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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,795 Reviews

2,795 Reviews of Autonation Subaru - Service Center

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November 11, 2020

I was really impressed with the attention to detail and follow up from my recent service! Your team does a great job and went beyond the call of duty! I love the fact that they washed the car, too- a ni More

by jdecelles2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Bob Baker Subaru! We're glad our team could exceed your expectations and we'll be sure to pass along your kind comments. Thanks again and we'll see you next time!

November 10, 2020

Quick and clean. Nice people. Highly recommended. On time and kept me posted along the way. No drinks or coffee because of COVID-19 but that’s also appreciated More

by windgiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review and your generous understanding regarding the drinks & coffee. We appreciate you visiting us here at Bob Baker Subaru and we hope you'll be doing so again in the future. Take care!

November 09, 2020

Everything was handled in a very friendly and professional manner. Questions I had were handled and dealt with. The maintenance and questions were dealt with in a timely manner. More

by cmcleode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review about our service department! We appreciate you visiting us here at Bob Baker Subaru, and we hope to see you next time!

November 09, 2020

William is amazing. Always super friendly and helpful. I wouldn’t want to be assigned with anyone else, because he does such a great job and makes sure his customers are always happy. Thank you. More

by CHiNiTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind comments about William - he'll be delighted to hear them! Your business is greatly appreciated by all of us here at Bob Baker Subaru, and we'll see you next time!

November 09, 2020

I was there for 3 1/2 hours but in the end I am a satisfied customer knowing the work was done correctly. Thanks for all you did to meet my expectations. Am also grateful that you took the initiativ More

by ClaudiaBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Hi Claudia, we love hearing from our satisfied customers! We appreciate your time and visit to Bob Baker Subaru! See you next time!

November 08, 2020

My experience with your service department was pleasant. Zach Lenfesty was efficient and curteous in explaining the repairs to me. He also took a picture of my 2014 Subara Outback engine and show me the pro More

by mavericksurf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to share this great feedback about Zach and our service team! Thanks for choosing Bob Baker Subaru!

November 07, 2020

Bobby Reynolds was his usual stellar self.Thank you for Bobby Reynolds was his usual stellar self. Thank you for getting my GTI back on the road. This review is now twenty five words long. More

by london033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, London! We're so happy to hear that Bobby took such great care of you! See you next time at Bob Baker Subaru!

November 07, 2020

I had Good communication on when car was ready. Even washed my car which I was not expecting. Liked the night time drop off option. Woot More

by shannadu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the five-star review of our service team! We appreciate you trusting Bob Baker Subaru with your vehicle's maintenance needs, and we look forward to your next visit with us!

November 06, 2020

Julián is the best! I always ask for him because he is very thorough, knowledgeable, professional and caring. He always recommends what needs to get done and is very helpful and detailed. More

by ricorose.97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments - Julián will be so happy to hear them! We appreciate you trusting Bob Baker Subaru with your service needs, and we look forward to your next visit with us!

November 05, 2020

Service was excellent, JP, the service rep, was very courteous, very professional and friendly. The car was ready when promised and the cost of the service was way under the original estimate. More

by jose bielma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 05, 2020 -

Autonation Subaru Carlsbad responded

Hi Jose, thank you for taking the time to share your experience working with JP at Bob Baker Subaru! We hope to see you at your next appointment!

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