Autonation Subaru - Service Center

Once again another good trip to have our subaru worked on. Service advisor Norma was pleasant, helpful (filled in for other advisor not in that day) and answered my questions. While waiting, at least 3 on. Service advisor Norma was pleasant, helpful (filled in for other advisor not in that day) and answered my questions. While waiting, at least 3 others came up to me to make sure that I was being helped. Have gone here since I bought the car new. Thank you subaru autonation! More

The service was excellent—everything was completed quickly and efficiently. Norma was great, and made sure the work was completed on time. quickly and efficiently. Norma was great, and made sure the work was completed on time. More

Dealer is well equipped and comfortable for waiting service customers. Coffee machine is tops on my list. People are friendly. service customers. Coffee machine is tops on my list. People are friendly. More

This place got me in quick, had my screen replaced, Victoria was amazing, professional and made my issue so much easier to deal with. Victoria was amazing, professional and made my issue so much easier to deal with. More

I had an excellent experience at the Subaru service department recently! Aaron was incredibly helpful and made the entire process smooth and stress-free. He was professional, friendly, and took the tim department recently! Aaron was incredibly helpful and made the entire process smooth and stress-free. He was professional, friendly, and took the time to explain everything in detail. I felt confident that I was in great hands. Highly recommend this team for anyone looking for reliable service! More

They always please . Very responsive and pro active to the customer's needs. Very helpful Very responsive and pro active to the customer's needs. Very helpful More

The service adviser was nice and kept me informed on the status of my car while in service. Great service!!! the status of my car while in service. Great service!!! More

This was the first service for my new Subaru Crosstrek. Everyone was pleasant to work with. The car was ready on time as promised. I will continue to come to Carlsbad even though I live in San Diego Everyone was pleasant to work with. The car was ready on time as promised. I will continue to come to Carlsbad even though I live in San Diego More

I had a 9:00 am appointment. after waiting 20 minutes to even check my car in , I notified the technician, Tyler, that I had a non-negotiable meeting at 11:00 am. I could have dr after waiting 20 minutes to even check my car in , I notified the technician, Tyler, that I had a non-negotiable meeting at 11:00 am. I could have dropped my car off then, but he assured me, the 6000 mile service would only take one hour. I waited in the waiting room for over an hour, then went to double check my car was at least almost done. My car had not even been looked at, in 2 hours. I had to leave immediately to make my meeting, and now I need to reschedule service. would it have been so hard to communicate that you were running two hours behind? I have no problem dropping my car off, or waiting for it in person. However, I need a clear timeline. It's an oil change, for god's sake. Tyler could have texted me at any time, or walked into the waiting room and given me a head's up. I could have left my car and made other arrangements. Such, awful, xxxxty, service. If the service was not already prepaid when I bought the car, I would never be back. after my "free" service is over, I will never spend another dime at your shop. More

I had been taking my car here for routine oil changes, and it was always a frustrating experience. Even when they said my car was ready, I’d end up waiting another 30+ minutes for them to bring it around. and it was always a frustrating experience. Even when they said my car was ready, I’d end up waiting another 30+ minutes for them to bring it around. Then came the real issue. Subaru sent me an extended warranty for my brakes due to known problems with some Ascents. My car had this exact issue. The dealership said they’d take care of it, but the parts were on backorder. I followed up five times over the next five months before they finally got the part in. I dropped my car off on a Monday. By Friday, the brake assembly had popped out and scraped my rim. I called and spoke to Joella, the Service Manager, who immediately dismissed the issue, claiming it wasn’t possible because “their system” would’ve caught it. We sent her a photo and explained it sounded like a jackhammer. She later claimed it was the exhaust manifold—which isn’t even near the brakes or tire. It was clear she lacked a basic understanding of car mechanics. I then took my vehicle to Orange Coast Subaru, and they were amazing. They told me to bring it in immediately, gave me a loaner, and handled everything with care and professionalism. I escalated the issue to Subaru of America, and after investigating, they confirmed it was a workmanship issue caused by this dealership. Subaru requested both dealerships work together to resolve it. Meanwhile, Nathan—the General Manager—never returned a single phone call from us or Orange Coast Subaru. Subaru of America couldn't even reach him. After two weeks of silence, we physically went to the dealership—twice—just to get him to talk to us. When we finally met with him, he tried to gaslight my husband by blaming the other dealership and claiming there was “a miscommunication.” Luckily, my husband is knowledgeable about cars and called him out. Only then did Nathan finally admit fault and agreed to pay the other dealership to fix our car. Bottom line: Be very careful with this place. I should’ve trusted my gut and stopped going, but it was the closest dealership. Don’t make the same mistake. More