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Autonation Subaru - Service Center
Carlsbad, CA
2,794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,794 Reviews of Autonation Subaru - Service Center
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July 15, 2020
Bob Reynolds is a great person to deal with. Since bringing my car for service at BB VW, I have always enjoyed interfacing with Bobby. He is thoughtful, considerate of my time, listens to my conc Since bringing my car for service at BB VW, I have always enjoyed interfacing with Bobby. He is thoughtful, considerate of my time, listens to my concerns and provides me with great recommendations. Mostly, I bring my car into BB because of technical competence on the part of the technicians but primarily because of the personalized service that I get from Bobby. John Schiess More
by johnschiess
Verified CustomerEmployees Worked With
Bobby Reynolds
July 15, 2020
They got the job done in the time they anticipated, and were providing updates of the process. Courteous staff and good waiting area. Hope to have coffee available soon. were providing updates of the process. Courteous staff and good waiting area. Hope to have coffee available soon. More
by mahevidela
Employees Worked With
Julian Perez
July 15, 2020
Zach was great, very communicative and made sure I had either a rental car or a loaner. He also explained everything very thoroughly to me & was super apologetic when my car wasn’t ready as we thought it either a rental car or a loaner. He also explained everything very thoroughly to me & was super apologetic when my car wasn’t ready as we thought it would have been More
by katelynkimiko
Employees Worked With
Zach Lenfesty
July 15, 2020
I went to the service department for a specific need it was not fulfill. I contacted Norm to get some assistance with what I needed he was very short and did not help me. Although I normally I use the serv was not fulfill. I contacted Norm to get some assistance with what I needed he was very short and did not help me. Although I normally I use the service department at Bob Baker Subaru moving forward I am not sure I will. More
by Nancy
Employees Worked With
Norman Amabile, Tanner Knapp
July 15, 2020
awesome all the way around! I love this dealership! even with covid they were incredible! The showroom was great as was the entire staff! Thanks with covid they were incredible! The showroom was great as was the entire staff! Thanks More
by tissie2
July 14, 2020
Excellent, attentive service.It was very busy the day I Excellent, attentive service. It was very busy the day I brought my car in for routine service, but I never felt neglected or ignored as several peop Excellent, attentive service. It was very busy the day I brought my car in for routine service, but I never felt neglected or ignored as several people checked in with me to get the ball rolling and even checked back to reassure me that my turn would be soon. Afterwards, my service writer (Brenden) called to let me know my car was ready even sooner than the estimated time! More
by cwtraveler05
Employees Worked With
Brenden Pedrotti
July 13, 2020
The worst experience I have had. Not only customer service (including management) is not customer oriented, but I had to go to another provider to fix an issue aroused from this maintenance service. N service (including management) is not customer oriented, but I had to go to another provider to fix an issue aroused from this maintenance service. Not going to this dealership againg. More
by rtg0
Employees Worked With
Did not write down any names, as was terribly late due to the delay in service
July 12, 2020
Good service/ on time as planned / I was disappointed that no safety measures appeared to have been taken ie no cover on the seat, steering wheel not cleaned, etc. / I’ve never had an issue but would pre that no safety measures appeared to have been taken ie no cover on the seat, steering wheel not cleaned, etc. / I’ve never had an issue but would prefer more safety steps. More
by TRYDER1
Employees Worked With
I forgot his name, sorry!
July 12, 2020
Tanner and Zach kiare amazing! I am truly happy and please with their level of customer services they have provided us Thank you Peter Kwei please with their level of customer services they have provided us Thank you Peter Kwei More
by peter.kwei
Employees Worked With
Zach Lenfesty, Tanner Knapp
July 11, 2020
Great team. Thorough and efficient. Hospitality as good as any luxury brand. I’ll be using them from now on and planning for my next car purchase there as well as any luxury brand. I’ll be using them from now on and planning for my next car purchase there as well More
by lindenjb
Employees Worked With
William Carrasco
