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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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January 18, 2021

Great service! Checking in was quick, the service was done well and quickly, and the communication was great. The only thing I was disappointed about was that I couldn’t get a car wash but that is unders More

by kandmmom101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 20, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback! It is much appreciated by all of us at Bob Baker Subaru!

January 18, 2021

The gentleman that took care of me was very courteous and professional. He took my concerns seriously and had me out within the hour. Thanks More

by shoottopaper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from all of us at Bob Baker Subaru!

January 18, 2021

Efficient quick service - the only frustration is the car washing was not available due to Covid- which was annoying but understandable. Always nice to walk the beach while walking. More

by Bpneal55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 20, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your honest feedback. We hope to work with you again in the future!

January 18, 2021

Uncomplicated car service. Although there was no courtesy wash service available. I was told that the service would take at least 90 minutes but the car was finished in less time. More

by ererday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your feedback, it is much appreciated by all of us at Bob Baker Subaru!

January 18, 2021

In the past, I've used the first come first serve option for regular maintenance. But with the new policy of booking an appointment, I appreciated not having to wait so long to get my car back. More

by brianamiyoko
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 20, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback on our new policy! We greatly appreciate it!

January 18, 2021

Great service advisor, trip there was fast as possible and like the walk to mall location. Wait to check in mere minutes. Other personnel helpful and friendly. More

by tephil.islands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

We love seeing 5-star reviews. Thanks for your feedback!

January 16, 2021

Within the first month of moving here from Michigan I visited the Bob Baker Subaru location for an oil change. Eric was extremely helpful and shared informed and relevant information about my next appoin More

by heidietrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Bryan, Zach Lenfesty
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

Welcome to the Bob Baker Subaru family! We're so happy to hear this positive feedback on our team, it means so much to all of us. We'll see you next time!

January 16, 2021

I took my new Forester in for the 6k mile service and they exceeded my expectations here! The service department was very helpful and friendly! They even went above and beyond teaching me what psi my tir More

by Veronica N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

Thanks, Veronica! We always aim to go above and beyond for our customers and we're happy to hear your experience was no different! We look forward to your continued business with us at Bob Baker Subaru.

January 16, 2021

Every time - every time - we get service it is great and at a great price! Thank you 😊 This time it was an investigation and we were completely satisfied with the conclusion that was reached. More

by dburns7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Bobby Reynolds
Jan 19, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this awesome review! We're grateful to have customers like you at Bob Baker Subaru. We look forward to your continued business with us.

January 15, 2021

The people at service were able to help me out thanks to Zach from the service department he was able to help me out and go above and beyond we had a setback in being able to get my car repaired because I More

by manny63452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 15, 2021 -

Autonation Subaru Carlsbad responded

We're so glad Zach could help, and go above and beyond for you! Thanks for trusting the Bob Baker Subaru service team. We hope to see you again!

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