Autonation Subaru - Service Center

Excellent customer service—Les is the best! I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback any I made an early appt but some latecomers showed demanding service and it delayed my getting my car taken care of. But I wouldn’t take my Outback anywhere else! More

LANE, FILIP and RIAN were very helpful and professionals! An outstanding assets of the dealership service department! Thank you! An outstanding assets of the dealership service department! Thank you! More

This crew was great! All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I'v All are very knowledgable, friendly, and helpful. There's never any pressure during the entire process and everything is thoroughly explained. I've made four purchases in the last three years and have been happy with interaction my family has had with Bob Baker Subaru. Purchasing a new Crosstrek with my daughter was effortless and the least stressful exchange yet. We have no doubts that we got the best deal possible. More

John was great. He was very nice, knowledgeable and he followed up in a timely manner. He never seemed annoyed to take our calls and questions. He was very nice, knowledgeable and he followed up in a timely manner. He never seemed annoyed to take our calls and questions. More

I had a fantastic experience at Bob Baker Subaru. The customer service was on point. Steven is the best salesman I have dealt with in purchasing a new car. He took all the time I needed to explain The customer service was on point. Steven is the best salesman I have dealt with in purchasing a new car. He took all the time I needed to explain and go over all the bells and whistles on my new 2023 Subaru Sport Crosstrek. He made a usually very stressful experience very pleasant. I can’t say enough good things about Steven and the company he works for. I was treated with great customer service as soon as I walked through the door. I was cheerfully greeted by Haley who I spoke to online about my interest in a Subaru Crosstrek, then Steven took over and closed the deal. The manager came over and greeted me and made sure everything was okay. I was very impressed with the outstanding service I received.’Steven went above and beyond and installed my new pet kennel in my Subaru. I love my new vehicle. I definitely recommend Steven and Bob Baker Subaru. More

Chris was professional, gave me the lowdown, recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere i recommendations, and car done as promised. And I got my senior discount n free car wash. The customer lounge is kinda small, but I can see anywhere in the showroom, which is clean and impressive.The parts clerk was helpful and the other service guys when I had questions. This on my first visit as a new Subaru owner. Thanks. I'll definitely will be back for my 48K service. More

Great service but early closing hours (4:30 PM) are problematic for people who work. problematic for people who work. More

Polite and attentive. Answered all of my questions with authority and precision. Top notch professionalism and kindness. Answered all of my questions with authority and precision. Top notch professionalism and kindness. More

Very nice and professional. Great customer service each and every time I bring my car in for service. Great customer service each and every time I bring my car in for service. More

I had a 10:30am appt for an oil change. I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my ca I was told by Lester it would be a 2 hour wait. At 12:30pm I found Lester and asked him how much longer since he had not checked on me. He said my car was next in line and walked away. Next in line to be done or start the oil change which would take an hour?! Then I saw him put a post it on his door and leave. The note said going to lunch back at 1:35. He did not assign me to anyone else or tell me he was going to lunch! Clearly my time meant nothing to him. I found another service person and told him what was going on. They had not even started my car and it was almost 1pm at this point. He assured me they would get my car in next and rush through the service. I was so upset at this point I went and spoke with the service manager. He felt terrible about my experience and said he would speak to Lester. This is my first time owning a Subaru and based on my service experience I would go back to Toyota in a heartbeat for my next car. Extremely disappointing! More