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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,798 Reviews

2,798 Reviews of Autonation Subaru - Service Center

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November 11, 2020

There was a problem with my oil filter after service. Everything was explained to me, and taken care of by staff. They were extremely apologetic, and provided me with a free wash and detail. Overall, a p More

by Abbey Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for giving us the opportunity to turn your experience around, Abbey! We appreciate the kind review and hope you'll be visiting us again here at Bob Baker Subaru!

November 11, 2020

Quick and easy! The service department was able to schedule service as requested. Service was done efficiently and completed as promised. Rental car provided for recall. More

by Axxxx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to leave this five-star review for our service department - it is greatly appreciated by all of us here at Bob Baker Subaru, and we hope you'll be visiting us again in the future!

November 11, 2020

Open before my job starts, super fast to get in, and just as fast out! Very happy with the way it all worked out! Will use them again for sure. More

by liseeddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, Lise! We hope to see you at your next appointment!

November 11, 2020

I was really impressed with the attention to detail and follow up from my recent service! Your team does a great job and went beyond the call of duty! I love the fact that they washed the car, too- a ni More

by jdecelles2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Bob Baker Subaru! We're glad our team could exceed your expectations and we'll be sure to pass along your kind comments. Thanks again and we'll see you next time!

November 10, 2020

Quick and clean. Nice people. Highly recommended. On time and kept me posted along the way. No drinks or coffee because of COVID-19 but that’s also appreciated More

by windgiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review and your generous understanding regarding the drinks & coffee. We appreciate you visiting us here at Bob Baker Subaru and we hope you'll be doing so again in the future. Take care!

November 09, 2020

Everything was handled in a very friendly and professional manner. Questions I had were handled and dealt with. The maintenance and questions were dealt with in a timely manner. More

by cmcleode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review about our service department! We appreciate you visiting us here at Bob Baker Subaru, and we hope to see you next time!

November 09, 2020

William is amazing. Always super friendly and helpful. I wouldn’t want to be assigned with anyone else, because he does such a great job and makes sure his customers are always happy. Thank you. More

by CHiNiTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind comments about William - he'll be delighted to hear them! Your business is greatly appreciated by all of us here at Bob Baker Subaru, and we'll see you next time!

November 09, 2020

I was there for 3 1/2 hours but in the end I am a satisfied customer knowing the work was done correctly. Thanks for all you did to meet my expectations. Am also grateful that you took the initiativ More

by ClaudiaBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Hi Claudia, we love hearing from our satisfied customers! We appreciate your time and visit to Bob Baker Subaru! See you next time!

November 08, 2020

My experience with your service department was pleasant. Zach Lenfesty was efficient and curteous in explaining the repairs to me. He also took a picture of my 2014 Subara Outback engine and show me the pro More

by mavericksurf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to share this great feedback about Zach and our service team! Thanks for choosing Bob Baker Subaru!

November 07, 2020

Bobby Reynolds was his usual stellar self.Thank you for Bobby Reynolds was his usual stellar self. Thank you for getting my GTI back on the road. This review is now twenty five words long. More

by london033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, London! We're so happy to hear that Bobby took such great care of you! See you next time at Bob Baker Subaru!

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