Hi Jeff, I'm sorry to read your feedback regarding your vehicle service and would like the opportunity to discuss this situation with you further. Feel free to reach out at your earliest convenience. Thanks, Norman Amabile - Service Manager - (760) 804-5037

April 22, 2022

Eric was awesome! met me as soon as i drove in, got the rental car and explained everything! Best service ever! More

by CAROL16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Apr 25, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! Eric & the Bob Baker Subaru team look forward to serving you again in the future!

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