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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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December 11, 2020

I had wonderful service as always! The service was done in a timely manner. Every person you come in contact with is helpful and very friendly. More

by dkcook55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Volkswagen Subaru customer! We appreciate the kind comments about our team and look forward to your next visit!

December 11, 2020

The staff was very friendly so no issues there. However I came in for a Scheduled Oil Change and it took 2 hours which is pretty unacceptable (especially for one I had an appointment to) That being said m More

by ludeawakening
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will be addressing your feedback with the team so that we can improve the service we provide moving forward. If there's any additional feedback you'd like to share, please feel free to reach out directly. Thanks, Norman Amabile - Service Manager - 760-804-5037

December 10, 2020

Your staff is fantastic. They really go above and beyond and have have recommended Carlsbad Subaru to friends. I always feel like they are looking out for me. More

by chas.wurster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember my service rep's name and with the masks it is hard to tell from the photos but my name is Chas Wurster if you can look him up from that.
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your kind comments - we can't wait to share them with the team! We're grateful to have you as a Bob Baker Volkswagen Subaru customer, and appreciate you recommending us to others. Thanks again and we'll see you next time!

December 09, 2020

Upon arrival the staff was friendly. Julian was thorough in explaining what services my car was getting. Car serviced in reasonable time. The waiting area was clean and sanitized. More

by sandybeachbuxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review of our service team! We appreciate you trusting Bob Baker Volkswagen Subaru with your vehicle's maintenance needs and we hope to see you again in the future!

December 09, 2020

Tanner Knapp was very helpfull in handeling two of my concerns. I wish your sales staff was just as good. Tanner a 5 star employee. More

by pyyack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of Tanner and the service team here at Bob Baker Volkswagen Subaru! We appreciate your business and hope you'll be visiting us again in the future!

December 08, 2020

Thank you Bobby Reynolds for getting my car fixed in a fast and timely manner. Also for updating me everyday. Vehicle was clean and ready for me when I picked up. Quick and easy process More

by normancabigon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience! We're glad to hear that Bobby and the team took great care of you during your visit and we hope to see you next time here at Bob Baker Volkswagen Subaru!

December 08, 2020

Always happy with the service. Particularly like the young man who always helps me. His name is Tanner and he is always pleasant and extremely efficient and conscientious. More

by suzannemccluskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review - we'll be sure to share it with Tanner & the rest of the team here at Bob Baker Volkswagen Subaru! See you next time!

December 07, 2020

He did a great job getting my car serviced quickly! I dropped off the car and worked from the dealership - it was easy! Julian did a great job More

by mlebader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind review! Julian will appreciate your shout-out! See you next time at Bob Baker Subaru

December 07, 2020

Service was great but the cost seemed high compared to identical service on my husband's Infinity at a local auto service (Furgursens auto repair) More

by laurengolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback. Please reach out if you have any further concerns about your recent appointment.

December 07, 2020

Zach always takes very good care of me & my vehicle . He’s very friendly & concerned about meeting whatever needs I have . I will always use Bob Baker Subaru More

by Madcowgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Volkswagen Subaru! We're so happy to hear that Zach provided you with excellent care! We look forward to seeing you at your next service appointment!

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