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Autonation Subaru - Service Center
Carlsbad, CA
2,793 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,793 Reviews of Autonation Subaru - Service Center
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August 05, 2020
Julian in Service was so helpful. He was patient in explaining the nav system to me. And he has answered several questions I had about my Legacy in a timely manner and with courtesy. Highly recommend h explaining the nav system to me. And he has answered several questions I had about my Legacy in a timely manner and with courtesy. Highly recommend him. More
by joeyf0
Verified CustomerEmployees Worked With
Julian Perez
August 05, 2020
I went in to service a recalled fuel pump and was back 9 times. The check engine light came on 3x and then they broke my back seat. 3 weeks later and 4 borrowed vehicles i finally got the car back. Communic times. The check engine light came on 3x and then they broke my back seat. 3 weeks later and 4 borrowed vehicles i finally got the car back. Communication was poor and i filed a claim with corporate More
by catherine.halmay
Employees Worked With
Norman Amabile, Tanner Knapp
August 05, 2020
Fast and efficient. Car was ready when they said it would be ready. Picking it up and paying took maybe 5 minutes. Very impressed with VW. Was our first time needing the car serviced. would be ready. Picking it up and paying took maybe 5 minutes. Very impressed with VW. Was our first time needing the car serviced. More
by tzzeed
Employees Worked With
William Carrasco
August 03, 2020
It's been seven years since I last dealt with the sales dept so I can't say much relevant but the Service Department has been outstanding. Zack L. has been the best Service writer I have dealt with in 65 dept so I can't say much relevant but the Service Department has been outstanding. Zack L. has been the best Service writer I have dealt with in 65 years. More
by rwilhelmy
Employees Worked With
Zach Lenfesty
August 03, 2020
Great service, I drive from downtown San Diego to Carlsbad, as it’s the only dealer thats good. Norman runs a tight-ship, the outdoor waiting area is great. Carlsbad, as it’s the only dealer thats good. Norman runs a tight-ship, the outdoor waiting area is great. More
by jsonsini
Employees Worked With
All employees were great
August 03, 2020
Covid 19 safe. Staff was friendly, efficient and kept me notified about progress on my Crosstrek. Service took less time than I expected and even had a carwash. me notified about progress on my Crosstrek. Service took less time than I expected and even had a carwash. More
by MINDYELVIN
Employees Worked With
Zach Lenfesty, Julian Perez
August 03, 2020
Chad was excellent. He confirmed what I suspected was wrong with my car and it was taken care of in under 3 hours. They even provided a rental vehicle in the meantime. Everyone was very friendly and my c wrong with my car and it was taken care of in under 3 hours. They even provided a rental vehicle in the meantime. Everyone was very friendly and my car was detailed after the service! I am very satisfied with the service department here. More
by egriffin
Employees Worked With
Chad Bookins, Don Elliott
August 03, 2020
As always we are satisfied with having our daughters car serviced there. I appreciate being kept informed it what’s being done. Thanks so much serviced there. I appreciate being kept informed it what’s being done. Thanks so much More
by thehappyfive
Employees Worked With
Bobby Reynolds, William Carrasco
August 03, 2020
Everything was great! JP provided excellent customer service and kept us updated on the progress of the service and the recall fix on the car. Thank you. service and kept us updated on the progress of the service and the recall fix on the car. Thank you. More
by debisorenson
Employees Worked With
JP Phillips
